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City Hall Visitor Center: Tours & Tickets

Open today: 09:00 - 17:00
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Certificate of Excellence
Traveller Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“william penn”(116 reviews)
“tower tour”(40 reviews)
Located in the true center of Philadelphia, the City Hall Visitor Center allows visitors to experience one of the City’s most iconic buildings. Our knowledgeable Visitor Services Representatives offer visitor essentials including maps, brochures...more
Certificate of Excellence
Closed Now
Hours Today: 09:00 - 17:00
Suggested duration: 1-2 hours
1 Penn Square, Room 121, Philadelphia, PA 19107
City Centre West
+1 267-514-4757
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Reviews (1,349)
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All reviews william penn beautiful building tower tour observation deck municipal building amazing architecture elevator ride christmas market ice skating broad street love park city of brotherly love walk around across the street visitor center united states old city
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1 - 10 of 1,027 reviews
Reviewed today

I was hoping that by getting a tower tour that we would at least get some information on what we were seeing but it was literally a ride up in the elevator (very creepy) with a very stoic man and then he just lets you...More

Date of experience: October 2019
Thank Amy M
Reviewed 4 weeks ago

Upon arrival at the visitors center, Jonel was very helpful in advising us about the guided city hall tour which included the observation tower.The tour was only held once a day at 12:30. We bought tickets and came back to it after a walk over...More

Date of experience: September 2019
1  Thank Kathleen K
Reviewed 4 weeks ago

A gorgeous building that must be seen. I highly recommend the tour as our guide was superb . Not only did he know his subject but his enthusiasm was a joy.

Date of experience: September 2019
Thank Amber1937
Reviewed 5 weeks ago

What a beautiful city hall. The outside is gorgeous and the walls inside house the vitality of Philadelphia. The crown jewel of any city a real marvel.

Date of experience: September 2019
Thank KevinandChris2015
Reviewed 15 September 2019

Limited tickets to ride in a very old elevator to the top. Great view of Philly. Escorted ride and can be very hot. City Hall is a very old building, full of charm.

Date of experience: July 2019
Reviewed 12 September 2019

The view is different from the Liberty deck. But the view of the Philadelphia Museum of Arts and the Benjamin Franklin Parkway is magnificent.

Date of experience: September 2019
Thank Jean-Claude M
Reviewed 11 September 2019 via mobile

We did the tower "tour" only for $8.25. This is an A+ building with an F- tour, it's not a tour at all. We were told at the ticket desk the tour is 30 min. Miss Patterson was 5 min late getting to us so...More

Date of experience: September 2019
Thank BirdDogPatsy
Reviewed 5 September 2019

I went onto the City Hall website the morning our group had planned to visit to take the "tower tour" to the observation deck and there was No mention of the elevator being out of commission. The woman working at the Visitor Center was Very...More

Date of experience: August 2019
Thank Marie D
Reviewed 3 September 2019

If you are anywhere close to down town you have to be able to see this incredible building and it stunning on the outside. Obviously during business hours it is very busy with all of people and the auto traffic circling the square. If you...More

Date of experience: August 2019
Thank loesshawk2015
Reviewed 3 September 2019

Didn't take a tour of city hall. We only visited the observation deck. Be prepared. The elevator is rather small. But once you get to the top! Oh my! The most incredible view of the city! 360 degrees. Be sure to look up and tell...More

Date of experience: August 2019
1  Thank Allen H
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Questions & Answers
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4 January 2018|
AnswerShow all 9 answers
Response from IVCC | Property representative |
Hi, @schmutaki. Philadelphia’s City Hall is both an architectural marvel, and a working seat of government. Citizens come to secure marriage licenses, probate wills and register to vote. Visitors travel from around the... More
25 October 2016|
AnswerShow all 5 answers
Response from AlexanderK4420 | Reviewed this property |
I even called them to confirm - no tours are scheduled for that day.
Liz M
13 February 2016|
AnswerShow all 6 answers
Response from Joseph W C | Reviewed this property |
It won't be open in observance of Presidents' Day