I am writing to express my dissatisfaction with the complete disorganization of the tour. Two days before the tour, I was informed of an arbitrary schedule change, only for it to be reverted to the original time later. This should have been an early indication of the lack of coordination. Upon arriving at the meeting point, the area was overcrowded and chaotic, making it impossible to navigate or find assistance. There was no staff available to provide clear guidance, let alone respond kindly to inquiries. Eventually, a young man rushed us to a small 5x5 meter cabin packed with 20 people attempting to change in an incredibly cramped space. The so-called “guide” neither offered assistance nor explained what was going to happen. We were left to fend for ourselves, moving between the facilities and the water without any support. My mother was given a wetsuit that was already wet, which soaked her socks and thermal clothing before the activity even began. When she requested a different suit, the overcrowding made the situation unbearable, triggering claustrophobia and preventing her from completing the experience. The lack of organization was evident in every aspect: overbooked groups, poorly trained staff, and a complete absence of customer service. The facilities were inadequate, with just one restroom for an excessive number of people. The area where we were supposed to float was overcrowded, causing constant collisions with others. Back in the “dressing room,” there was no one available to assist with removing the wetsuit. Later, we were offered a small cup of hot sugary juice in another overcrowded space, where it was impossible to even sit down. The entire experience was unpleasant due to the poor equipment, excessive number of participants, and lack of service. I would neither recommend your tours nor book with your company again. In contrast, we recently participated in several tours with Arctic Circle, which provided a vastly superior experience. Their staff prioritizes customer care, uses high-quality equipment, offers spacious facilities, and handles everything professionally. I hope this reaches your customer service team. This was a complete organizational disaster, and we were deeply dissatisfied with every aspect of the tour

It was a great experience and our guide Nicky was amazing! She was informative, service-minded and we felt so safe with her. The huskies and reeindeers wete greatbut our favourite was the snowmobile tour. 10/10 from us!🌟

Amazing!! Great snowmobile tour. All equipment supplied, clear instructions and well catered for all skill levels. The track was nice and close to Rovamami so the commute time only 15 minutes or so. Great day out!

We booked 2 tours with this provider: 1 booked with Manawa (Northern light esperience), and 1 booked directly on-site (snowmobile tour). The Northern light experience takes place within a big group (full bus), and the location is only 15 minutes' drive from Rovaniemi: once you arrive there, you don't change location, you sit there, make a barbecue and (fingers crossed!) you can see the Northern lights. Then, we booked on-site a snowmobile tour, wich was overall nice; however, we are very disappointed by the last-second change in the starting time that was communicated to us by Whatsapp only 4.5 hours after we booked the tour directly at their office! Around 17:00, we booked the tour for the day after at 10:00 am; then, around 21:30, they called us to say that - due to a mistake ok their side - the tour was moved at 8:30 am. We asked for an explanation, we wanted to get our money back since we were not happy with the new starting time, but they refused to give our money back. We are sorry but this last second change due to their mistake - without giving us any explanation - was UNACCEPTABLE!

It was great, stay lapland are a group of young and friendly people with really good attitude. It was super cold so bring warm clothes

The peak season bus loads of day visitors daily filled all attractions by 11am and left us as with limited options to enjoy the attractions. We were house guests of the Santa Claus igloos and as paying house guests you would expect any kind of “insider passes” or “guest priority bookings”. Basically if you didn’t book the day before you didn’t get on any rides. Santa experience is rushed and commercialised, he said “hello” then “I hope you enjoy your stay in Finland” to every guest we paid $55EURO for 3 digital downloads. Also if you are planning a trip, you should pre-book your rides and events, and make sure you budget for $50 EURO each for long queues and short rides. Basically allow $500 euro for a full day to experience all attractions. Then there is the 15-20 gift shops you would do well if you are able to avoid. The least memorable was the “information” stand were the girls were there to sell “Arctic circle certificates” and basically couldn’t help me when I asked which food venues had kids menus, they tried to upsell me to the “ice world experience as it has a bar”. 🤷‍♂️ anyway if you are after a pretty old and tacky amusement park basing its revenue of Santa himself… you found it.

I recently participated in the "Bus Tour with Hunting Northern Lights" in Rovaniemi, and it was an unforgettable experience. The tour was exceptionally well-organized; our guides, Irene and Pierre, selected optimal locations for viewing the aurora borealis, ensuring we had the best chance to witness this natural wonder. After the viewing, they took us to a warm, comfortable setting where they provided insightful information about the aurora borealis, enhancing our understanding and appreciation. Their assistance with photography was invaluable, helping us capture stunning images of the lights. I highly recommend this tour to anyone seeking a comprehensive and enjoyable northern lights experience. Ioana

It’s terrible. Don’t fall for it. DO NOT do both things below : book through Nordic and go for this scamming activity. This was what happened: 1. It was not magical as it described on the website. We were being brought to a “husky farm” after about 40min coach ride. There wasn’t a proper toilet for guests to use before or after the husky ride. 2. There was no proper briefing to tell you what to expect during the ride. No talking to you about the life of the huskies. Most of the dogs don’t look like husky at all. They looked really like mongrels. 3. We were hurried to the sled after some hot berry juice in the tipi. 4. The dogs ran for about 4km to 5km to “chase” the northern lights. Which there were nothing to see although the sky were clear. The guide driving the sled did not stop at any point at all to allow us to see if there are activities in the sky. 5. After the ride, came down from the sled and we were asked to return to the coach. 6. At this point, the co-guide told us that they will bring us to try to catch aurora at a nearby forest area. 7. The bus wanted to turn into the forest area (there were many other tour buses already there), but Massi, the main guide stopped the driver and told him that Nordic office instructed him to return to the office. 8. We then asked Massi why. He gave a few crappy reasons. He said A) We already caught the aurora earlier during the husky ride, so there wasn’t a need to continue the chase. B) the tour we booked is only for 5km distance which already covered by the husky. This was rubbish. C) We paid lower price package. Again it’s rubbish because we paid 189 Euros! Guys, if you are reading this. Please do not fall for the description. We had done top notch Husky ride experience in another city in Finland. This offered by Nordic was the worst experience we had in Finland. Nordic offered us some refunds but offered zero explanation on why they screwed up our tour experience.

