Visited first time on 15th August 14:30. Very nice setting in a valley between mountains. No queues at this time and they let us in without reservation. Unfortunately they don't allow regular swimming shorts but insist on their Lycra body hugging shorts. You can buy from them or they don't let you in. The restaurant wasn't an option as they keep typical French hours and close at 14:30 ! Tea lounge also was closed. No food items allowed, except sugary drinks from vending machine! Fortunately trip wasn't wasted. We found lots of other family activities next door in the valley. The Espace Aquatique Ludea are much more welcoming and relaxed. No issues about swimwear. Special rates. Heated water in all the pools. Water slides. You can bring your picnic. Lots of activities for kids of all ages! Next door we found kids playground, pony/horse riding, Accrobranche for younger kids with safer climbs (although it was closed on 15th August), kids cycling and scateboard park, huge park, river with clear water for swimming! Great day out! Nice space, except for the Balneo Centre.

First the good points - there would be a lovely view if there wasn't a huge crane iin the way. And the baths are ok, lots of options and children under 12 are not allowed in a number of them. However, what the management don't seem to realise is that a spa experience is more than just the provision of facilities. It encompasses every interaction from booking, reception, experience and afterwards. Thinking it might be busy I phoned the day before. After two attempts (first went through to dial tone after hanging on for ages), I was told I needed to book through website. So, went on website. Pretty pictures, but wasn't immediately obvious how to book. And certainly couldn't see how to book a time. Turned up next day with printouts to be asked by VERY stroppy receptionist had I reserved. And when I had I booked? (Bar code on printout didn't seem to work). At first it looked like we were going to be turned away, but no she was letting us in. But only if we had brought our own towels because they were not handing out towels. We didn't have towels. She stated very huffily that it was very clearly stated on the website (Having gone back to look, it is in small text in the middle of a whole other bunch of text...not clear at all!) Anyway, we are in. And it's ok. But such an unwelcome welcome does not put you i the best frame of mind for a relaxing experience. Not recommended at moment until building work around is complete and staff are properly advised about customer service!