Tours and Tickets
9/11 Memorial Museum Admission Ticket
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9/11 Memorial Museum Admission Ticket

By The National 9/11 Memorial & Museum
Recommended by 95% of travellers
This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher
One of the most transformative moments in New York City's history occurred with the September 11, 2001 terrorist attacks on the World Trade Center. Uncover the history of these tragic events with a visit to the 9/11 Memorial Museum. With your ticket, enjoy a self-guided tour, and take as much time as you need exploring the sight. Highlights include the carefully curated artifacts, personal accounts, and memorial exhibit honoring those that lost their lives.
from
€27.83
per adult
from
€27.83
per adult

Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 7-99
Duration: 2h
Start time: Check availability
Mobile ticket
English

Highlights
  • Learn about September 11, 2001, with admission to the 9/11 Memorial Museum
  • Take the time to explore at your own pace—there's no rush to exit the museum

  • Timed Admission Ticket
  • Entry/Admission - The National 9/11 Memorial & Museum
  • Entry/Admission - World Trade Center Memorial Foundation
What's not included
  • Food and drinks


Return details
  • Returns to original departure point

  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 7195SEPT11

  • Confirmation will be received at time of booking
  • Children ages 6 and under are free
  • Direct entry on your mobile device is available
  • Ticket is for a specific date and time of entry
  • All visitors will be screened by airport-style security
  • No re-entry is allowed after exiting the building
  • Photography is permitted for private, non-commercial use only
  • Large bags, including backpacks, large umbrellas and other items deemed so, are subject to mandatory storage in the coat room
  • The use of cell phones for conversation is prohibited in exhibition spaces and theater
  • Most travellers can participate

  • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

A note from 9/11 Memorial Museum Admission Ticket
  • Face masks and proof of vaccination are no longer required
What you can expect during your visit
  • Regular temperature checks for staff
  • Regularly sanitised high-traffic areas
  • Guides required to regularly wash hands
  • Hand sanitiser available to travellers and staff
  • Contactless payment for gratuities and add-ons
  • Gear/equipment sanitised between use
  • Social distancing enforced throughout experience
  • Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

Which attractions will I visit with 9/11 Memorial Museum Admission Ticket?
How much is 9/11 Memorial Museum Admission Ticket?
9/11 Memorial Museum Admission Ticket price starts from €27.57. Discover and book 9/11 Memorial Museum Admission Ticket on Tripadvisor
What is the 9/11 Memorial Museum Admission Ticket cancellation policy?
9/11 Memorial Museum Admission Ticket cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book 9/11 Memorial Museum Admission Ticket on Tripadvisor
Which company provides 9/11 Memorial Museum Admission Ticket?
9/11 Memorial Museum Admission Ticket is hosted by The National 9/11 Memorial & Museum. Read reviews, discover additonal experiences or contact The National 9/11 Memorial & Museum on Tripadvisor. Discover and book 9/11 Memorial Museum Admission Ticket on Tripadvisor

If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 7195SEPT11

Itinerary
  • Start
    See departure details
  • 1
    The National 9/11 Memorial & Museum
    Stop: 2 hours - Admission included
    See details
  • 2
    World Trade Center Memorial Foundation
    Stop: 60 minutes - Admission included
    See details
  • You'll return to the starting point
+
About the operator

Don’t take it from us – here’s what people have to say about this operator.

Lori D
Lori D
00
Hits you in your soul
This was our second time to the Memorial and Museum. A friend was with us who had never been. There were a lot of
StephenCr0ss
StephenCr0ss
00
Reflecting pools
The north and south tower reflecting pools are amazingly thoughtful and really well done. They remember all those t
amydB5198OE
amydB5198OE
00
Sombre experience
Really interesting to understand much more about the attack, the exhibition around the service dogs responding to t
DAN_REHMAN
DAN_REHMAN
00
Must visit
visited loads over the years. best time is in the morning as its not too busy. the museum takes around over a hou
wardan380
wardan380
00
a must to see
this is a great museum and memorial a must when you visit new york. it as been done in such a way that it commentar
796lesleyv
796lesleyv
00
Sombre
A very sombre, at times overwhelming experience. It is hard to imagine the magnitude of the 9/11 tragedy if you hav
leahb2491
leahb2491
00
A beautiful tribute
It's very hard to put into words that you enjoyed visiting a museum that was founded by a tragedy however the museu
burnleyjof
burnleyjof
00
Informative and emotional
Wasn't sure what to expect. The museum was brilliant. So tastefully done. Seeing the artifacts and reading about
Z7657AUpamelaa
Z7657AUpamelaa
00
Not to be missed
The 9/11 Museum is very tastefully done. They never show, or pointedly mention the planes that struck the towers.
stephanieamy1991
stephanieamy1991
00
Emotional and humbling
Wow, this is such an emotional place to visit. All volunteers are very knowledgable and want to help. This is a mus
occasionaltraveler04
occasionaltraveler04
00
Well worth the visit
Spent about 2 hours at the museum and every bit of it was worth seeing/hearing. Everyone was respectfully quiet thr
WTCrowder
WTCrowder
00
Moving experience with incredible detail
We approached this visit with some caution as we did not want to get depressed. Instead, we got informed. This io
philipa977
philipa977
00
A must if you go to New York take the subway it’s downtown and around 20 mins from say Times Square or close by subway
No need to book beforehand you can buy there unless you get a better deal than the normal price, very sad place obv
Room-in-my-suitcase
Room-in-my-suitcase
00
Lest I Forget.
Out of respect to those lost in the tragic attack on the World trade Centre, I was moved to visit the 9/11 Memorial
wcsd4090
wcsd4090
00
911 Museum
The museum was amazing! Very humbling, brought back feelings from that very day. Its so true that you'll never for
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
2,380 reviews
Excellent
2,014
Very good
251
Average
68
Poor
14
Terrible
33

