Thank you for your lovely and thorough review! 😊 We are so happy to hear you had a good time with us. We are sorry you didn't get to experience the Northern lights during the tour! Our guides do keep an eye on the Northern lights and would let the guests know if they appeared even if guests were inside in the gamme or lavvo. Perhaps they had seen that the probability of the lights wasn't that great that night. We will of course also take your feedback about the slow pace of events during the tour and see if we can improve the tour. Thank you for pointing this out. Hopefully you can return some day and have a full experience with the Northern lights as well 🙏

Dear guest, Thank you for your kind review, we are so glad to hear that you have got to befriend our reindeers! They are definitely very playful and love getting some treats from our guests :) So sorry that you didn't get to experience sledding due to no snow - but we hope you will visit us again and enjoy the sled the next time!

Sorry to hear that you feel this was not a good experience. As you mentioned we mostly get excellent reviews so most of the time we do get it right but in your case it appears we did not manage to meet your expectations. Your comments are quite simmilar to our only other negative review this season so i guess you were maybe together or at least at the same evening with us. As mentioned in the other review the reindeers go as fast or as slow as they feel. We do of course always have a guide with the sleigh ride and this is for your safety. The food we serve is traditional sami stew called bidus. This is served at all Sami weddings and celebrations. We cook it over the open fire so the smoky flavours combine with the reindeer meat and vegetables. This is the Sami national dish and it is important that we share this with you. We are not sure what shepherds pie is but we are glad you did enjoy it. The sami culture normally lasts around 45 minutes but if you felt this was too short then we take this comment on board but we also have to find the balance between the reindeer feeding, sled ride activity and the culture. Depending of the day or evening you visit the number of sami reinder herders varies. I hope you understand that not all the sami reindeer herders can be there every day and evening. If there had been northern lights we would stop the activities and focus on them. On the night you joined us unfortunately there was no northern lights so that is why it was not included in the program. We do take your points very seriously and we will continue to do all we can to make sure all guests have a 5 star experience. We would also like to offer you a full refund. Our intention is that guests leave with a memorable experience and a better understanding of sami culture. Please send me an email at info@tromsoarcticreindeer.com and we will give you a full refund

Dear guest, We are very grateful for your amazing review! It's great to hear that you felt welcomed at our camp, had an insightful Sami storytelling with a delicious meal and, of course, got to spend some time with the reindeers. We would be happy to welcome you again at our camp - welcome!

Thank you so much for your kind review! We are happy to know that you felt warmly welcome from the moment the tour started. Also it is great to hear that you enjoyed our Sami storytelling and the meal, we really appreciate it. We hope you will visit Tromso again, and we will warmly welcome you!

Thank you for taking your time to write a review for us. It was a pleasure having you in our camp. You are lucky to have seen the Northern Lights! We are very sorry to hear that there was not enough of vegetarian option for all of the customers, we will take a note of that and improve our services, so that every customer is satisfied. Hope to see you again at the camp!

Dear Emma, Thank YOU so, so much for choosing us - it was a pleasure to have you with us in Tromsø! We are super happy to hear about your fantastic time at our camp, with the Sami storytelling experience, 3-course meal, sledding, and, of course, meeting the reindeers. Welcome back - we look forward to seeing you again! 🦌

Thank you for your review. We are glad to hear that you have enjoyed our Sami storytelling and reindeer feeding! We apologize that you had to wait for your sledding. But there is plenty of activities to do before the sledding experience - for example throwing a lasso, enjoying cookies and warm drinks by the fire in lavvo (traditional Sami tent), or having a chat with our Sami guides. It is amazing that you got to see the Northern Lights! You were very lucky to catch it. Thank you for your comments, we will use it for our further improvement to have the best customer experience. Hope to warmly welcome you in Tromso again!

Thanks for your review. The dinner is mainly a traditional Sami reindeer stew. This is what the sami eat at all major celebrations, especialy weddings and is reindeer meat, vegetables in a brown sauce cooked over the open fire to let the smoky flavors come in. As for the northern lights it appears on the night you joined us they did not show. If they had of been out our guides would have made sure you saw them. We try not to focus on the lights but instead on the reindeer and sami culture but all our team are constantly keeping an eye out when you are eating dinner or listening to stories round the fire and of course we will interupt the program if the northern lights appear. We are definitely not a tourism money maker and we are sorry you felt this way. Please get in contact with us at info@tromsoarcticreindeer.com and we would like the opportunity to make this up to you.