We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Isetan Department Store Shinjuku

Certificate of Excellence
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Get directions
Address: 3-14-1, Shinjuku, Shinjuku 160-0022, Tokyo Prefecture
Name/address in local language
Phone Number:
+81 3-3352-1111
Recommended length of visit: 1-2 hours
Fee: No

This more than 100-year-old store is best known for its extensive basement...

This more than 100-year-old store is best known for its extensive basement food court, the perfect place to discover the artistic Japanese take on French pastries and chocolate. Upstairs, browse the kimono sections complete with obis and other traditional accessories.

read more

TripAdvisor Reviewer Highlights

Read all 626 reviews
Visitor rating
  • 128
  • 95
    Very good
  • 27
  • 0
  • 5
Love it!

Very nice store/place! I just love every single thing in there! I'm definitely coming back very soon!

5 of 5 bubblesReviewed 2 days ago
Seattle, Washington
via mobile
Add Photo Write a Review

626 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
  • More
Showing 255: English reviews
Seattle, Washington
1 review
5 of 5 bubbles Reviewed 2 days ago NEW via mobile

Very nice store/place! I just love every single thing in there! I'm definitely coming back very soon!

Thank M1K1007
Arlington, Virginia
Level Contributor
161 reviews
46 attraction reviews
common_n_attraction_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

High prices, but a lovely mall. Prettier than other Isetan's I've visited. Large, many stores, some were a bit crowded. Nursing stations for moms.

Thank prettykey
Washington DC, District of Columbia
Level Contributor
190 reviews
42 attraction reviews
common_n_attraction_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Isetan has a number of department stores in Tokyo and in other parts of Asia (I visited one in Kuala Lumpur). This multistory building has most everything one needs. However the food court provides an excellently opportunity to get a glimpse at every day Japanese culture. Plenty of interesting food items, candy, cakes, sushi and other really tasty options. There... More 

Thank AVM2016
Level Contributor
98 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

OMG! We went in here on a Friday night after dinner. So much to look at and great people watching. All the labels are here with plenty of local selections. Happy shopping!

Thank Melissa W
Sacramento, California
Level Contributor
12 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

The food hall floor is insane! So many cool types of food to buy and look at. You can't eat on that floor. The top floor is full of fancy restaurants too.

Thank LisaBadovi
Level Contributor
116 reviews
29 attraction reviews
common_n_attraction_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

This grande dame is clearly the place to shop at in Tokyo. Accessible via several subway and train lines (e.g. Marunouchi, Fukutoshin and Toei), the iconic Isetan Shinjuku - a massive 1933 building renovated in 2013 - is open from 10.30am to 8pm daily. There are two buildings - the main building with nine floors, including two basements, and an... More 

2 Thank Eunice C
Level Contributor
96 reviews
52 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 weeks ago via mobile

Isetan is a department store. Also known as a place to choose Sake of all over Japan. You can try some sampler with Sake brewery staff almost everyday. 伊勢丹は老舗のデパートですが、ファッションアイテムだけでなく、日本中の美味しい日本酒を探せるデパ地下も有名です。 いつでもどこかの蔵元が試飲販売をしているので、味を試しながら、蔵元さんの話を聞きながら選んでみてください。

Thank S T
Tokyo, Japan
Level Contributor
93 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 38 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago via mobile

Isetan in Shinjuku is my favourite Japanese department store. I don't often buy anything there but I love to look. In the basement you'll find the food floor which is wonderful. Lots of free tastings and reasonable lunches to take out. Seasonally you'll find the over-priced gift fruit like a single perfect melon for 15,000 yen. It's always loud and... More 

2 Thank NipponNewfie
Dagupan, Philippines
Level Contributor
22 reviews
common_n_attraction_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 15 February 2017 via mobile

Great store. Beautiful century old facade Polite and attentive staff Wonderful selection Clean restrooms Free drinking water Quick tax refunds Free bubble wrapping and boxing of liquor to take on a plane. Free bubble wrapping and boxing of the japanese strawberries we bought to take on the plane. You definitely will feel special when you shop here. My favorite department... More 

1 Thank Boopsie S
Hong Kong, China
Level Contributor
142 reviews
56 attraction reviews
common_n_attraction_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 15 February 2017 via mobile

We always go to Isetan when shopping in Shinjuku area. Most products are very trendy. All staff are very polite and friendly. It is always a pleasure to do shopping or window shopping in this department stores.

Thank travelholic99

Travellers who viewed Isetan Department Store Shinjuku also viewed


Been to Isetan Department Store Shinjuku? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Isetan Department Store Shinjuku and other visitors
7 questions
Ask a question

See all questions (7)

Questions? Get answers from Isetan Department Store Shinjuku staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Shinjuku

Neighbourhood Profile
Shinjuku is the commuting capital of Tokyo, and contains the busiest train station in the world. To the west, there's an office district with the Tokyo Metropolitan Government Office at its center. To the east, there’s a district with long-established department stores, cinemas and theaters. Shinjuku Gyoen is a park originally built as the garden for the Imperial Household. It is quite famous as a venue for cherry-blossom viewing in March and April. In Shinjuku, many restaurants operate all night, and districts such as Omoide Yokocho (Memory Lane) or Shinjuku Golden Machi have back streets filled with tiny restaurants and bars that reflect each owner’s unique taste and style.
Explore this neighbourhood