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We had Oahu Go Cards and used them for this 1-day all of Oahu tour and it was awesome!! I called ahead of time to make reservations 2weeks before we traveled but I think you can make them 3-4 days out. The driver/tour was amazing...More
We decided to use the Roberts shuttle to the outlets as we thought it would be better to go with a large company for reliability. We wished we didn’t.
The staff were non-responsive and rude. If you asked a question you were lucky to be...More
My spouse and I thoroughly enjoyed the tour and narration provided by Cousin Dorothy. We can't say enough positive things to express our feelings about the excellent driving, humor, and cultural knowledge Cousin Dorothy brings to the tour. She was a big part of not...More
We actually used the Roberts Tours for a number of things. Shuttles, Tours, Evenings.
All the attendants, tour guides, people who answered the phone, arrangers, were all well trained, pleasant and made our trip one to remember.
It would be impossible to remmeber all the...More
We arrived into HNL after our flight was delayed for an hour. After getting our baggage they told us we were waiting for a few more people and to wait off to the side. That was fine. So we waited for 30 minutes while the...More
I was a little sceptical that this tour would offer much more than just transport. But it was ideal. The driver was a slightly quirky and friendly guide who was quite informative and very clear with his instructions for Pearl Harbor. When dropped at Pearl...More
The city tour was a complete wast of our time. It was a very long ride with a very long winded driver and zero stops. Just a drive by if the punch bowl and downtown with no opportunities to take pictures. Pearl wasgreat. But then...More
This page is a little ambiguous, as Roberts Of Hawaii is a large tour company, that not only does full day chartered tours but, also local drop offs. It is a diverse transportation company and each product, should have it's own review page because they...More
I did this on an all day 5.50 dollar bus pass without realising. The enzt day I did this tour. It didn't stop any of the places it said it would. I rang up to complain. The woman reminded me that everything is recorded and...More
Date of experience: October 2019
GKMIV, Manager at Roberts Hawaii, responded to this reviewResponded 2 weeks ago
Aloha and Mahalo,
Thank you for your review. Please accept my apologies.
We do pride our self's with customer service. I would like the opportunity to investigate. If you can provide me the date of your tour, that would help me determine who the driver...More
The Chief's Luau performances were great! I had a wonderful time.
My only complaint I have is that the tour guide was AWFUL. His name, Bryce, was very disrespectful when asked questions and he had too much attitude. When I finally was at the front...More
Date of experience: April 2019
1 Thank 525hello
GKMIV, Manager at Roberts Hawaii, responded to this reviewResponded 3 weeks ago
Please accept my apologies for the poor attitude displayed by your guide. Bryce is actually a employee of Chiefs Luau. I've relayed your comments to there manager. Thank for taking the time and sending your valuable review.
As prior answer indicated, the kiosk is easily identified and the bus will be just outside the terminal … works smoothly. If you have any trouble anyone working in the airport will know where the kiosk is.
Roberts has a variety of busses, vans, etc. I'd suggest checking with them about the best way to ensure you get a vehicle with mobility assist. Roberts is very good to work with, and if it's possible, they will do it for... More
Roberts has a variety of busses, vans, etc. I'd suggest checking with them about the best way to ensure you get a vehicle with mobility assist. Roberts is very good to work with, and if it's possible, they will do it for you.