Tours and Tickets

Big Bus NYC Hop-On Hop-Off, Empire State Building, plus Gift Card provided by Big Bus New York

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Big Bus NYC Hop-On Hop-Off, Empire State Building, plus Gift Card

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US$99.00
Date
2 adults
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Free Cancellation up to 24 hours in advance
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Overview
Important Information
Inclusions
  • Live commentary on board
  • Local guide
  • Hop-on hop-off tour
  • Free onboard Wi-Fi
Exclusions
  • Hotel pickup and drop-off
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Additional Info
  • Confirmation will be received at time of booking
  • Wheelchair accessible
  • Children must be accompanied by an adult.
  • 2-day bus tickets will be valid for consecutive days from time of redemption. Tickets claimed after 3pm will be valid for 24 hours from time of redemption.
  • Recorded commentary available in 10 languages: English, Spanish, French, German, Italian, Portuguese, Japanese, Mandarin, Korean, and Russian.
  • Wheelchair accessible panoramic night tour operates on a first-come, first-served basis, so try to arrive early to secure your seat (if option selected).
  • Night Tour is not a hop-on hop-off tour.
  • Macy’s Visitor Center is located at 151 W. 34th Street on the Mezzanine Level, where you can pick up your gift card.
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infants must sit on laps
  • Most travellers can participate
Cancellation Policy
For a full refund, cancel at least 24 hours in advance of the start date of the experience.
30Reviews
2Q&A
Traveller rating
  • 16
  • 2
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  • 2
  • 7
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Popular mentions
Tom H wrote a review Feb 2020
1 contribution
Don’t bother you can’t hop on hop off like it says the que is a mile long it is a rip off worst thing in new york
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Date of experience: February 2020
Helpful
Response from BigBusToursUSA, Manager at Big Bus NYC Hop-On Hop-Off, Empire State Building, plus Gift Card
Responded 19 Feb 2020
Good Afternoon tomhV3062SA, We appreciate you taking the time to share your feedback with us, as we look to customer comments to better improve our services. Please know, that none of our agents would ever con a potential customer into purchasing tickets. This goes against our core values, and in doing so, we would never tarnish our excellent reputation. Tour of our hop-on, hop-off service operates in a circle, not just one route, which offers visitors the opportunity to explore the city at their own speed. However, we appreciate that your time is important, and it's disappointing that you've been waiting so long to get on the bus. We also track demand and plan to increase the amount of buses at busy times to minimize waiting times and overcrowding. We're sorry that your journey with Big Bus wasn't all you had wished for, and we're going to continue our attempts to do better. Kind regards, BBTNY
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SarahKP19 wrote a review Feb 2020
Bradford, United Kingdom28 contributions4 helpful votes
I’d researched in advance and decided to go with Big Bus as there has the highest reviews, went for the 3 day hop on hop off with access to all 4 routes + night tour, including Empire State Building tickets and Ellis Island/Liberty Island Cruise. There were some good bits and no
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Helpful
Response from BigBusToursUSA, Manager at Big Bus NYC Hop-On Hop-Off, Empire State Building, plus Gift Card
Responded 10 Feb 2020
Good Afternoon Sarah K. We appreciate your honest and thorough review as we always look to customer feedback as a way to improve our services. Rest assure, we are currently working on updating the app and improving accuracy. We will recognize that your time is important and, sadly, we can not monitor the NYC traffic. We try our utmost to track our routes and give our customers the best places while still running efficiently. As far redemption protocol for Empire State building, while staff should inform customers, the information is provided on the generated voucher once purchased. You are correct, the subway is a reliable way to shoot around the city, however it is a different experience than taking a hop on hop off sightseeing tour. Thank you for your feedback, and we strive to meet your wishes for your next trip to New York. Kind Regards, BBTNY
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steven c wrote a review Feb 2020
Salem, Massachusetts1 contribution1 helpful vote
We took the tour and really enjoyed it. Our tour guide Baynes, was absolutely the best part! He had a real love for the city and you could tell. The clear top bus was also a nice thing on a chill NY day but having a great tour guide like Baynes made for memorable experience.
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Date of experience: February 2020
Helpful
Gavan Dosanjh wrote a review Jan 2020
2 contributions2 helpful votes
Awesome tour , with a great and funny tour guide (DARIUS) , definitely made our days plus he had a massive range of knowledge of the whole city , definitely worth the money ask for Darius 🙏🏾
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Date of experience: January 2020
Helpful
EBingo wrote a review Jan 2020
Paris, France23 contributions48 helpful votes
This tour on this bus was great until we decided to go to see 9/11, the guide whose name was Tim was an extremely rude and very unpleasant man. He was constantly soliciting for everyone to put money in the tip jar for most of the trip. When ever we asked a question he would
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Helpful
Response from BigBusToursUSA, Manager at Big Bus NYC Hop-On Hop-Off, Empire State Building, plus Gift Card
Responded 15 Jan 2020
Good Afternoon Elizzzzzz123, We're sorry to hear that you had issue with one of our representatives. We take customer service very seriously and have zero tolerance for improper and unprofessional behavior of any kind. Although tipping is common practice in this industry, it is definitely not compulsory and you should not be handled with this kind of disregard. With that in mind, please rest assure, higher management was informed and the issue was immediately addressed. Thank you for taking the time to provide input on our tours. We're definitely sorry that your journey wasn't all that it could have been. Kind Regards, BBTNY
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About the operator

