The Quay Spa

The Quay Spa, Deganwy: Hours, Address, The Quay Spa Reviews: 3.5/5

The Quay Spa
3.5
00:00 - 00:00
Monday
00:00 - 00:00
Tuesday
00:00 - 00:00
Wednesday
00:00 - 00:00
Thursday
00:00 - 00:00
Friday
00:00 - 00:00
Saturday
00:00 - 00:00
Sunday
00:00 - 00:00
Popular mentions

3.5
100 reviews
Excellent
37
Very good
22
Average
20
Poor
10
Terrible
11

Twoscompany66
Atherstone, UK177 contributions
Nice experience, but room for improvement
Jun 2021
I booked an afternoon Spa experience, which included lunch, a manicure and pedicure. The treatments were fine, but no pool loungers was a disappointment.

The staff could have been a little friendlier possibly. I felt that I was receiving orders from them.

For lunch, whilst nice, I was told to sit a dark indoor bar area with unnatural light at a coffee table, where it was served, outside of the bar/restaurant. A table in the bar/terrace area would have been a better experience.

It was good value and I'm sure if you are with friends, it is a more enjoyable experience.
Written 25 June 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

425Tom
Liverpool, UK90 contributions
Shocking Avoid!!
Sep 2020
This place deserves a zero on trip advisor. The room we stayed in was £170, had a small balcony facing a other rooms, the balcony was dated with cheap table and chairs. Went for a drink outside after check in and was refused access as they had no space, yet half of the area was empty with no tables. Asked for a table in the restaurant for the evening and they had no space. Nothing on their web site stating that they were full and nothing mentioned upon check in. The beds in the room were two singles butted together, one bottle of water, that’s it. The breakfast was a joke, we had booked for a 9.30 breakfast, we arrived and greeted by a grumpy mature waitress, she stared at her watch, said we were early and said our booking was for 9.45, wrong!
We sat, our breakfast came within 10 minutes, small cheap sausages, over grilled bacon, egg slapped on top of the beans, then coffee came a few minutes later, asked where the toast was, there was a 10 minute delay for toast, then 30 seconds later toast arrives, stone cold, I wonder which table it came from??
Could not speak to the manager as unavailable as we checked out but discussed my concerns over the phone. Obviously he had been trained in corporate navigation of refunds, he agreed only to refund the breakefast, good of him! Blaming covid that they could not accommodate us in the evening was a joke, the tables in some areas were less than a meter apart, no tables had been taken away??

So for £170 we had a slightly better room than a premier inn, had to walk 25 minutes for a meal and a drink and a disgusting breakfast. I’m actually pleased we did not eat in the restaurant if the breakfast had anything to follow. Avoid!!
Written 22 September 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

tyswnllyd
United Kingdom31 contributions
Food with a view
Feb 2020 • Friends
Lovely hotel
Food was amazing
Lovely ambience
Spa treatment fabulous but would be nice to have loungers around the pool
Will definitely return
The views are spectacular Shane the view is obscured by the blinds
Written 26 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Stephen W
1 contribution
Excellent service and staff excellent
Feb 2020 • Couples
After reading reviews on tripadvisor was unsure what to do but decided to book the hotel anyway
The staff are very friendly and helpful, bar staff excellent no snobyness at all
Very clean and excellent quality service pool excellent and spar
Written 12 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cathy K
10 contributions
Spa day
Had a lovely time here with my friend will be returning. Amazing day and light lunch with a glass of bubbly. Felt well pampered and taken care of which also made my birthday extra special. I can’t wait for another excuse to visit
Written 3 February 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Terry H
2 contributions
Christmas 3 day break
Dec 2019
Excellent Christmas break, lovely second floor suite, wonderful views. Delicious food plus entertainment. Hotel beautifully decorated for Xmas. Staff very attentive and welcoming.
Written 29 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

eyj301
wales12 contributions
Spa Day/lunch Dissapointing/Totally Underwhelmed!!
Dec 2019 • Friends
My daughter purchased this spa/lunch as a Xmas treat for me and graduation treat for herself. Where do I start? Head facial and back massage underwhelming! Only place where I have been where a shoulder massage is given whilst lying flat on your back!! More stroking than massage! The head massage consisted of placing oil on the end of my fringe! And twisting ends of hair - never touched crown!! Had much better at Hairdressers! No communication as to what treatments consisted of or what products used! The facial was dissmal! They then charged us an ewtra £20 for pleasure of going there at weekend! The receptionis was very flippent when I complained! The meal consisted of bowl of soup (not bad) chicken sandwich on thick sliced bread (more bread than chicken) and the "slice" of Victoria sandwich was tiny square not slice. The tea I given was Earl Grey - not asked what I wanted!! As regards afternoon tea menu we were told it was £10 pp extra! Not worth the money after seeing what it consisted of! Also this place has a hygiene rating of 4?? Whilst the cafe across the road has 5!! Overall very very Dissapointing!! All frills and no quality!!
Written 16 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

greyskull2
Bangor, UK11 contributions
I was very underwhelmed
Apr 2019
I was treated to a spa day at the hotel which turned out to be very disappointing due to the state of repair and cleanliness in the pool area, in particular.
Very uninviting and cold for male guests - treated as a bit of a novelty by a couple of giggling teen staff.
Written 14 December 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

carol21swim
england288 contributions
spa day with travel zoo
my husband and I visited with a travel zoo voucher for a spa day. we were greeted nicely, but I feel robes and changing facilities should be offered first as we had to carry all our clothes and bags from room to room. My facial was great and the therapist was great, we then went to use the pool and steam room. The area needs much improvement, from green mold on the tiles to broken tiles, rusty sun loungers around the pool which have no mattress therefore so uncomfortable to sit on. The robes we were given were very worn alongside the towel.

We had lunch (sandwich) as part of the voucher in the restaurant, which is lovely but the service was so slow, we asked 3 times for our glass of bubbly.

I would not visit again I feel the whole pool are needs an overhaul to bring it up to standard.
Written 19 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Anwen Jones
2 contributions
One in a million
I am a gym member & note the previous comments as regards the broken gym & spa equipment & endorse how frustrating this can be at times however I have got to say that the Staff at the gym/spa are exceptional hard working & caring people. I particularly would like to acknowledge my appreciation of Staff member Dawn Baxter. Not only does Dawn go that extra mile in her work & is extremely professional & has strong work ethics, she has a gift of bringing people together & time & time again of helping & encouraging those with low self esteem / confidence issues of taking those first steps of changing their lives for the better. She is an excellent communicator & there is structure & consistency in her work. Would like to see her work Mon to Friday on morning shifts instead of Mon to Thurs as she keeps this ship afloat! Thank you Dawn 👏👏
Written 18 November 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Showing results 1-10 of 100
Anything missing or inaccurate?
Suggest edits to improve what we show.
Improve this listing