LarsieB
Denver, Colorado, USA1,329 contributions
Mar 2022
We had previously visited the memorial in NYC but it was when the museum was still being built so we were very happy to finally make it to the museum. We bought our tickets online and were glad to have done this on the day of the visit as the lines were long. When you enter the building you have to go through detectors and I definitely recommend not taking overly large bags etc. The museum is excellent and we were amazed at the many, many items on display. We had thought it might take 1 hour to look around the museum (can't believe we thought that now) but we ended up being there for 3 hours. We could have easily stayed longer but given what we were seeing and the "heaviness" and sadness of the material, 3 hours was long enough for us (the day of 9/11 still weighs so heavily on us, but I realize not everyone is like that). But honestly you could easily spend 5 hours looking around at everything and reading everything. This is a first class museum and totally worth the visit. Personally I would say taking kids under the age of 14 it's simply too much. We particularly loved the memorial room for the lives that were lost; it was a very touching display to remember those people in a very thoughtful way. This museum is well worth the money and your time while in NYC. Excellent!!
Written 4 April 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RoadtripMommy
California131 contributions
We signed up for the early access museum tour with Lee. The small group tour before the museum opened allowed us to see the artifacts up close. The museum was quiet. Lee did a wonderful job walking us through how these artifacts came to be in the museum and some of the architectural features that are remnants of the original structure. After the tour, we spent time visiting the exhibits. By the time we left, the lines were very long. I would highly recommend booking the early access tour or at a minimum a guided tour.
Written 27 June 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Michael D
Warrenton, VA70 contributions
Sep 2022
Overall, this is a very somber experience but educational experience. The museum and the other areas for the memorials did a really great job of overviewing what occurred on that tragic day for not only in NYC, but the Pentagon, and Shanksville, PA as well. Don't miss the 9/11 memorial grounds even if you cannot go into the museum itself. There is a mini gift shop you can visit outside of the museum to support the ongoing efforts and families. I purchased a flag flown over the memorial grounds. All of the profits go not only the operating costs, but to the families of victims, and survivors for on going support such as those with medical and physiological issues caused by the attacks and the aftermath.

The museum are very respectful to the loved ones that were lost. The one piece of advice I think that needs to be said is to please ensure that all of your of your party or groups, especially children and teenagers, respect the memorial and the grounds. The use of cell phones in the exhibits is frowned upon, as well as the usage of off color language. There are human remains, and spirts of the departed that will forever exist on these hollowed grounds.

I toured the museum during the week week in November of 2021 and again during the week of September 2022, The museum was very busy both times. It is very accessible via the subway. We had the NYC sightseeing pass, but if you want to use that, you have to take a chance and stand in line the day you want to tour, and take a chance you can get a timed ticket entry for that day. I chose to buy tickets ahead of time on line pay the entry fee out of pocket.

As for the museum and it's exhibits, there were all very crowded. People usually want to spend more time and timed entries don't really seem to control the crowd well at certain choke points for some of the exhibits.

I myself felt very somber just being at the site. Fortunately for me, I did not loose any family or business associates on 9/11 but every single image from the media coverage and other documentation of that day came flooding back in my mind. Parents, be aware that some of images you will see are disturbing but those exhibits are marked with a warning advising you of that fact.

I can assure you for those that want to be educated on 9/11, you will be by well informed by the time you leave if you take the tour options, or even mill around on your own and take in the details of the exhibits.

