Terrible security awful service and not very helpful having to go though security twice rushing though departures not getting a chance to go to duty free

They never showed up. Called the company-said they had no record of the reservation. Gave the reservation number, confirmation number, etc. Still said no record of reservation. Had to take 2 taxis because we are a family of 6. Going to have to go through Pay Pal to get a refund.

Hotel Jardines de Nivaria, Costa Adeje, Tenerife. A Fabulous 5 star Hotel, excellent staff, very comfortable Junior Suite, our second time here, will definitely go again. J & J Fox, England

We found the overall impression of this airport to be dirty and untidy and the queue for passport control was ridiculous

Limited food options and very over priced. Movement through the Airport & security fairly smooth. Disappointing that catering was so poor and seemingly unprepared.

We booked for transport to airport. Driver didn’t turn up. Apparently he couldn’t find our house even thought we have taxis regularly who have no problem . No phone call from driver even though he had our phone number. Customer service absolute rubbish.

I booked a private transfer for 2 adults and 1 infant (we brought our own Maxi Cosi). After arriving we couldnt find the person supposed to wait for us with a sign,once we found the booth we were directed to the vehicle (it was in a vary bad condition),unfortunately all the seat belts were broken down so we couldnt travel safe with an infant. We were basically told if we don't want to travel we could still take a taxi. I tried to speak the manager and demand a safe transportation as per agreement and already paid service,we were literally told to f*** off. We ended up taking a taxi. Never in my life have I witnessed such rudeness and bad service, I advice and highly recommend not to ever use their service!

A near disaster only just avoided! I am in a wheelchair and my wife went to the help desk and got staff to take me in, very prompt and efficient. We were then taken to Gate38C and left with a promise to return in 45 ins Wrong. 2 and a half hours later we had to ring TUI UK help line to get us out and every other flight had left, all late, some by 3 hours and at last we were shown as A2, All the passing cleaners shrugged their shoulders , and moved on. All the water sales cabinets (3) were broken and after another 20 mins wait one man arrived to push two wheelchairs the whole length of the air port, just in time for take off, But we then discover the flight was 45 mins late, as there was only one bus available to get from gate to plane. TUI SAVE THE DAY with free water and sandwiches when we boarded!.

Tenerife South Airport Check in and security are upstairs with flying information and duty free shops. Downstairs are cafes, restaurants and bar. All very clean. A very smooth and easy experience, probably because Tenerife South Airport Check in and security are upstairs with flying information and duty free shops. Downstairs are cafes, restaurants and bar. All very clean. A very smooth and easy experience, probably because it wasn’t too busy, mid morning. wasn’t too busy, mid morning.

I asked the person in the money exchange if she knew where you get the best WiFi connection in the airport. She looked up from her phone and in an extremely rude voice said. This is not Airport information. At the time she had no customers and could have been even slightly civil to an old guy probably asking a stupid question. Some people are not suited to work with other human beings. She is one of these or maybe her mobile phone was just too interesting. After she had given me short shift she sat for the next 2 hours with about 3 customers. The wrong person working in the wrong place can really put a business out of business.