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MissTLoth wrote a review 8 Oct
Gold Coast, Australia12 contributions
I’ve been on 4 group snorkel tours to the Great Barrier Reef and you guys were by far the most outstanding. The energy, fun and friendliness from the crew played a huge role in what a fantastic day we had. The quality of the boat and also the customer service was the best I’ve
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Date of experience: October 2020
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Charleahgrace wrote a review 5 Oct
6 contributions
the experience was great. The buffet and free alcohol was great. The trip back was rough and some of my friends got sick, but I mean that's to be expected- its a boat. There was immense snorkelling time, but we also chose the scuba-diving option. They definitely could've
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Date of experience: August 2020
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Response from steph_kennelly, Manager at Great Barrier Reef Snorkeling and Diving Cruise from Cairns
Responded 2 weeks ago
Thanks for your review! We are glad to hear you had a great experience with us and enjoyed the lunch and bar facilities. Our scuba diving timing is standard with other tour operators. It is a fantastic experience, so we can appreciate that you never want it to end!
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Katie wrote a review 5 Oct
Brisbane, Australia3 contributions
10/10 tour, loved every minute of it. Friendly staff! Great food for lunch with good variety and cater to dietary needs. Comfortable boat, well spread out from other people, ability to move around within boat to different levels. Encourages good hygiene, hand sanitiser
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Response from steph_kennelly, Manager at Great Barrier Reef Snorkeling and Diving Cruise from Cairns
Responded 2 weeks ago
Thank you so much Katie! We hope to see you again.
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Patrick B wrote a review 3 Oct
Paihia, New Zealand6 contributions
Such an an amazing way to get out on the great barrier reef for the day. The team did such a good job with covid restrictions on board. And you don't have to worry about going hungry as the chef cooks up a storm (vegan options available if you are that guy). shout out to the
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Date of experience: October 2020
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Response from steph_kennelly, Manager at Great Barrier Reef Snorkeling and Diving Cruise from Cairns
Responded 2 weeks ago
Oh thank you so much Pat for choosing us to help celebrate your wedding anniversary!! Congratulations. Thank you very much for your kind words - we'll pass this onto the team. We look forward to seeing you again soon.
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Steph G wrote a review 3 Oct
Sydney, Australia13 contributions9 helpful votes
Overall we had a great day - it’s hard to have a bad day seeing such a beautiful thing as the Great Barrier Reef. The boat was nice, the staff were friendly, the food was better than expected and the dive locations were great. I think there is room for improvement from this
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Date of experience: October 2020
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Response from steph_kennelly, Manager at Great Barrier Reef Snorkeling and Diving Cruise from Cairns
Responded 2 weeks ago
Hi Stephg, thank you for taking the time to review and provide us with your feedback. We are very open to feedback and suggestions, however, there are a few things I would like to clarify in your review. We do not perform a welcome to country on our tour but we do incorporate education aspects into our day about the reef. We are an advanced eco-certified operator so we take this very seriously. We have one of the highest staff to passenger ratios as well as an onboard marine biologist, so our crew always on hand for any questions you may have about the Great Barrier Reef. We also have cards which detail more information about the types of fish you may spot during your visit and ongoing information scrolling on our TV screens throughout the day. We provide extensive briefing instructions for both our snorkelers and our divers which includes the best way to enter the water, especially with flippers. We have one of the largest back decks of any reef vessel in Cairns and have multiple staff positioned at the back of the boat to assist passengers into the water carefully and safely and to try and iterate the earlier instructions so that it is enjoyable for everyone. In future, please do not hesitate to reach out to any of our crew to ask any questions you like about the reef. They are more than happy to assist in any way and would love to chat with you about marine conservation. We hope to see you again so we get this opportunity. Kind regards, Stephanie
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