Tours and Tickets
House of Waterford Crystal Guided Factory Tour
4.5

House of Waterford Crystal Guided Factory Tour

By House Of Waterford Crystal
Recommended by 92% of travellers
92% of reviewers gave this product a bubble rating of 4 or higher.
About
from
€17.50
per adult
Lowest price guaranteeReserve now & pay laterFree cancellation

Ages 0-95, max of 10 per group
Duration: 1h
Start time: Check availability
Mobile ticket
Live guide: English
More


  • Guided Factory Tour
  • Opulent Retail Store
  • Cafe
  • Entry/Admission - House Of Waterford Crystal
What's not included
  • Parking


Start:
  • House of Waterford, 28 The Mall, Waterford, Ireland
End:This activity ends back at the meeting point.

    • Wheelchair accessible
    • Pushchair accessible
    • Service animals allowed
    • Near public transportation
    • Transportation is wheelchair accessible
    • Surfaces are wheelchair accessible
    If you have questions about accessibility, we’d be happy to help. Just call the number below and reference the product code: 29887P1

    • Confirmation will be received at time of booking
    • Children must be accompanied by an adult
    • Parking is available at the rear of the House of Waterford Crystal, in Bolten Street Public Car park: Cost is €1 per hour
    • Most travellers can participate
    • This tour/activity will have a maximum of 10 travellers

    • For a full refund, cancel at least 24 hours in advance of the start date of the experience.

    How much is House of Waterford Crystal Guided Factory Tour?
    House of Waterford Crystal Guided Factory Tour price starts from €17.55. Discover and book House of Waterford Crystal Guided Factory Tour on Tripadvisor
    What is the House of Waterford Crystal Guided Factory Tour cancellation policy?
    House of Waterford Crystal Guided Factory Tour cancellation policy: For a full refund, cancel at least 24 hours in advance of the start date of the experience. Discover and book House of Waterford Crystal Guided Factory Tour on Tripadvisor
    Which company provides House of Waterford Crystal Guided Factory Tour?
    House of Waterford Crystal Guided Factory Tour is hosted by House Of Waterford Crystal. Read reviews, discover additonal experiences or contact House Of Waterford Crystal on Tripadvisor. Discover and book House of Waterford Crystal Guided Factory Tour on Tripadvisor
    How much time do I need for House of Waterford Crystal Guided Factory Tour?
    On average, this experience will take approximately 1h. Discover and book House of Waterford Crystal Guided Factory Tour on Tripadvisor

    If you have questions about this tour or need help making your booking, we’d be happy to help. Just call the number below and reference the product code: 29887P1

