Sir, you know more than anyone that your wife since you left the hotel is still predisposed. He first said that they should send him the web page, and I explained that the page is under renovation because our company had been closed for a year due to the pandemic and at that time the domain was closed. Then you told me that his wife was afraid. I told him that if they wanted, I would be able to return them to the hotel and you decided that they would not do the Catalina with Snorkeling. Then they wanted the teachers to send him their diving certificates and I told him that I was already on the excursion that if he would have told me earlier or the day before I would be in the best position to send it to them. on the money we authorize a refund of 160 dollars to your card. what happens if his wife apparently was complicated and since she got into the vehicle she was predisposed. We have been doing this for 20 years and we have never had problems and if we are viator suppliers it is because we comply with all the requirements that they ask for when choosing us as suppliers. viator is a company that asks for series requirements and if we do not comply with them they do not choose us.