Balnea Centre Thermoludique

Balnea Centre Thermoludique

Balnea Centre Thermoludique
4
14:00 - 19:30
Monday
14:00 - 19:30
Tuesday
14:00 - 19:30
Wednesday
14:00 - 19:30
Thursday
14:00 - 19:30
Friday
14:00 - 19:30
Saturday
10:00 - 21:00
Sunday
10:00 - 20:00
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What people are saying
Outdoorgirl21
By Outdoorgirl21
STAFF ARE RUDE AND BADLY IN NEED OF CUSTOMER SERVICE TRAINING
Aug 2020
First the good points - there would be a lovely view if there wasn't a huge crane iin the way. And the baths are ok, lots of options and children under 12 are not allowed in a number of them. However, what the management don't seem to realise is that a spa experience is more than just the provision of facilities. It encompasses every interaction from booking, reception, experience and afterwards. Thinking it might be busy I phoned the day before. After two attempts (first went through to dial tone after hanging on for ages), I was told I needed to book through website. So, went on website. Pretty pictures, but wasn't immediately obvious how to book. And certainly couldn't see how to book a time. Turned up next day with printouts to be asked by VERY stroppy receptionist had I reserved. And when I had I booked? (Bar code on printout didn't seem to work). At first it looked like we were going to be turned away, but no she was letting us in. But only if we had brought our own towels because they were not handing out towels. We didn't have towels. She stated very huffily that it was very clearly stated on the website (Having gone back to look, it is in small text in the middle of a whole other bunch of text...not clear at all!) Anyway, we are in. And it's ok. But such an unwelcome welcome does not put you i the best frame of mind for a relaxing experience. Not recommended at moment until building work around is complete and staff are properly advised about customer service!

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4.0
1,195 reviews
Excellent
611
Very good
336
Average
133
Poor
66
Terrible
49

GreenEcoTraveller
Plaisance-du-Touch, France8 contributions
Aug 2020 • Family
Visited first time on 15th August 14:30.

Very nice setting in a valley between mountains.

No queues at this time and they let us in without reservation.

Unfortunately they don't allow regular swimming shorts but insist on their Lycra body hugging shorts. You can buy from them or they don't let you in.

The restaurant wasn't an option as they keep typical French hours and close at 14:30 ! Tea lounge also was closed. No food items allowed, except sugary drinks from vending machine!

Fortunately trip wasn't wasted. We found lots of other family activities next door in the valley.

The Espace Aquatique Ludea are much more welcoming and relaxed. No issues about swimwear. Special rates. Heated water in all the pools. Water slides.

You can bring your picnic. Lots of activities for kids of all ages!

Next door we found kids playground, pony/horse riding, Accrobranche for younger kids with safer climbs (although it was closed on 15th August), kids cycling and scateboard park, huge park, river with clear water for swimming!

Great day out!

Nice space, except for the Balneo Centre.
Written 15 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Outdoorgirl21
Trie-sur-Baise, France26 contributions
Aug 2020
First the good points - there would be a lovely view if there wasn't a huge crane iin the way. And the baths are ok, lots of options and children under 12 are not allowed in a number of them.

However, what the management don't seem to realise is that a spa experience is more than just the provision of facilities. It encompasses every interaction from booking, reception, experience and afterwards.

Thinking it might be busy I phoned the day before. After two attempts (first went through to dial tone after hanging on for ages), I was told I needed to book through website. So, went on website. Pretty pictures, but wasn't immediately obvious how to book. And certainly couldn't see how to book a time.

Turned up next day with printouts to be asked by VERY stroppy receptionist had I reserved. And when I had I booked? (Bar code on printout didn't seem to work). At first it looked like we were going to be turned away, but no she was letting us in. But only if we had brought our own towels because they were not handing out towels. We didn't have towels. She stated very huffily that it was very clearly stated on the website (Having gone back to look, it is in small text in the middle of a whole other bunch of text...not clear at all!)

Anyway, we are in. And it's ok. But such an unwelcome welcome does not put you i the best frame of mind for a relaxing experience.

Not recommended at moment until building work around is complete and staff are properly advised about customer service!
Written 3 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

wynbunbury
Abu Dhabi, United Arab Emirates23 contributions
Jan 2020
I visited the spa with 2 friends in January. It was rather busy, but we enjoyed the experience. This is more of a fun day out in relaxing waters with lots of jets of water to massage aching limbs and some saunas and steam rooms.
There are several different areas to try, but really they all offer similar things in the end. It’s not a place to relax for the whole day ( theres a 2 hour timed entry and there are very few loungers. You are not allowed to take in anything into the wet area - no books for example. The showering facilities are minimal and basic as always in France. Nevertheless I would recommend a visit to enjoy the waters, outside pools and a nice afternoon out.
Written 11 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Emmanuelle
Phoenix, AZ1,296 contributions
May 2018 • Couples
Balnea is a fabulous SPA niched in the Pyrenees with fantastic views of the range of mountains. Even though it's May, peaks of mountains are still covered with snow. In the SPA, there is a series of basins to try out from Roman, Japanese, Inca, Amerindian offering variations of soothing water turbulence. Massages, esthetic services and more are also available by appointment only. Entrance fee is 19 euros for two hours of heavenly aquatic body and mind experience. No chlorine is used but instead ion treatment and pure water source, sulfuric water loaded with minerals.
Written 20 May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Renate P
Bath, UK668 contributions
Sep 2017 • Couples
Although it was not immediately obvious what one could do, it all became clear throughout. We had to purchase 2 Euro slip ons, had to go upstairs and were given a towel and a bathrobe. First you had to go into the Vaporium - a huge, cavernous area with various possibilities to sit and lie. Then you went into the giant jacuzzi bath - lovely jets for back and shoulders plus a kind of 'bed' to lie on and be pummelled.
Written 28 September 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ILoveagoodbreak
Bridgwater, UK41 contributions
Mar 2017 • Friends
Enjoyed our visit to the spa and spent the maximum time enjoying the variety of pools, numerous jacuzzies and saunas. There were many people in the pools, but still managed to feel exclusive.
One thing I would say is take off your silver jewellery as it will change colour.
Written 18 March 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