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    Itinerary
    • You'll start at
      House of Waterford
      28 The Mall, Waterford, Ireland
      See address & details
    • 1
      House Of Waterford Crystal
      Stop: 60 minutes - Admission included
      At the House of Waterford Crystal, there is a  manufacturing plant, and brand experience in Waterford, where we produce crystal and give visitors an opportunity to visit the factory and see how we make our beautiful products. On the tour, guests visit the mould room where they witness mould making – a technique that has remained unchanged throughout the centuries, as the Master Blowers shape the molten crystal flawlessly with the use of wooden moulds and hand tools. The next part of the tour is truly magical, as visitors enter the blowing department where they see glowing balls of crystal transformed into majestic shapes as they are put through the 1300-degree furnace. The Waterford Crystal pieces are then hand marked for precision and accuracy, and they are then cut, sculpted and engraved.  While getting this behind the scenes sneak peak of this highly skilled method of crystal manufacturing, visitors also see the high standards that the House of Waterford Crystal has for each and every piece that leaves the factory. The crystal is inspected at each stage of production, so each piece no matter how small goes through six inspections, and if it fails to reach the Waterford Crystal standards at any stage it is smashed and returned to the furnace to be re-melted so that the piece can be started again. The tour is fully guided and takes approx 50 minutes to complete. On completion of the tour, visitors can experience over 12,000 sq ft of crystal heaven in the largest retail and showcase of Waterford Crystal in the world. The retail store represents everything that is made in crystal, including a showcase on golf and sport, which is a major part of the international business at the House of Waterford Crystal. The main feature in the retail store is a centre dining table, with twelve Waterford Crystal Chandeliers on display. The lifestyle displays communicate the various brand stories including the Jo Sampson Collection, John Rocha, Jeff Letham and the core Waterford Crystal patterns. The product range includes Waterford Crystal, House of Waterford Crystal, John Rocha, Jasper Conran, Jo Sampson, Archive Stemware, Marquis, Lighting, Holiday Heirlooms and the new Waterford Crystal Jewellery Collection. Waterford Crystal continues to provide some of the most prestigious trophies to the world’s great sporting events made at the facility, and some of these trophies are on display in the retail store. The Crystal café is open seven days a week, a daytime cafe, the Crystal Café is all about great food using nothing but the best locally sourced seasonal produce supporting as many Irish suppliers as possible along the way. The menu  offers café-style dining, incorporating scrumptious salads, soups, wraps, ciabatta’s and other healthy options, with fresh baking daily.
      Read more
    • You'll return to the starting point
    About the operator
    Don’t take it from us – here’s what people have to say about this operator:
    • RHtravels
      0 contributions
      5.0 of 5 bubbles
      The best of the best
      We wanted to visit the showroom since we were nearby, but didn't have time for a tour. We have several pieces at home already and were looking to add to our collection. My son always makes fun of me because I guess I say "It's a Waterford" whenever someone asks me about my treasures in the china cabinet. The showroom was amazing and we fell in love with a gorgeous Starry Night vase. The manager was kind enough to give us a glimpse of the artisan cutters in the production area and some of their recent works. We ultimately decided on getting something for everyone and purchased whiskey glasses, a bowl, and a tray and we shipped everything home. Everyone we spoke with in the showroom was friendly and helpful and they treat you like this is their family business. If you have never seen the skill and artistry that goes into creating such beautiful crystal, then make time for the tour, but definitely make a stop and get a real souvenir of Ireland that you will treasure forever.
      Written 30 April 2024
    • timmK5646XC
      0 contributions
      5.0 of 5 bubbles
      Waterford Crystal
      I was staying in Waterford for a couple of days with family and we decided we’d pay a visit to Waterford Crystal and we really enjoyed it. The place was clean. The staff were lovely and very friendly because we wanted Christmas decorations and utensils and we were unsure which one’s to buy. All the prices were displayed clearly. It’s easy to find. The only thing we didn’t do was the factory tour which we would’ve loved to have done if we had the time. Hope to be back soon.
      Written 29 February 2024
    • PaulT913
      0 contributions
      5.0 of 5 bubbles
      Lovely glass
