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We were left stranded at our hotel even though we had paid and ordered the return transfer weeks beforehand. On phoning we were told that they had no vehicle available so we had to pay for a cab to the airport, terrible customer service
Pick up at O’Hare Airport didn’t take time. But, as a result of heavy traffic and because I was dropped last it took over an hour to reach near 900 North Michigan Avenue.
The driver was courteous and knowledgeable about Chicago. I asked him if...More
Landed into O'Hare airport from UK, followed the instructions given when we booked the holiday with the voucher we needed to use for each person travelling. No-one at the gate 5e booth, classic spelling mistake on sign ""Firest" rather than "First" had to call a...More
The reviews I read were poor but I had an exceptional experience
First the man in a red plaid shirt stopped a van about to leave so that I did not have to wait another 45 minutes as I arrived early.
Then the driver was...More
Booking premium service at Go Airport Express was a mistake. We visited Chicago last weekend in Sept 2019. CA2757698. $113. Premium Non-Stop Black SUV from Lakeview to ORD. Driver arrived on time. Driver arrived and drove, while on cell phone with personal family calls. We...More
I arrive from 24 hours of travel from Bangkok, Thailand. Arrangements were made days in advance on line for a simple transfer from O'hare to a hotel on Wacker St.
The on line process requires flight numbers and arrival dates - normal stuff.
I purchased a ticket to head to my hotel from Arrivals. I also bought a ticket for a return trip, which I had to confirm seperately and not at the counter. That was an initial red flag for me. The shuttle took me into the...More
If we could give 0 stars we would. Waited 1 hour and 5 minutes for a shuttle and another 15 minutes sitting on the van. Advertised as a shuttle every 15-20 minutes. We were prepaid. Were told 25 minutes upon arrival. Inquired at 45 minutes...More
To be positive to start, I will say the drivers were nice to and from downtown. Unfortunately, that is the only positive thing I have to say. We waited for an hour to leave the airport, then they took us to the wrong hotel. There...More
Upon arriving at the airport on August 2nd and proceeding to the pick up spot outside terminal 5 around 4 pm i called.
After being put on wait for some time I spoke to someone who told us we would be picked up in 15...More
Response from healthyeater2013 | Reviewed this property |
Call them, but count on waiting on your phone to get a person to speak with you. I believe they would rebook for you, find the phone number to call. I have called them several times when the shuttle was late in picking up.