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I booked them when I booked the airline ticket and this was the worst bit of the holiday.
When we landed in New York we went to the taxi desk who phoned SuperShuttle on our behalf and said they would be half an hour. We...More
It was terrible. Do not take this service. It took us forever to reach our hotel and even worst, they gave our suitcase to another persone so we lost it, and when we call them, they refuse to help us to resolve this problem.
Booked months in advance through third party website. Very rude driver showed up over 1 hour late and refused to take us to the airport as we didn't have a voucher but instead an E-ticket. (That's all we received in an email). He had the...More
Booked this transfer through lastminute.com as we thought it’d be easier/cheaper than a cab on arrival. Wrongly assumed we would be straight out of the airport and into a minibus as it was pre-booked. We were very wrong. Waited an hour or more in the...More
Booked this many months in advance - our flight was on time, had to wait over an hour for driver - spoke to several people who had also used this service adn they had the same experience - this company needs to 'up it's game'...More
Incompetent, rude & inefficient - no professionalism
1) we were on time and waited for transport at the hotel lobby
2) we tried to call, waited for 1h30 and employees from the company hang up on us several times when we explained the issue and...More
We used Supershuttle for our journey in September. Our journey from the airport to hotel was ok, we had to wait around 45mins to be picked up but this was acceptable. However on our return to the airport our shuttle did not turn up. After...More
We wrote a complaint also for Supershuttle New York, & tried to contact them but never any responses. Thet did not even pick us up with our prepay, told us to get a taxi. On our return home we tried without any luck to get... More
We wrote a complaint also for Supershuttle New York, & tried to contact them but never any responses. Thet did not even pick us up with our prepay, told us to get a taxi. On our return home we tried without any luck to get our money back so in the end I contacted Wotif and they refunded us as they could not get any responses either. Would never use them for New York, cheaper to get a taxi anyway. Supershuttle in other parts of the US were great.