      You get to see the items being made and someone tells you how it is done. Very interesting place to see. Well worth going there.
      Written 11 January 2024
    • sae
      0 contributions
      5.0 of 5 bubbles
      Start to finish tour.
      Great tour showing molds to firing to cutting. Takes about 90 minutes with a very knowledgeable guide. Can video and take pictures. Within 5 to 10 feet of artisans as they work. Some cuttings are done by machine robots. Worth it.
      Written 14 October 2023
    • 729triciak
      0 contributions
      3.0 of 5 bubbles
      Crystal
      Beautiful crystal but to expensive and was able to find a small glass blower up the street who was amazing
      Written 5 August 2023
    • Andydjp
      0 contributions
      5.0 of 5 bubbles
      Stunning displays
      We didn't do a tour but just visiting the show room was still worthwhile. Some of the displays are simply stunning and we found ourselves walking around a few times to view everything on display. There is seating available and plenty of room to move around. We also used the café which was very good and well priced. Worth a visit.
      Written 18 July 2023
    • longhikes21
      0 contributions
      5.0 of 5 bubbles
      Museumesque: Beautiful & Unique
      A most enjoyable visit as highlighted by the service of Laoise as she helped us with our purchase. We look forward to additional Customer Service regarding the purchase of four Champagne glasses.
      Written 24 November 2022
    • angelag295
      0 contributions
      5.0 of 5 bubbles
      Absolute awe
      We did not make it in time to do the tour and visited the gift shop only. We were in awe at the absolute beauty. Items were priced reasonable and we of course did not leave empty handed.
      Written 10 October 2022
    • mparker
      0 contributions
      5.0 of 5 bubbles
      Beautiful Waterford Crystal
      Lovely visit to House of Waterford Crystal. Gorgeous pieces displayed. If you are traveling through Waterford, we recommend <Lu check out this place.
      Written 7 August 2022
    • Lawonridge
      0 contributions
      5.0 of 5 bubbles
      Facinating Up-Close Factory Tour
      We have been on many factory tours, and the one at the Waterford crystal factory was by far the best experience. Throughout the tour we were literally 1-3 feet from the workmen. The guide provides explanation of each of the steps of the process, starting with pouring the molten glass into molds, cleaning and marking the glass and etching the design. You leave with a full appreciation of the art. The tour ends of course in the beautiful gift shop, however, there was never any pressure to buy.
      Written 8 June 2022
    • RBoyleJr
      0 contributions
      5.0 of 5 bubbles
      Highly Recommend
      We arrived at Waterford Crystal and the wait for the next available tour was about 2 hours. We didn't make the tour and that's one of my biggest regrets from our 2 week Ireland Vacation. I recommend you book your tour time in advance. We did walk through the showroom and it alone was amazing. The beautiful pieces they had on display and for sale. We bought several pieces and they offered us $30 flat rate shipping to the US with a breakage replacement guarantee, so we didn't have to worry about carrying it with us. Along with the beautiful countryside and amazing rich culture and history, this was one of my favorite stops.
      Written 12 May 2022
    • C1988XMdavidk
      0 contributions
      1.0 of 5 bubbles
      Rubbish Service
      Just been cancelled after 2 change of date. Tour and Afternoon tea. Apparently VIP more important than regular people. I now have 4 Waterford champagne flutes in Melbourne , Australia up for sale (individually boxed ) I will never ever use them ever again in disgust. If not sold they will be destroyed. David Kan
      Written 22 March 2022
    • 030267
      0 contributions
      5.0 of 5 bubbles
      Fantastic Customer Service
      The staff here are amazing so friendly and helpful and helped us greatly with our shopping, it was like having a personal shopper 😀
      Written 7 October 2021
    • Andy T
      0 contributions
      5.0 of 5 bubbles
      Very interesting and well managed
      This was a free tour of the factory showing all the stages of the production of the fabulous glass available in their shop. It was well explained with due regard for the Covid requirements and provide a real insight into what makes Waterford Crystal so well known.
      Written 31 August 2021
    • CeallachDoesAThing
      0 contributions
      5.0 of 5 bubbles
      Great cafe and shop visit!
      Even with tours not operating the shop is a gorgeous place to look around and the cafe is great! The staff were so kind and welcoming. Great selection of lunch and dessert options. Cannot recommend them enough.
      Written 23 July 2021
    See all 3 reviews
    These reviews are the subjective opinions of Tripadvisor members and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Most Recent: Reviews ordered by most recent publish date in descending order.

    Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as waiting time, length of visit, general tips, and location information.

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    4.5
    4.5 of 5 bubbles1,960 reviews
    Excellent
    1,379
    Very good
    442
    Average
    106
    Poor
    18
    Terrible
    15

    Elizabeth C
    10 contributions
    5.0 of 5 bubbles
    Mar 2020
    I don't love waterford crystal all that much, but this was an incredible factory experience. Tickets were a little pricey, we should have booked ahead online to save a little. The workers and our tour guide were very welcoming and we saw everything from glassblowing to sculpting and polishing, it was very interesting. Not the best for children, but we made it work on a rainy day, and once we were into the factory(and not listening to tour guide or video), the kids were more interested.
    Written 22 March 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Camper662498, We are delighted that you and your family took the time to visit us and take a tour through our factory. As you discovered yourself you don’t need to be a crystal fan to appreciate the ancient crafts of blowing, cutting, sculpting and engraving. Watching the craftsmen work at such close proximity is a great experience. We hope that you will return to visit us again in the future. Many thanks, The House of Waterford Crystal Team
    Written 15 October 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Niamh
    Dublin, Ireland63 contributions
    5.0 of 5 bubbles
    My boyfriend and I took a visit to the Waterford Crystal store and factory while we were down in Waterford. It was absolutely sensational to see all of the work that goes on behind the scenes of Waterford Crystal and to see how much thought, preparation, work and design goes into all of the glass making! We were walked through the factory by a lovely gentleman named Sean who had so much knowledge and insight on the factory and the history of Waterford Crystal. Definitely a must see if you take a trip down to Waterford!
    Written 12 March 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi orniamh, Our team were delighted that you labelled your visit with us as an "Incredible Guided tour". Sean is a great guide very kind and full of knowledge about Waterford Crystal. It is a lovely experience getting so close to the craftsmen as they work, watching them create pieces using crafts that have taken them many years to master. Thank you for the lovely review and we hope you will visit again in the future. Kind Regards The House of Waterford Crystal Team
    Written 15 October 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    bmnish1990
    32 contributions
    4.0 of 5 bubbles
    Okay, the craftsmen were incredibly talented, the craftsmanship excellent and the tour guiding staff were knowledgeable, approachable and accessible (especially Sean). There is something amazing about watching someone at the top of their game in a speciality you wish you had. Our only rub with this experience is that it’s a tour about mass produced and large items. The showroom has items that are simply out of an average joe’s price range which is an awful feeling (prices start at €40-60 and climb to €20k). Also, having grown up around the Corning Glass Works Museum (and half my family working in it), I had expected a “seconds” area. While I understand that all the crystal is reused, it’s the imperfect items a lot of people I overhead (myself included!) were looking for. Overall, this is a tour that showcases the craftsmanship and talent, not a realistic place to purchase anything though.
    Written 14 August 2021
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Bethany M, Thank you for taking the time to review your visit with us here at the house of Waterford crystal. Our team were delighted to hear that you found the craftsmanship to be "excellent, and the tour guides knowledgeable, approachable and accessible" great praise indeed. Here at Waterford crystal we don't sell seconds, any piece that is found to be flawed is smashed up and added back into the batch as cullet. Every piece goes through six stages of stringent quality inspection before it receives our mark of excellence the word, "Waterford" on the piece. We hope you enjoyed your time in Ireland, we would be delighted to welcome you back to visit us here at the House of Waterford Crystal, should you return to visit again in the future. Many thanks, The House of Waterford Crystal Team
    Written 31 August 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Louise V
    Ottawa, Canada136 contributions
    5.0 of 5 bubbles
    Jan 2020
    The factory visit is a short tour but very extensive with respect to the level of details you receive from the guides. You see the craftsmen at work and witness the skills needed and employed to blow and carve crystal. The danger zone is the shop!
    Written 19 January 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi louisev88, We are delighted that you labelled your review as a "Fascinating tour". It is amazing to watch our craftsmen as they blow,cut,sculpt and engrave our crystal, at such close proximity. When planning the tour we found 50-60 minutes was a good time frame so it is a pity you thought it was short. Our showroom and retail area is spectacular with lots of beautiful pieces to tempt you with!! We do hope you will visit us again in the future. Many Thanks, The House of Waterford Crystal Team
    Written 5 February 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Happy-choir
    Welwyn Garden City, UK17 contributions
    5.0 of 5 bubbles
    Feb 2020 • Family
    We arrived just before the last factory tour of the day. We were lucky to have the wonderful Sean take us on our tour. Sean was incredibly knowledgeable. It was lovely to see the gentleman blow the glass, line the glass then engrave & polish it.

