Hi bethd939, Thank you for visiting EPIC The Irish Emigration Museum and The Jeanie Johnston. We are delighted to hear that you enjoyed both experiences. We always recommend visitors allow a minimum of 90 minutes to fully enjoy the experience at EPIC, however we often hear of people who spend much more time here than they had envisaged. Standard tickets permit visitors one return visit within 30 days of their original visit should you need more time to explore the stories in our collection. We really appreciate your valuable feedback on our current audioguides as we plan changes, improvements and new curation in the future. Kind Regards, Amano, The EPIC Team

Hi BusyMomAbroad, Thank you for visiting EPIC The Irish Emigration Museum. We are delighted to hear that you and your family enjoyed your visit with us! It is great to hear that the audioguide added to your experience. For guests arriving with their personal smartphones and headphones/ listening devices, the audio-guide can be downloaded and followed along with for free. Thank you for taking the time to review us, we really appreciate your feedback and recommendation. Kind Regards, Amano, The EPIC Team

Dear Huggies2013, Thank you for visiting EPIC and for sharing your impressions with us. We are delighted to hear that you visit was so enjoyable and we look foward to welcoming you on your return visit. Kind regards, Amano The EPIC Team

Hi Alskfjgyueidi, Thank you for visiting EPIC The Irish Emigration Museum and for taking the time to review us. We regret to hear that your visit was not to your satisfaction. Thank you for providing us with details about your visit. It will help us as we strive to improve all aspects of our experience and operations in the future. Kind Regards, Amano, The EPIC Team

Dear lukak2018, We regret to hear that your experience at EPIC did not live up to your expectations. You have included some truly valuable insights and suggestions here which we will certainly take into account as we plan updates and improvements to our exhibitions in the future. It is certainly challenging to incorporate 1500 years of emigration to one clear and accessible narrative. The reasons why people left and the methods in which they left, as well as the costs incurred and conditions of travel have undergone drastic changes and vary hugely during this long history. For an immersive look at Famine history in particular we would highly recommend the 50 minute tour of the Jeanie Johnston, which is located just across the street from us. This tour is well positioned to answer some of your questions in the context of mid-19th century emigration. Kind regards, Amano The EPIC Team

Dear Susan M, Thank you for visiting EPIC The Irish Emigration Museum. We regret to hear that your experience did not live up to expectations. Visitor feedback is a guiding principle for our EPIC Team. While our reviews are overwhemingly positive across all social media channels, we take negative reviews like this one seriously and strive to resolve any issues raised. Our museum is designed in room-by-room chronological order with a clearly designated beginning "departure" point and ending "arrival" point. Each visitor is provided a map and audioguides are also available. If you have any futher suggestions on how we can improve on this it would be great to hear from you. Our exhibitions are almost fully digital including videos, projections, touchscreens as well as some material atifacts. This information is made available through our website, promotional material, and third party booking sites at all times. As a member of the International Council of Museums and several other global museums organisations please be assured that we are fulfilling the definition of a museum. We recommend an estimated 90 minutes to all visitors, so we are pleased to hear that you found this timeframe to be managable without rushing. We do, however, receive consistent reviews from visitors who find they can spend in excess of 4 hours engaging fully with our gallery material. This feedback is imporant to us and so we choose to offer the option of reentry to those who would like to delve deeper or relive their expereince. Kind regards, Amano The EPIC Team

Hi Fearless151587, Thank you for visiting EPIC The Irish Emigration Museum. We are delighted to hear that you enjoyed your visit with us! Our new exhibition 'Revolutionary Routes' will be opened until October. It encapsulates Irish histories of abolition, racism, anti-racism and solidarity. One of the advantages of being a digital museum is that we are able to collate and reflect on all of the very welcome opinions expressed by our visitors as we plan changes, improvements and new curation in the future. We are sorry to hear about the toilets. I have sent your note onto our facilities team. Thank you for taking the time to review us, we really appreciate your precious feedback and sincere recommendation. Kind Regards, Lucile, The EPIC Team

Dear PenelopeK58, Thank you for visiting EPIC The Irish Emigration Museum. We regret to hear that your visit to our museum did not live up to your expectations. Rather than being a museum dedicated to the history of the famine, our misison is to explore 1,500 years of Irish emigration history through interactive digital technology and creative storytelling. The materiality of emigration is sparse therefore tangible artefacts cannot be to the forefront of our curation. JFK is mentioned alongside 23 other US presidents of Irish descent and tens of other political leaders and activitists who have influenced social, cultural and political life worldwide. There are many fantastic museums and sites dedicated to famine history in Ireland, including The National Famine Way encompassing sites including The Jeanie Johnston: A Famine Story tour which is located just across the street from EPIC. The Jeanie Johnston provides a fantastic, immersive insight into stories of departure to North America in the 19th century. Kind regards, Amano The EPIC Team

Dear travissM412GL, Thank you for your recent visit to EPIC The Irish Emigration Museum and we are delighted that you found the museum informative and easy to navigate. Thank you also for the constructive feedback which you have provided regarding the guided tours, it allows EPIC The Irish Emigration Museum to continuously improve. All visitors, participating in the guided tours, are issued with a listening device, which our tour guides can speak directly into from a transmitter. The purpose of delivering the tours in this fashion is to minimise the impact and noise of the guided tours traveling through the museum for self-guided visitors. We are regret to hear that taking these steps, you felt the tour impacted upon your visit. We will continue to review how our tours are delivered so to ensure this experience is not repeated with future visitors to the museum. Kind regards, Amano The EPIC Team

Dear John R, We regret to hear that your visit to EPIC The Irish Emigration Museum did not live up to expectations. Using interactive digital storytelling to immerse visitors in the history of Irish emigration is the core of what we do. If you have any ideas for retail offerings that you would have liked to see in our museum shop we would be delighted to learn from your experience. Kind regards, Amano The EPIC Team