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Aquopolis Villanueva de la Canada

Avenida Dehesa S/N | Carretera de El Escorial, 28691 Villanueva de la Canada, Spain
+34 918 15 69 11
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Review Highlights
Extremely bad communication and transport

No way any response through multiple of their telephone numbers, not to mention the 31km trip from... read more

Reviewed 31 August 2017
Martin v
,
Rotterdam, The Netherlands
via mobile
Nice relaxing time

We sat on the beach in the premium section of the park. Didn't realise it was a premium section... read more

Reviewed 26 August 2017
Karen6320
,
Norwich, United Kingdom
via mobile
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Overview
  • Excellent12%
  • Very good18%
  • Average23%
  • Poor20%
  • Terrible27%
Travellers talk about
LOCATION
Avenida Dehesa S/N | Carretera de El Escorial, 28691 Villanueva de la Canada, Spain
CONTACT
Website
+34 918 15 69 11
Write a ReviewReviews (709)
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1 - 10 of 49 reviews

Reviewed 31 August 2017 via mobile

No way any response through multiple of their telephone numbers, not to mention the 31km trip from madrid would take almost 3 hours with public transport in high season! So youre pretty much in bad luck if you dont have a car on holiday.

Thank Martin v
Management response:Responded 1 September 2017

Dear client, We are very sorry to hear this. Can you explain more in attaqvillanueva@grpr.com or in our telephone number 912 00 07 91 ? Carefully, Aquopolis of Villanueva de la Cañada team.

Reviewed 26 August 2017 via mobile

We sat on the beach in the premium section of the park. Didn't realise it was a premium section until someone came and asked for money but at €3 per lido it was well worth it. We were in the shade, close to the food...More

Thank Karen6320
Management response:Responded 28 August 2017

Dear Karen, we would like to thank you for your review. We are happy to hear you and your family have enjoyed with us. We hope to see you in Madrid. Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 23 August 2017 via mobile

Because of the long queues, I would have to rate this 3/5. It cost €106.80 for 3 adults and 1 child so the prices aren't too bad. We took snacks with us and bought drinks whilst we were here to cool down. Overall was a...More

Thank Melissa F
Management response:Responded 25 August 2017

Dear Melissa, thanks for your review. We are glad you have enjoyed our city and our Aquopolis. We hope to see you and your family soon. Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 10 August 2017 via mobile

Spent a day here on Monday 7th Aug. My boys are aged 12 ,13 and 16. They loved it and we were easily able to spend a full day here from it opened to it closed. I found it clean and well maintained with plenty...More

1  Thank Lindsey F
Management response:Responded 11 August 2017

Dear customer, Thank you very much for sharing your comment with us. We hope to see you soon. Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 9 August 2017

Very expensive. Tho hours of que for each attraction. We arrived half an hour after opening, and no availability for chair, beds or VIP-section. We were there for 7 hour and we made only 3 attractions. I kid you not if I say that some...More

Thank jil1904jil
Management response:Responded 11 August 2017

Dear customer, Thanks for visiting us. We are very sorry to hear that our experience did not meet your expectations. Can you explain more in info@aquopolis.com ? Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 7 August 2017 via mobile

We are on vacation in Madrid, and a trip to a waterpark was on the to-do-list. For starters, the tickets cost 106 € for me, my husband og our boys, 12 and 14 y.o. (And yes, we ordered online..) Where is the ticket alternative for...More

2  Thank Elin L
Management response:Responded 9 August 2017

Dear customer, We are very sorry to hear this. Would you mind to explain us more details about your visit here: info@aquopolis.com ? We are always looking for ways to improve our customer's experiences. Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 26 July 2017

Too many people everywhere, people occupying tables when they're not eating even though it's strictly forbidden, I had to queue 40 minutes for a 40 seconds ride, the VIP area is crazy expensive etc etc....If you really wanna spend that money, take into account taking...More

2  Thank Simone B
Management response:Responded 28 July 2017

Dear customer, Thanks for visiting our park. We are very sorry to hear that our experience did not meet your expectations. Can you explain more in info@aquopolis.com? Carefully, Aquopolis de Villanueva de la Cañada team.

Reviewed 10 February 2017

The park is way too crowded, there should be a lower number of visitors as its impossible to go to attractions and when you do you have to be done within 10 seconds.

Thank Oscar M
Reviewed 11 October 2016

I went they with my brother and his kids, Auopolis is little bit old but if you buy tickets early with 50% discount then it's worth to go. I recommend to go during week days as during weekend there is a lot of people and...More

1  Thank Wojciech M
Reviewed 22 August 2016 via mobile

Having seen the reviews before visiting we were a little unsure what we would find here & were pleasantly surprised on arrival. Although the queue was long we had bought tickets online & it went down quickly. Once inside there was plenty to do for...More

Thank Mimsy_irv
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Questions & Answers
Sophie S
14 June 2016|
Answer
Response from Diego M | Property representative |
Buenas tardes Sophie, El Speedy pass puede conseguirlo únicamente en taquillas, no se puede adquirir online. Muchas gracias. Atentamente, El Equipo de Aquopolis Villanueva.
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