cranley17
Cheltenham, UK106 contributions
Jan 2017 • Couples
Fabulous setting next to a very beautiful lake which at the time of visit was partially frozen and stunning with snow and mountains as backdrop. Bit of a windy road to get there but certainly worth it. You buy a ticket making sure you've got your swimsuit and speedos if you're a man. You are issued a card and shower gel to clean before entering the baths. The card fits into the locker slot and you take the wrist key. It's very clean and orderly and a lovely variety of pools of diverse size and heat all geothermal. Hammam marvellous- Swedish if you prefer. There are therapies also if there is availability... didn't try that. You have two hours for the entry price. Really beautiful to sit in the outdoor pool heated to 43 degrees and breathe the mountain air and enjoy the views.
Written 30 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Joanna T
Vitoria-Gasteiz, Spain47 contributions
Jan 2017 • Family
It is really nice and good place to relax. It consists of a part where you can stay with the kids and has even swimming pool outside and the second part only for adults and older children. There are great 3 outside swimming pools with different temperatures. It may get crowded in the afternoon but it is still OK.
Written 7 January 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sinders31
Vieille-Toulouse, France36 contributions
Jun 2016 • Couples
Great thing to do on a cold Tuesday in June. Here’s how it works: The doors open at 2pm on Tuesdays in June. This signals the release of the french queue game. Basically it’s chaos and everyone for themselves. The customers pour in like an upturned bag of ferrets and race towards the reception desk. There are two staff on reception. The lucky one deals with those few customers desiring relaxing treatments and the one who got the short straw tries to tame those who want general entry to the baths. There will be an obligatory senior citizen who seizes the chance to be at the head of the shorter queue only to be informed that it is for treatments only. Said individual must now make a plea to the person at the head of the other much longer queue. Once the negotiations have reached a conclusion, 10 -15 minutes have expired and everyone is in desperate need of tranquility. Money changes hands. €15.50 per adult for 2 hours of stresslessness. Before you are trusted with your plastic entry card you must confirm that you have the correct budgie smuggling (for the boys) swimwear. A sign on the desk warns that offenders who overstay their 2 hours (€4 per half hour) or who fail to return the plastic entry/exit card (€10) will be financially penalised. A small, tired towel is issued (€2 for an extra towel if you’re fortunate enough to have hair). Card is swiped over the turnstile and entry to changing rooms is achieved. Queue game number two. This is great fun. You rattle the cubicle doors until the occupant flees out the other (out) side and unlocks the (in) side and the fastest customer to leap into the cubicle wins. Take a deep breath, change into your ’spa attire’, deposit belongings and entry card into locker, don the locker key bracelet, shower then ……..enter the calm of the spa ….. and … breathe out …… There are indoor and outdoor areas. The steam room may take some time to steam up. Two saunas. Various pools of varying temperatures. Untold amounts of bubbles directed at every part of the body. There are two outside areas, the ‘Inca' child friendly squeal as much as you can area and the ‘Japanese’ total silence ignore the squealing next door area. If your timing is right the Jap area is very calming and warm with glorious views of the enclosing mountains. There are plenty of staff around to police the ‘silence’ policy throughout the spa although this appears to go out the window after school closing time and the staff become outnumbered by the next generation.
Overall a bit pricey and a bit council bathy but would definitely recommend that you give it at least one go. it can be a very good experience. It is one of the better situated and a well laid out spa. Check the seasonal times before you go and don’t forget that this is in France so it closes for a two hour lunch, apart from the restaurant of course. If you’re not keen on containing a three course lunch before bobbing around in the water you could picnic by the lake which is right outside.
Written 13 October 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ric J
Rhayader, UK30 contributions
Aug 2016
We arrived on a Sunday in August and there was a massive festival going with cars parked on every bit of land. So we weren't sure whether we would even get into Balnea. No need to worry, when we got inside it was busy but not crowded. It was a really relaxing 2 hours, the outside hot baths are best(must be amazing in winter) but steam room, sauna and jacuzzi are excellent.
Written 27 August 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Balnea Centre Thermoludique | Genos | UPDATED January 2023 Top Tips Before You Go (with Photos) - Tripadvisor

Frequently Asked Questions about Balnea Centre Thermoludique

Balnea Centre Thermoludique is open:
  • Sun - Sun 10:00 - 20:00
  • Mon - Fri 14:00 - 19:30
  • Sat - Sat 10:00 - 21:00


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