    Everyone was so kind especially the ladies on the reception desk. It was an amazing tour! Also looking around the fabulous shop.
    Written 20 February 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Happy-Choir-1980, The team here at the House of Waterford Crystal were delighted to see your very complimentary review of your visit with us. Sean is a great guide with a wealth of knowledge about the entire process of crystal making. Seeing the craftsmen at work on their pieces at such close proximity is amazing to watch. Our craftsmen love to chat with visitors about the pieces they are working on and the skills involved in the creation of each piece. We hope if you are returning to Waterford in the future that you will drop in to visit us again. Kind regards, The House of Waterford Crystal Team
    Written 2 March 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    CarolinaNurse323
    Kernersville, NC6,444 contributions
    5.0 of 5 bubbles
    Jul 2019
    What an amazing and informative tour our group with Gate 1 Travel had at the Waterford Crystal Factory!
    We saw how Waterford Crystal is made from the glowing hot balls being blown by one of the craftsmen until they put it in a hot furnace.
    We saw various stages of the makings in the mold room, then on to the marking dept. where craftsmen marked the samples before sending them to the sculpting dept.
    We got to see craftsmen actually working on various pieces of crystal, before seeing a large finished display at the end....OMG!!
    Finally, we went to the Showroom for some shopping.....again, OMG!!
    Throughout my travelling around Ireland with this tour group, I have mainly saved my purchases for this place....what deals and gifts I brought home with me!!
    Written 23 June 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

    Lynn C
    Belfast, UK168 contributions
    5.0 of 5 bubbles
    Great tour of the factory taking you through the history of Waterford Crystal and the making of it. Orla showed us around and we were invited to take photos and ask questions. It was great to see the craftsmen at work (I’m sure they must get fed up of tourists ogling them 😂) Be brave and hold the American football for a photo when asked 😉. You will appreciate more why Waterford Crystal is so expensive after this tour - all hand blown, hand designed and carved. Simply beautiful 🤩
    Written 18 July 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi lynndyloowho, The team here at the house of Waterford are thrilled to hear that you found your tour "very informative & interesting". It really is amazing to watch our craftsmen create spectacular pieces right before your eyes , using raw materials and skills gained over many years. There really are great photo opportunities throughout the tour and in our showrooms. We hope we will have the opportunity to welcome you back to visit us again in the future. Many thanks, The House of Waterford Team
    Written 8 October 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    Jemma F
    Cork, Ireland10 contributions
    4.0 of 5 bubbles
    Mar 2019
    This is a interesting tour for a world wide industry. It was cool to see these highly skilled people doing their art, it is not something that you probably won't see anywhere else in the world. The work they do is very beautiful. I would recommend to anyone.
    Written 11 February 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi Jemma F, Thank you for taking the time to review your visit with us here on Tripadvisor. We are delighted you found the tour so interesting, it really is amazing to watch our highly skilled craftsmen creating pieces right before your eyes. The team here appreciate you rating your visit so highly. We hope to have the opportunity to welcome you back to visit us again in the future. Many Thanks, The House of Waterford Crystal Team
    Written 12 February 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    janey418
    Santa Monica, CA10 contributions
    5.0 of 5 bubbles
    Oct 2022
    We had no idea how Waterford crystal was made, but after an amazing tour with Mary we became true believers in the craft and skill that goes into creating such beauty. I would highly recommend taking the tour to gain a better appreciation of the workmanship and pride that goes into making each piece. The other thing that struck us was how relaxed and friendly everyone was... from the receptionist, to our tour guide, to the craftsman and sales people.
    Written 31 October 2022
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi janey418, Thank you for your very complimentary review of your visit with us. Mary will be thrilled to hear how much you enjoyed your tour through the factory with her. Taking the tour and seeing the master craftsmen at work really does give you a whole new appreciation for our crystal. The team here are delighted to hear you felt everyone was relaxed and friendly throughout your visit. We hope to have the pleasure of welcoming you back to visit us again in the future. Kind regards, The House of Waterford Crystal team
    Written 18 November 2022
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

    edmondite
    edmond, oklahoma1,193 contributions
    5.0 of 5 bubbles
    Feb 2020
    We went on the guided tour and had the sweetest, most enthusiastic guide! She explained the process and encouraged us to ask questions. We got to see molds for trophies, glass blowing and shaping, along with cutting of designs. A wonderful facility and great customer service!
    Written 4 March 2020
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Hi edmondite, We appreciate you taking the time to review your visit with us here on Tripadvisor. We are delighted to hear that you enjoyed your tour through the factory. It really is amazing to watch our craftsmen crating pieces right in front of your eyes, using skills that have taken them many years to master. Our team are thrilled that you found us to be "A wonderful facility and great customer service", great praise indeed. Many Thanks, The House of Waterford Crystal Team
    Written 6 March 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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