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Macy's Herald Square: Tours & Tickets

Open Now: 10:00 - 22:00
Open today: 10:00 - 22:00
All photos (2,203)
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Certificate of Excellence
What Makes It Special
From its inception, Macy's Herald Square was a store unlike any other. Over the past 150 years, it has become a true New York City icon. Built in 1902, Macy's Herald Square was the first building to have the modern-day escalator, and it has...More
Open Now
Hours Today: 10:00 - 22:00
Suggested duration: 2-3 hours
Traveller Overview
  • Excellent45%
  • Very good32%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“huge store”(76 reviews)
“flower show”(42 reviews)
Contact
151 West 34th Street, New York City, NY 10001-2101
Midtown
Website
+1 212-695-4400
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Macy's Herald Square Tours and Tickets
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Reviews (4,643)
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2,554 results
Traveller rating
1,122
782
357
146
147
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LanguageEnglish
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Traveller rating
1,122
782
357
146
147
Show reviews that mention
All reviews wooden escalators huge store flower show shoe department black friday largest department store in the world santa land michael kors shopping experience new york flagship store great place to shop under one roof great shopping holiday season bargains floor
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1 - 10 of 2,554 reviews
Reviewed 4 days ago

Loved the Macy's. You can spend the whole day here. 9 floors of clothing and other items. Items were reasonably priced as well. Would recommend a visit if in the area.

Date of experience: October 2019
Thank DutchMachine
Reviewed 5 days ago

I am insteresed in the history part of the store we took the esclader from the first floor to the 9th after the 6th floor it was all wooden sides and steps really cool

Date of experience: August 2019
Thank Lenora M
Reviewed 1 week ago

This is our first stop every time we’re in New York. Great selection of clothing for all sizes. It has just about everything you can think of. Have always found the staff very helpful and always get more than you came for

Date of experience: September 2019
Thank ireneh987
Reviewed 2 weeks ago via mobile

Called in for a quick snack and of course to see the big piano - both conveniently located in the basement next to each other. Food ordering using the s redeems was confusing as it would not take an English devout card. Food was good...More

Date of experience: September 2019
Thank steven_wilkinson
Reviewed 2 weeks ago via mobile

Large store, friendly staff offers of help all around including other people shopping there. The shop is split in two with men's in one half of the store from ground to floor 7 and ladies on the other side from basement up. We made several...More

Date of experience: September 2019
Thank Stacey039
Reviewed 2 weeks ago

We went to Macy's to purchase a suitcase. In the luggage department at top of the store we found plenty of options. The service however was terrible. There was no help in finding the right item. When we came to the counter we were ignored...More

Date of experience: September 2019
Thank 279retired
Reviewed 3 weeks ago

Yes, it is a Macy's store, however, it is so worth stopping at if you go downstairs to the Souvenir shop, find the "BIG" movie piano, and check out the wooden escalators. Outside brings memories of Miracle on 34th Street, watching the Macy's Day Parade,...More

Date of experience: September 2019
Thank LiveAGr8Story
Reviewed 4 weeks ago

We were looking forward to visiting Macy's but in truth it just felt like any other department store. There were a few eateries spread around but none of them were great and nothing they sold was out of the ordinary. Lovely old wooden escalators though.

Date of experience: August 2019
Thank Norfykev
Reviewed 4 weeks ago via mobile

Had to shop at Macy’s while on a girls trip to NYC! What a fun time we had! It’s huge! We got lost in the store & exited on a complete different street than we entered. It’s beautiful inside & outside. Employees were friendly &...More

Date of experience: September 2019
Thank TammiC318
Reviewed 4 weeks ago via mobile

Do not order furniture related products on line. They never delivered and can’t reach THEIR vendor. It’s maddening. Thanks

Date of experience: September 2019
Thank Passenger584463
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Questions & Answers
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marissanic
5 October 2019|
AnswerShow all 4 answers
Response from MrStorer | Reviewed this property |
Yes they ship items worldwide
1
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marissanic
5 October 2019|
AnswerShow all 8 answers
Response from sylvber | Reviewed this property |
I have never heard of a visitors pass with discounts. However, Ho to the website and look for coupons with often great discounts.
1
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KMB1117
24 April 2019|
AnswerShow all 8 answers
Response from mferguson11 | Reviewed this property |
Basically just get on the escalator and keep riding them to the top, as they change from new to old as you near the top floors.. U do get a lovely coffee in Starbucks in the store and it’s perfect to watch the world go by 😊
1
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