We had an amazing experience with Nordic Unique Travels, booked through GetYourGuide.com! The tour included an exciting 1h snowmobile safari, a charming 5-10 minute husky sled ride, and a peaceful reindeer sled experience. A huge thank you to Jonas and Camille, who were absolutely wonderful! They were super friendly, always smiling, and made sure everything was perfect. If you’re planning a trip to Lapland, I highly recommend this agency with no hesitation. It was a magical day, and we couldn’t have asked for better guides!

Tour: Northern Lights Snowmobile Hunt - I enjoyed this tour and recommend it! It was a little chaotic when everyone was getting their overalls, but this is common when there’s such a large group. The tour was still very organized and the guides were very knowledgeable. Upon arrival at the start point, the guides explained us how to safely operate the snowmobile. After we ride for a while, we stopped to set up the fire, grill some sausages, and search for the northern lights. It was like -19°C outside! Some people decided to leave earlier and unfortunately, missed the northern lights. Weather wasn’t in our favor, but at least we were able to see them. With this being said, be prepared to spend multiple hours outside and layer-up. The overalls are good but you still need to wear all other layers, to include a down jacket if it’s very cold. For the return, those that wanted to go ‘faster’ were grouped together, which was very cool. Overall, I liked that we were never rushed, enabled to soak-in our surroundings, and enjoy the experience. Thanks!

As far as our snowmobile tour for chasing auroras is concerned : First of all and most importantly: this is definitely NOT a northern lights chasing tour. We were just following a snowmobile path next to santa claus village which is definitely not a good place to see the aurora because of all the light pollution and the village’s headlights in the sky. This is definitely a false title to lure more customers into this tour and none of the guides even tried to explain how the aurora works or how we would be able to see the northern lights, so it was definitely a scam. Second of all, the tour got so delayed, we were 2,5 hours out of schedule. When we were changing into our overalls, which almost every company there provides in order to keep you even warmer, they said we were obligated to take off OUR OWN fleece jackets that we were wearing underneath our coats to keep us extra warm and if we didn’t take them off we would have to pay a 15€ fee. To wear OWR OWN fleece layers underneath. Of course we were very cold since it was already dark outside and we were on the snowmobiles. No other company we trusted ever did anything like that. Overall all the guides were very unorganized, we were in a tour with NEARLY 100 people and everything was a total chaos. To top it all off, this was supposed to be an “photography session tour” and they were asking all 100 of us to leave our emails for them to send the pictures to us. Of course, we never received any pictures. We were so sad we lost so much money on this horrible tour, please don't waste your money on them and choose other smaller companies which provide a much much better experience and comfort!

We participated in the Northern Lights Photography tour, and it was definitely a worthwhile experience. We were captivated by the breathtaking night sky in Lapland, filled with numerous stars. We also enjoyed the Lappish barbecue so much. We caught a glimpse of the delicate northern lights, and our photographer, Milka, was incredibly patient in assisting each of us with our photos. We took four pictures, and they were quickly shared online just a few days after the tour.

It was worth having this tour, they were so well organised, helpful, kind. It’s worth every penny spent, travelled with a family and a kid with them was comfortable. The tour was really good, the tour guides and others, the photographer all were super nice and helpful.

Cancelled my Rovaniemi snowmobile and fishing booking 19 hours before despite accepting it many days in advance, telling us all of a sudden they were fully booked! We flew all the way from the UK, just for 3 nights for my daughter's birthday and it supposed to be a highlight of the trip - ruined experience and one disappointed little girl. Every other similar experience was already fully booked so we ended up with nothing. AVOID!

To start with, our departure was rather messy as the bus was late, and seemingly it took some time for the organizers to decide what to do in terms of merging two different activity groups. Once arrived to the spot with sleighs, it took again ages for the staff to decide how to organise themselves. One was new and needed to be briefed, another had forgotten his keys. While young guides may be very competent when professional, NUT staff were more like a bunch of young adults having found an easy come easy go job which they did not take that seriously. The WORST was that the excursion did not correspond at all to what had been promised: * We were supposed to go to a "magic frozen lake" far away from the residential areas and their light pollution -> in reality the spot we were taken to was indeed very close to the motorway and the airport...? * The ad said that after arriving, the tour guide would tell us stories and tales of the Northern lights. -> Well, this is total BS as no one told us anything at all. * Officially, we were supposed to be waiting for the Northern lights appear while warming up ourselves with hot blueberry juice and gingerbread, listening to stories once more -> In reality, we did definitely not wait for more than 10 minutes in the spot we had been taken to. No juice was offered to us there in order to be able to wait, as promised, but only at the snowmobile parking once back, and stories and tales were again shining with their absence. Me and my two sons - young adults about the same age than the staff - were super disappointed with the tour. Given it's high cost, this was a total rip off, there is no other way to put it. Use NUTs, you'll get NUTS!!!