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The National 9/11 Memorial & Museum: Tours & Tickets

Open today: 09:00 - 20:00
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Traveller Overview
  • Excellent79%
  • Very good16%
  • Average3%
  • Poor1%
  • Terrible1%
Travellers talk about
“beautiful tribute”(1,273 reviews)
“twin towers”(2,663 reviews)
About
Through commemoration, exhibitions and educational programs, The National September 11 Memorial & Museum, a nonprofit in New York City, remembers and honors the 2,983 people killed in the horrific attacks of September 11, 2001, and February 26...more
Certificate of Excellence
Open Now
Hours Today: 09:00 - 20:00
Suggested duration: 2-3 hours
Contact
180 Greenwich St, World Trade Center, New York City, NY 10007-0089
Financial District
Website
+1 212-312-8800
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The National 9/11 Memorial & Museum Tours and Tickets
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Reviews (92,694)
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Traveller rating
51,994
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1 - 10 of 61,606 reviews
Reviewed today

Went there on a weekday at 9am, there were no lines. Exchange my pass for a ticket and went inside. You can simply feel the sadness... it was very moving, hearing and seeing all the stories, pictures, ... Definitel must visit place! But don´t forget...More

Date of experience: September 2019
Thank Kristie666
Reviewed today via mobile

We didn’t visit the museum but walked round the memorials and was amazed and impressed by the creatively designed pieces of work. A very sad place and experience -especially seeing all the names of loved ones who had died.

Date of experience: October 2019
Thank Ferguson009
Reviewed today

You should go and pay your respects to the people that died here needlessly it is so emotional and lets you appreciate what you have

Date of experience: October 2019
Thank Mary W
Reviewed yesterday

Having watched the horiffic events of 9/11 from abroad, I simply had to ensure I paid my respects on my visit to NY by attending the Memorial. Simply put, the memorial was a moving and fitting tribute, provding both a respectful tribute to the events...More

Date of experience: October 2019
Thank Aussiedave78
Reviewed yesterday

This is an excellently put together memorial and museum. There were many sobering and sad sights, but it helped us understand each unfolding minute by piecing together phone calls, videos, photos, personal belongngs of the victims and various debris discovered in the aftermath. The two...More

Date of experience: October 2019
Thank d3br1s
Reviewed yesterday

This museum and memorial is a beautiful tribute to the victims of one of the darkest events in history. If you only get the chance to visit one museum whilst in New York, I 100% recommend this one. It is a moving experience showing how...More

Date of experience: January 2019
Thank KeishaTW
Reviewed yesterday

This Museum is a must see. Do the Historical Memorial tour with the headsets. Its narrated by Robert DeNiro and others who were there. At times its tough to get thru but worth the effort to help understand how our world is now so complicated.

Date of experience: October 2019
Thank G-1LOUDOUN
Reviewed yesterday via mobile

I would suggest everyone stopping by and maybe take the tour. The museum takes about 2 to 3 hours to complete

Date of experience: October 2019
Thank NY_NewYorkFinedining
Reviewed yesterday via mobile

Wonderfully done. Only wish we had gone to the “personal” side before we went to the “building” side. Very emotional. Spent 4 hours there-could easily be there 6-8. Audio tour was good, but a little confusing to use.

Date of experience: October 2019
Thank Q7599KYsteveo
Reviewed yesterday via mobile

This was a moving and heavy tribute to 9/11. We did take our kids (6yrs, 11yrs & 16yrs) to experience this monument and museum. The older ones understood but the 6 year old, naturally did not comprehend why so many died. There was a section...More

Date of experience: October 2019
Thank FamilyFirstTravels
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Questions & Answers
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brian l
18 October 2019|
AnswerShow all 2 answers
Response from Mizza17 | Reviewed this property |
A 7 day metro pass is $33 which allows use of trains (subway) and buses. There is a free ferry across to Staten Island which gives you good views of the Statue of Liberty (not worth paying for a tour in my opinion).you can... More
1
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barbarakX8690NM
18 October 2019|
AnswerShow all 10 answers
Response from 00dISH | Reviewed this property |
Please,buy the ticket in advance. It will,save you queuing. I think the the first viewing starts 9:30
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barbarakX8690NM
18 October 2019|
AnswerShow all 13 answers
Response from Boomshockin | Reviewed this property |
When we went we had a time ticket and got in within 10 minutes. The people that didn’t looked to be waiting for up to an hour.
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