DON'T DO IT! DON'T DO IT! DON'T DO IT! I made the mistake of not reading the most recent reviews and I wish I hadn't. Yes, they by far have the most amount of best reviews but I honestly don't know how. I booked this from the United States but I was born in Mexico and speak Spanish fluently and this was still a terrible process for me so I can only imagine how it is if you don't speak Spanish. This company is unprofessional and it felt like I was dealing with teenagers. I bought the Nido de los Aguiluchos, Monterrey, Mexico climbing tour package from TripAdvisor (thank god I did) about 2 weeks before the expedition and was confirmed by Tripadvisor a few days after. The week of the climb I still hadn't heard anything from Gaia so I decide to reach out to them directly through their Whatsapp. I called first, no answer. I texted about 30 min later giving them my name and telling them i'm reaching out to confirm. They respond with literally just a 'Hello' but never answered my question. After a couple hours I ask again and then they said let me check. They never responded until I had to follow up with them the next day to ask the same question and they said yes you're confirmed, we just need emergency contact info and your height and weight. I gave it to them and they said i was all set. ONE DAY before the tour, they text me if i would like to change my package to a completely different tour from 4am-7pm because they don't have enough spots for me and my wife although it was already paid for and confirmed twice by TripAdvisor and them. I said no, we already have plans, and ask if they will be cancelling my reservation. They said maybe, let me check and didn't respond until 7pm, mind you, we were supposed to meet them at 5am so we had to go to sleep early. They responded that they figured it out but will have to meet them by 430am instead. I said no worries. AT 9pm they send me another message saying that we have to be there at 4am now. By that point we had had it with their unprofessionalism and frankly felt unsafe going forward with so many time changes so we asked them to cancel it and give us a refund. They were very rude said we don't do any cancellations, that since they only moved up the time by an hour it wasn't a big deal. I reached out to TripAdvisor, they asked Gaia to give us a refund but the refused again. After I sent TripAdvisor/Viator screenshots of the Whatsapp conversations they immediately sent us our refund. Save yourself the headache and book with someone else that deserves your money. P.S. it may seem tempting to buy directly from the websites of some of these companies because they are generally cheaper then through a third-party but if at all possible, I'd pay the extra amount and go with a third-party for the peace of mind. It saved me $200.

This experience was epic! The guides were nice and patient and so very reassuring. The hike had amazing views, definitely not for the weak. Worth Every PENNY!

Everything was amazing! The views were spectacular. The guides were extremely helpful and informative with everything. I would repeat this experience again.

Great experience! Some of the best canyoneering you can do as an amateur. The experience will surprise most guests. You can't do a tour like this in the U.S. due to the risk of injury and liability. If you are confident of your abilities than this is wonderful trip. However, be advised that the transportation needs some of improvements. Our van ride was really, really rough to say it mildly (almost hazardous). There were too many passengers for the number of seats available. The A/C did not work. We had to squeeze too many passenger on bench seats. I had room for only half of my butt on the roughest ride I can remember. Two weeks later, I butt is still sore. As for consideration for transportation comfort and safety during transport to/from the tour when you book your trip.

The hike was great! Came from Tennessee to do this hike and wasn’t disappointed. It is physically demanding but worth it for the views at the top.

This was one of the most amazing hikes we have been on, the view looked as good or even better than the pictures! Absailing is a new thing for us but the guides made us feel really safe! What an experience!

Great guides and fun group doing the trip solo. You see the pictures but until you experience yourself, words can not describe ... exhilarating! Highly recommend!

Visiting Nido de Los Aguiluchos was the highlight of my visit to Monterrey. The guides from Gaia Extreme Tours were professional. I would go with them on a tour again. If you are in poor physical shape, are inexperienced with hiking and are afraid of heights then don’t go on the Nido de Los Aguiluchos tour. Otherwise get ready for the experience of a lifetime (rappel, via Ferrata and hiking).

This was so much fun and the views were insanely beautiful! The trip begins with a rocky ascent to the first amazing viewpoint at sunrise. This was steep, but definitely possible for anyone moderately in shape and determined. The guides did a great job helping anyone needing support or extra rest breaks. Once at the top, there are a couple of quick Via Ferrara sections and then comes the 3 rappels! Seems scary when you are looking down, but once you go it’s very easy and you feel very secure. Lots of fun and great pictures!

My recent experience with Gaia Xtreme México was the worst I have ever had with any tour operator, and the worst experience during my multiple trips to Mexico. I have visited Mexico over ten times, and this was a significant disappointment. I booked and prepaid for the Nido de los Aguiluchos hike directly from their website, swayed by the numerous glowing reviews. However, the few negative reviews I encountered were about a woman named Ana, who is the company’s point of contact. Unfortunately, my experience confirmed these criticisms. I reached out to Ana through WhatsApp to confirm whether the hike was still scheduled, as I had received no communication from the company and my tour was set for 5 AM the next day. Her initial response was "let me check," and that was the last I heard from her for several hours. I sent several follow-up messages, asking if the tour was canceled so I could make alternative plans for my only day in Monterrey. Each time she read the messages (as indicated by WhatsApp) and then went offline without responding. Finally, around midnight, she informed me that the trip would not take place and promised a refund. The refund process was equally frustrating. Despite her assurances, the refund was not sent, and each time I inquired about it, she read the message and did not respond. Only after I threatened to dispute the charge with my credit card company did she send the refund immediately. This level of unprofessionalism is unacceptable and made the company seem like a scam. I hope they take steps to improve their communication and customer service to avoid such issues in the future. I cannot recommend this company based on my experience.

It was amazing experience. The guides were very nice and supportive. They helped a lot to ensure our safety and make us happy.

What a great hike and repels! The bottom section included an area of loose rocks so it took extra concentration and effort to get up but the views at the top were absolutely amazing! We had 3 guides in our group of 5 climbers. The guides were all friendly and knowledgeable. I would highly recommend using Giai Xtreme!

Great trip… was everything I expected.. tips for anyone else… do a lot of stairstepper workouts.. also hydrate before and during the hike. It is brutal. And high angles. My quads and calves were constantly cramping up .. Once your at the actual climbing and repelling it’s great and the photo ops are even better

This excursion was both challenging and incredibly rewarding. The guides were attentive and helpful, making the journey a lot smoother. The breathtaking views of Monterrey from the summit made every step worth it. A truly memorable experience that I would highly recommend to any adventure seeker. Cant wait to do this again! I’m already planning on bringing a friend next time!

Very Amazing tour with best touguides ever seen! Hard to climb but a lot of fun! Highly recommended if you search something special