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Karmel Shuttle: Tours & Tickets

Open Now: 00:00 - 23:59
Open today: 00:00 - 23:59
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Traveller Overview
  • Excellent51%
  • Very good15%
  • Average10%
  • Poor2%
  • Terrible22%
Travellers talk about
“great service”(16 reviews)
“return trip”(14 reviews)
“lax airport”(8 reviews)
About
Karmel Shuttle provides the best shuttle service in southern California. Specialized in airport transfers from/to LAX - Los Angeles International Airport, SNA - John Wayne Airport in Orange County, LGB - Long Beach Airport, Catalina Express...more
Open Now
Hours Today: 00:00 - 23:59
Suggested duration: 1-2 hours
Contact
Fullerton, CA 92831
Website
+1 714-670-3480
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Karmel Shuttle Tours and Tickets
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Reviews (203)
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LanguageEnglish
Traveller rating
99
32
20
7
44
Show reviews that mention
All reviews great service return trip lax airport vip lounge on arrival john wayne airport citadel outlet la traffic long beach both times both ways pay phone pick ups disneyland hotel always on time catalina express arrived promptly
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1 - 10 of 202 reviews
Reviewed 2 days ago via mobile

I would recommend and use again. Cost was affordable- $50 for 1 adult and 2 kids. We waited about 15 minutes for pick-up after we used the text to let them know we had our luggage. Picked up 2 other people so 5 in the...More

Date of experience: October 2019
Thank 556amyk
Reviewed 4 days ago

Picked us up at airport didn’t talk to us just threw bags in back slammed our door and drove off no response all the way t Anaheim treated other passengers the same way dropped 2people off at wrong place when they te entered the vechicle...More

Date of experience: October 2019
Thank woodie64
Reviewed 1 week ago via mobile

Went with Karmel shuttle! Very good shuttle service, friendly people and helpful! Waited for us patiently at the airport while we went through customs! I called their number and they called out my name so I knew where to go! Great crew!

Date of experience: September 2019
Thank Cheryl S
Reviewed 1 week ago

Booked Karmel to pick us up from LAX, and to take us to Anaheim. Rang their phone number on arrival, they knew of my arrival, and they said the shuttle would be there within 20 minutes. It arrived within the alloted time, and got us...More

Date of experience: September 2019
Thank DavidF9837
marcd2424, Guest Relations Manager at Karmel Shuttle, responded to this reviewResponded 1 week ago

We are so glad to hear you had a great experience. We appreciate the feedback and letting other potential clients know our service is quality.

Reviewed 2 weeks ago

Poor customer service. Waited 1&1/2hrs past my pick up time & was told by the manager Mike I was not there at the scheduled time, but I am very punctual and was there patiently waiting. He kept speaking over me and said I had to...More

Date of experience: September 2019
Thank Unnnhappy
Marc D, Guest Relations Manager at Karmel Shuttle, responded to this reviewResponded 2 weeks ago

Hi there, We are so sorry to hear your service was not acceptable. Our management would like to get a little more information about your reservation. If you would be so kind as to send us an email at complaints@karmel.com and provide your name and...More

Reviewed 4 weeks ago

We used the Karmel Shuttle going from LAX to Anaheim and it was very quick and painless. The shuttle on the way to Anaheim could have used better air conditioning, but it was 36C (97F) that day! Once we collected our luggage, I was able...More

Date of experience: September 2019
1  Thank hollygirl101
Reviewed 26 August 2019

Transfer was totally stress free. Easy to find van with the great directions given to us when we made contact with the driver from LAX.We will use them again. Very professional.

Date of experience: August 2019
1  Thank Lisa B
Reviewed 19 August 2019

The negative google reviews speak volumes. No willingness to help, no customer service when you need it, solely to avoid any sort of responsibility. The Customer service was insulting (aside from the manager) that isn't afraid to belittle you if it means they get you...More

Date of experience: August 2019
Thank Peter S
Marc D, Manager at Karmel Shuttle, responded to this reviewResponded 20 August 2019

CLIENTS ERROR AND COMPANY TAKES THE COMPLAINT: We definitely hate to receive negative reviews, especially when it is the CLIENTS FAULT. This client booked "ONLINE" himself, for the WRONG date. A driver was sent for the date and time the client entered in online. The...More

Reviewed 6 August 2019 via mobile

Our flight from New Zealand arrived LAX as scheduled at midnight. We called the Karmel phone number as instructed upon luggage collection. The process was very simple and within 3 minutes the van arrived to collect our family of 4. The driver was extremely friendly...More

Thank tocktickvintage
Reviewed 22 July 2019

We thought we would save $ going this route, but ended up costing us more and wait times were ridiculous. The driver expected at least a 20 tip each way, even though sign inside shuttle says recommended and this was after we waited over an...More

Date of experience: July 2019
1  Thank dianedN2525IL
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Questions & Answers
Ask a question
nicolehB7256JH
25 December 2018|
AnswerShow all 3 answers
Response from Karmel-EZ1996 | Property representative |
Infants and children are NOT permitted to ride on the lap of another passenger! Each passenger must have an assigned seat and seat belt...including infants. Please indicate the total number of children traveling. Infants... More
0
Votes
TrailBlazer791660
5 November 2018|
Answer
Response from LizzieKay60 | Reviewed this property |
I am sorry i dont know. I used them in Anaheim and travelled to Universal Studios and back to Anaheim. They were excellent
0
Votes
Emma M
4 June 2018|
Answer
Response from Anthony S | Reviewed this property |
Hi Emma. I don’t provide transport but I used Karmel Shuttle from Long Beach to LAX and were very impressed with both their service and promptness. Even though we were the only ones in the shuttle we were still charged like... More
1
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