On a positive note, you will see multiple of examples positive actions and examples of human kindness and outreach during and after the attacks. For me personally, I am glad to know that our law enforcement, emergency services, and worldwide agencies of the like have learned to share information a little better. It seems very cliché, but we must always be vigilant and never forget. It is important also to acknowledge the terrorist attacks were carried out by a very small group of people.
Written 19 September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DFS60
Norwich, CT317 contributions
Dec 2021
Every American should visit this exhibit. Book tickets ahead of time; book the guided tour which is much better and more informative than doing it on your own; visit the historical exhibition through the rotating doors; take your time as it could be as long as 2 hours to visit all of it. It was an extremely moving, profound, and informative tour. I actually saw tears in some tourists eyes going through the exhibits including one young lady who was not born yet at the time of the attacks and could not believe our country experienced this. If you do not have prepurchased guided tour tickets, be prepared to wait in very long lines and possibly be closed out of guided tour spots. Purchase your tickets directly through the museum to avoid problems with other sites. Also, vaccination cards and license is required.
It was a moment in history worth reliving and remembering.
Written 5 December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kelli
Keller, TX756 contributions
Oct 2022
I've visited the memorials a few times, but this is the first time I went into the museum. We bought tickets in advance for the opening time slot. and I would recommend that. We did not experience the extreme crowds that seemed to be filtering in after us. They rent an audio guide device for $8 and I felt like it was worth it. In places where crowds are deeper or people tend to linger, it was nice to have the audio guide tell me things I couldn't read in a timely way. The exhibit can be very emotional at times, and there are warning plaques in place before you choose to enter more disturbing rooms of the exhibit. I was visiting with my high school friend, who I'd actually seen on 9/11/2001 at school (our senior year), so it was wild to relive it through the exhibit but also by recalling our experiences together and separately that day.
Written 23 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Darren L
Westbury, UK86 contributions
Oct 2022 • Family
The museum is tastefully done - it has scale, space and gravitas. It’s quite minimalist in terms of exhibits and information but i think that’s right, keeping the message clear and simple. Don’t come here for an in depth history lesson but do expect a moving experience.

It feels a little churlish to add caveats, but there are flaws. The ticket purchase and entry system is awful, with sprawling lines and a lack of information about timings or procedures. What makes this particularly bad is the museum and queues are so close to the outside memorials. It’s hard enough to show appropriate respect when there are idiots posing for photos whilst grinning like Cheshire cats but even harder when there are hundreds of confused people milling around shuttling to, from and around the museum. And there is a sense that you shouldn’t be charged quite as much to pay your respects - and that the gift shop is a little crass.
Written 25 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

CCG761
Columbus, OH2 contributions
Oct 2022
Forget going on the weekend. We wanted to experience all this beautiful museum has to offer but it was so crowded it was impossible. Very, very disappointing. It was a lot of money to pay for tickets at a specific time to STILL be unable to take it all in due to crowds. I can't believe they don't manage this better. Most of the poignant exhibits are in an enclosed area that you are herded through like cattle and can barely move and barely see anything. I'm typically pretty easy going but this was SUCH a disappointment. The outside memorial was lovely but don't waste your $$$ on the inside unless you are there first thing in the a.m. or during the week. We will try again someday because it really had a lot to offer.
Written 4 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

epsharon
Muskego, WI438 contributions
Oct 2022
This is a powerful experience. Make sure you give yourself enough time depending on what you want to experience. I'd recommend getting a guided tour but at the very least do the self guided audio tour for $8. If you just have an hour to hour and a half, do the basic recommended tour. If you have more, than do the Historical Exhibition but make sure you are ready for the graphic details that entails. Also, if you don't go first thing in the morning or at the very end of the day, be prepared to be packed in like sardines in this exhibit. I found it very distracting and not pleasant. They allow way too many people in this small space. I had to leave 1/3rd of the way through as there were just too many people.
Written 14 October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Footballdave
1 contribution
Nov 2021
I can only rate this museum upon what I saw. Spent 2 hours walking around this museum but couldn’t help feeling underwhelmed at the apparent lack of items on display. No maps or guide books available to help you around. There are a number of girders & the part crushed fire engine & antenna but given the amount of stuff removed from ground zero it all looked a pretty empty museum. The capture of Bin Laden was more detailed & well illustrated with items.

Once outside again I was asked by a guide what I thought of it so said how disappointed I was at the lack of detail & limited items on display given the enormity of what took place there. The guide queried this & asked if I’d gone behind the “glass doors” where 90% of the items are? I hadn’t as I hadn’t seen any signs?? He mentioned that a lot of people seemed to miss the core display area through poor signage.

So feeling rather let down I asked at the ticket office if I could be re-admitted so that I could see the core display behind the “glass doors”? I didn’t think that this was an unreasonable request especially as there were no others queuing to go inside. Sadly the Supervisor, Karla, seemed totally unsympathetic & her best suggestion was to pay to enter again. I’ve since raised the matter with the museum who also seem happy with their “museum policy” & lack of flexibility & empathy.

Never mind I can only rate something upon what I saw so after a week of sightseeing in New York this museum was the only one that came up short & proved disappointing. The lesson here is if you’re visiting is to look behind the “glass doors” wherever they were! Apparently there is signage too but no maps because of Covid??

Maybe one day I’ll visit NY again & get to see the bulk of the “hidden” display. Your customer service team might want to make a note that a little more flexibility & empathy doesn’t go amiss either.
Written 27 November 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

goodthing727
Highbridge 21 contributions
An emotional poignant museum. We came as a family of 4 with two adult children.We had a timed ticket of 2pm entry. The museum is extremely busy as you would expect .We started with the video presentation about the capture of Bin Laden which was very interesting.
You move around the museum in a set way. There is a lot to see and read which takes time if you want to read everything and as it is so busy you do need to wait to be able to do this. The part showing the victims is poignant especially seeing every photo of each one lost. The last part of museum features a large part around the actual attacks. This part was very busy. The museum closes at 5.30 and we did feel rushed at end to see everything. We were there for 3.5 hours and would recommend at least 4-5 hours if you want to read everything and watch all the videos.
Written 25 August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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