Don’t take it from us – here’s what people have to say about this operator.

By: Big Bus New York
EJSMAS75
00
Don't believe their cancellation/refund policy!
Don't believe their cancellation policy! In January, we bought tickets for four, with one attraction, to tour in A
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Disgeek101
00
Whistle for a refund!
I purchased 2 New York Premium Ticket 2-day hop-on, hop-off sightseeing tour tickets for my parents visiting in lat
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jamiemI6179II
00
buyer beware
Buyer Beware!!! I had purchased tickets for May 2020 on the “Big Bus” However due to the Coronavirus Pandemic, we w
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NatJoEvz
00
I would use again but...
I bought a 3 day explorer pass with 5 attractions included. We redeemed all our tickets at Madame Tussauds in Times
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joanhS5417HM
00
This company does NOT give refunds
Unfortunately due to travel restrictions we are now unable to travel to New York. This company has a refund page as
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kayleighproctorb2020
00
Fantastic Day Out
I am late writing this review (sorry) but made a special note on our trip to NYC that we needed to review this exc
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kimf306
00
Mixed reviews
I love using hop-on/hop-off buses when I travel to new places so I can easily get around while learning about the c
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adamm223
00
Perfect way to see NYC
Fantastic range of routes to see the whole city and beyond. The buses all ran regularly and you got to see all of t
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Claudiac1120
00
Darius W. was GREAT! 🔥
Darius was very knowledgeable and interacted with everyone on the bus. His humor was great, as well.
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vdv-sg
00
Never again!!!!
No Go! We got the Tickets, dropped on (one time), dropped off (one time) and Never get a next Bus for dropp on!!!!
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688maddiea
00
Well worth the 3 day ticket
Book online you’ll get a better deal than from the street vendors. We booked a 3 day ticket and suggest you do the
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rachelmadd
00
Very knowledgeable
We did the tour on our first full day in the city and it really helped us find our feet! The route is great because
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allysonr328
00
NYC visit
Really enjoyed the Night tour! Harry was awesome as the host!! The first day we rode most of the whole tour--got
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suenevitt
00
Steve,Lyonal and Eamee!
The tour guides on the uptown downtown and night tours were all amazing. Their knowledge of the City and there ent
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leeken56
00
Trisha, Most interesting and passionate tour guide ever. Fantastic tour.
What a beautiful evening and what made it so good was the passion Trisha gave throughout the tour, it was our secon
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Key Details
  • Times Sq-42 St, Macy's Herald Square, and 43 more
  • Mobile Ticket Accepted
  • Free Cancellation up to 24 hours in advance
  • Instant Confirmation
  • Languages Offered: English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish
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