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Traveller Overview
  • Excellent22%
  • Very good7%
  • Average7%
  • Poor5%
  • Terrible59%
20 Aug 2019
“Poor customers service”
17 Aug 2019
“Booked and paid for in advance, but unnecessary delays”
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SuperShuttle Tours and Tickets
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Reviews (70)
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1 - 10 of 59 reviews
Reviewed 1 week ago

This is amongst the worst service I have ever had, and left me feeling that it was nothing less than a scam. Waiting 30 min for pick, more expensive than a ubber/Lyft driver, packed into a vehicle with 9 other people-only just enough room for...More

Date of experience: October 2019
Thank blipps84
Reviewed 2 weeks ago

I booked in advance ( several weeks) for a pickup @ SFO and and a return to SJC ( had to use SJC for return due to 2 runways closed for repair at SFO). I had a late arrival and a very early return. I...More

Date of experience: September 2019
Thank 500SHarris
Reviewed 21 August 2019

The first driver abandoned us (on the way to the airport ) because there were not enough space for the bagages . We had a specific request about our luggage’s , and the people on the reservation service did deal properly with . The service...More

Date of experience: August 2019
1  Thank Charlotte L
Reviewed 18 August 2019

We had prebooked and after a 17 hour flight were met with utter chaos and confusion and had to wait in the hot sun for almost forty minutes for a shuttle which was unacceptable. I would expect shuttles to be constantly available at an international...More

Date of experience: August 2019
1  Thank Insertnamehereuserid
Reviewed 13 August 2019

I thank the other reviewer who said to make sure you have a back-up. On Aug. 10 at 4:20 am SuperShuttle texted us to cancel the reservation because they do not have a car for our 4:30 am pick-up. Um, that is only a 10...More

Date of experience: August 2019
1  Thank Nancy W
Reviewed 21 July 2019

On our date of departure to the airport on July 1, 2019@6:47am I received a text message from Supershuttle saying that our rideshare was cancelled. I thought that this was a prank or joke, because the evening before Supershuttle confirmed my reservation for pickup on...More

Date of experience: July 2019
2  Thank chillywillypenquin
Reviewed 5 July 2019 via mobile

In spite of my bad experience with SuperShuttle at MCO in March 2019, I thought that it may have been an exception and that the company may have better service at another location. So I decided to give SuperShuttle another try when I fly to...More

Date of experience: June 2019
2  Thank PhuVanTu
Reviewed 3 July 2019

Having read the negative reviews on TA, I was abit apprehensive about using this company. However, I decided to prebook online on TA for my family of 3. As instructed on the booking voucher, I asked the hotel to call Supershuttle at least 24 hours...More

Date of experience: June 2019
Thank JELGoh
Reviewed 2 July 2019

I booked and paid for a shuttle for my 74 year old Mother from Downtown San Francisco to SFO airport months in advance. The day of her flight, she waited for 1 hour and 45 minutes and no one showed. I checked my voicemails and...More

Date of experience: July 2019
2  Thank Sicknurse13
Reviewed 1 July 2019 via mobile

We flew Delta and paid for our bags online. The counter agent seemed to be having a bad day, I told him I’d paid for the bags and he insisted on charging me again. The bags I checked online were under my husband’s and my...More

Date of experience: June 2019
1  Thank Voyage473744
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Questions & Answers
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Jane C
4 June 2018|
AnswerShow all 2 answers
Response from Eric G | Reviewed this property |
I would advice SuperShuttle too. They could be late for about 20-30min (by my experience) when pick up from SFO, but they have very competitive price and easy reservation process. Question about golf clubs could be asked at... More
0
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Martin B
2 March 2018|
Answer
Response from Nickpea | Reviewed this property |
You don’t need to book, but if you are arriving on a holiday weekend or in the middle of rushhour it may be advisable. Depending where your going The BART subway is very good. If you are taking a shuttle service I recommend... More
0
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Bluedaisy3916
7 July 2017|
AnswerShow all 3 answers
Response from Jack1488 | Reviewed this property |
we ended up using Airport Express San Francisco (call 415 775 5121). They provided great service and saved us when we were let down by Supershuttle.
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