They pick you up almost on the dot of the time they text you, so be early. Had an efficient driver. Plenty of toilet breaks once you get to the Salt Mines and also midway through the tour. It's very narrow and hard to hear, so I missed a lot of information. The tour guide was lovely and clearly very knowledgeable but sadly I didn't hear much of it as it was a very large group. On the way back I quickly popped to the loo and gift shop (10mins) and went to the van to find he was about to leave without me. So it did feel very rushed but I still think worth a visit.

We visited Auschwitz-Birkenau with Hello Cracow tours and it was very well managed, we were picked up from our hotel (we were a little bit out of the way so we paid £20 to be collected for 6 of us which is a bargain! We also paid £8.87 each for a packed lunch (as we knew it would be a long day but you could just take your own lunch/snacks) The dinner was a ham, cheese and salad wrap which was delicious a pack of biscuits, a chocolate wafer, a bottle of water, juice box, banana and apple as well as a pack of tissues!) The tour itself felt a little rushed because there was so many groups it would have been nice to take more time, having said that the headsets were a great way to hear what our tour guide was saying and she was very fluent in English, she speaks English way better than I do polish that is for sure! Obviously the day was tough, what these poor people had to deal with is harrowing and it really doses make you realise just how awful the whole situation was it is very much a must see! I would not go back as it is upsetting but I’m pleased I went and I would recommend everyone to experience it once

Would not hesitate to recommend Hello Cracow as tour organisers. Communication pre-tour was excellent, conducted via Whatsapp, meeting times were confirmed well in advance, additional services were offered but never pushy, our guide arrived on time and had excellent English. There are numerous tour operators offers similar packages bit I can only praise the service offered by this provider. They also arranged an airport transfer which was well priced, professional and equally well organised.

Excellent trip - our driver, Lucas, was great - on time, good company and had excellent English and knowledge and door to door service. The stop for cheese and vodka tasting was delicious . Tatra mountains - the view was amazing. Zakopane was filled with tourist souvenir stalls and shops, both at the top of the mountain and in the village more of the same. It was enjoyable but would have preferred less time there and more time at the thermal baths. The thermal spa was fantastic - so many to enjoy! Thanks for a great trip!

The tour was impressive. It took about 2.5 hours. The sculptures are incredible. However, by the time it was over, I was definitely ready to get out of the close quarters.

I travel with two elders. It’s a well organized tour. Everything is explained clearly. The tour guy tried to meet any needs from us. We had a wonderful trip and enjoy it a lot!! The scenery is amazing. Thermal bath in the end makes it a perfect ending for the trip. The pick-up and drop-off service from hotel make things much more convenient for elders, thou the traffic back in town makes them car sick a little. Wish we could have more time staying there. After all, it’s a day trip unfortunately :P Hopefully, we will get another chance to stay longer :) it’s highly recommend.

We went on this trip yesterday with Mathew as as trip guide for the day. He was excellent in providing clear information about the trip and very knowledgeable about the places we visited. The trip was great and the views are stunning from the town itself. The thermal baths are excellent. I would highly recommend this trip.

My family took the trip to the Salt Mines. A wonderful experience on a very hot day! It was the trek down the steps!! Thank you.

A very beautiful nature visiting, sport a lot an alot more in these safari Well,do try then you most know the proof of the pudding is in the eating '.Let us make is possible as soon!

I had seen a lot of people recommend this company online. Very easy to book and navigate website. Grzegorz was the driver for the trip to the Saltmines. He was on time at the address given. Really lovely person who knew lots about the city, and even had some great recommendations for dinner! I particularly like this company as they send you the make and registration number of the vehicle collecting you, the day before! I would definitely recommend this company to anyone visiting Krakow!

Excellent organization and very nice people. Totally recommendable if you plan some excursions in the area of Cracow.

This was an extremely informative tour. Our guide was fantastic, she had so much knowledge which she shared with us during the tour. Definitely worth doing.

2nd time to Auschwitz, it is a place you must visit if you come to Krakow, but not with this company. Their ‘guide’ only gets you to the entrance where you pickup an official guide. Our Cracow guide gave little information about how the day would be run, either before or during our time with her. It didn’t seem good service at all, between paying for pickup and not getting it, and all the lack of coordination. Suggest you buy tickets directly and take an Uber or train.

Superb company to organise the trip, friendly, fantastic communication, clean vehicles for transport and superb organisation.

Lots to see and do on this trip, guide was superb with her knowledge. She was also quite funny in the stories she told and was great to here how she is raising her child with the tradition of her husband etc