The staff was very rude and highly unaccomodating. There are many companies in rovaniemi where the guides are extremely friendly and helpful . We were actually getting scared to go as they were extremely rude . Please this tour is an available with many tour operators with much better guides !

I cancelled with plenty of time due to lack of snow , still charged and a huge battle to get my money back . Would not use this company again ,would not recommend. Avoid !!

Disgusting organization! First we just sat and waited for 50 minutes in the bus for something incomprehensible. Then we arrived at the place, it was very cold. A minute of skating (by the way, there are no questions about the skating, but this is not your merit, but the merit of the farm) and then we just waited for 2 hours!!! So that they would bring us not to the center, from where we were picked up, but to the village of Santa Claus! Where you have to wait 1 hour for another bus! I do not recommend! Disgusting organization. We do not want to wait another hour, we want to go home, we are frozen. Why can't you take us to the center right away? We spent the whole day on the trip, instead of 3 hours

A truly incredible experience to drive snowmobiles through the snowy forest. The scenery was amazing. The guided was great at going at a nice pace so it was fast enough but not too fast. Guide was also great at keeping the group together. It was a small group (4 snowmobiles total) which I appreciated. The only reason I didn’t give 5 stars is that the area where you get the rental clothing is very crowded and a bit compact. Also, we had a rental car so would have loved to meet directly on site, but instead we had to meet at Santa Claus Village and then take a shuttle to a different location for the warm clothes. Would have loved to just meet at the second location. The young kids are pulled in a sled behind the guide and their sled is not covered (some companies do do have it covered). Pro of it being covered is the kids will be warmer. Con of it being covered is that they wouldn’t see as much. Would highly recommend!

We decided to book the family safari experience and really glad we did, we had an amazing time. 2 adults, 3 young children aged 8, 6 and 2. After a short drive in the mini bus we arrived at the office where we were kitted out with everything we needed for our comfort and safety, the staff were all really friendly and helpful. The children are seated on a sled which is pulled by a member of staff driving a snowmobile and they are provided with warm blankets. The adults drive our own snowmobile or can sit in the sled with the children. After, we drove back the Santa Claus village on the minibus, here the children had a go driving small snowmobiles around a magically lit track, which they loved! Great little track and 10 minutes was plenty of time for our kids. Would definitely recommend and do it again.

I was extremely disappointed with this activity, it was totally disorganised from start to finish. The website says this will last approximately 1.5hours but our experience took around 3.5hours, which was a disgrace. We had two small children with us and we purposely picked an activity which would not take more than a couple of hours. We spent most of this time waiting. The male staff at your facility were very rude, one man was shouting at a colleague in front of everyone and pushed passed my daughter almost knocking her off her feet at one point - she is only 5. There was one group trying to leave, one group coming back, everyone pushing past everyone else, no one knew what to do, where to go, it was chaos. I have never experienced such a shambles. We paid good money to do this trip and left totally tired out and disappointed. There was a total disregard for customer service and I feel all you are interested in was getting as much people and money in as possible with no effort with the customers.

The team at snowmobile safari were very welcoming and professional. The snowmobiles are easy to operate even if you have never riden one before. Thanks for a great experience.

What an absolutely magnificent day!!! We booked the ice fishing and snowmobile combo, unfortunately it was affected by the weather as the lake was not frozen enough for us to take the snowmobile on but that didn’t stop us having the most amazing day!!!! Our tour guide, Jack was an exceptional host for the day! He was welcoming, engaging and humorous! Particularly with our 8 year old son. We drove out to the lake and were given instruction and assistance for our fishing. Jack was so attentive and spent time with our family to personalise our experience…. Our son was captivated by him and his knowledge and loved being shown how to handle his fish, meanwhile our 6 year old daughter was kept entertained with a shared love of Taylor Swift and warm fires!!! We shared lunch by the fire, cooking our catches before heading to the forest for our snow mobile experience! It wasn’t the experience we anticipated - it was better!!! We had longer on the snowmobiles, we felt safe and had lots of fun! Our 6 year old daughter was so comfortable in the in the back of the sled that she fell asleep for a little while before waking up in the middle of the forest to the most beautiful scenery!! This trip was the highlight of our time in Rovaniemi, made all the more memorable by our guide, Jack! We cannot thank him enough. We can’t wait to come back and do it all again!!!!!

Arrived at the village, and unable to gain entry to the snowman world and asking for payment. Unable to gain entry to see santa as only available slot was 15.30 and pick up was 15.00hrs. Spent the first couple of hours stressed and trying to sort and contact the guide. My daughter was in tears.

Do not recommend this tour as the company takes you on a large bus to 2 spots which are just 15min from the city center ...not in a secluded area. There are no guides ... just ushers who accompany the bus... The first stop was near some lake where you wait for 20min and then they hurry to the bus to take you to the raindeer and husky farm which is all lit up ... they light a fire, give you marshmellows .. wait another 20mins and then we are off. Recommend you pick a small group provite tour, where the guides explain stuff and they are interested and make an effort for people to see the northern lights. Also a better way to see and experience the northern lights is to book on the glass igloos ... thats where we saw the lights

The company missold the trip ... it was just transport and zoo ticket. Guided tour with a professional was communicated in the marketing brochure but the so called 'guides' were just there to count the number of passengers. when asked they mentioned they were not zooologists and to just read the signage. Very disappointing experience.

Brilliant trip amazing scenery and a break in the middle for a chance to take photos,all the staff were amazing and accommodating.

I would not let my children do the Elf Hat Academy experience again. You come from far away, you participate once in your life and that time and the choice of an activity that will become a brick of memory have enormous value. 30 minutes in reality were maybe 20 in which you eat a cookie and a hat is given in the general acting. Half arrived at the meeting point late (lots of people not expected, we understand but they also finished earlier), everyone smiley and nice of course but I just want to be honest and not worth the money I would say. In short, a disappointing experience, for a family that loves Christmas, the spirit and magic of the Christmas season and who had already come 15 years ago, without children and dreamed this experience. Review with the aim of saving the season for you, which I hope will help the quality of the service. we will come back for sure because after all we loved Finland, its people and the way you rules it!

We paid 40e per peson for literally 20mins of simple cookie decorations in complete silence (luckily the radio was on all the time). The elf maybe said 5 sentences in total while glancing at the script at the begining and taught us 5 words in finnish (that we already knew, my kids are Finnish). There was no dancing, no singing at all. At the end of the cookie decoration she gave us simple elf hats and blank diplomas, so we can write our names and take them home... Definitely do not recommend.

This was a fun activity for everyone. The guides were helpful and informative. It would have been nice to have a bit more time, but it was worthwhile to experience.