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SriLankan Airlines


2,250 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,250 Reviews from our TripAdvisor Community

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2,250 reviews from our community

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Showing 1,871: English reviews
Bengaluru, India
Level 5 Contributor
75 reviews
31 helpful votes
Reviewed today
NEW

Its nowhere close to a classy international airline. The service and food is very average. Its more of a low cost international airline I guess and should not expect much as well

Asia Economy Bengaluru - Colombo
Helpful?
Thank Pradeepkumar008
Skopje, Republic of Macedonia
Level 3 Contributor
12 reviews
7 helpful votes
Reviewed yesterday
NEW

I fly a couple times a month and am rarely surprised by anything. But entering a bathroom on this flight was appalling. Piles of wet paper on the floors, counters needing to be wiped down. None of their staff cared. Mentioned it to crew chief as I left and he stared at me without saying a word. He just wanted...

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International Economy Abu Dhabi - Colombo

Helpful?
1 Thank Chicagobes
UK
Level 5 Contributor
55 reviews
29 helpful votes
Reviewed yesterday
NEW

Absolutely the worst airline ever! The customer service pre-flight was appalling - the person couldn't understand what i was saying and didn't do as asked in spite of me paying the cost. The following emails (4 in total) to customer services produced the most unhelpful series of responses I have ever come across. They didn't have the duty free goods...

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International Economy London - Colombo

Helpful?
1 Thank chrissie281
Greater London, United Kingdom
Level 6 Contributor
192 reviews
73 helpful votes
Reviewed 2 days ago
NEW

The aircraft was clean, likewise the toilets. The cabin staff were polite, courteous, and most helpful at all times. The seats were spacious, and the food excellent. There was nothing negative to report. In flight entertainment was equally good.

International Economy Colombo - London
Helpful?
Thank Keith D
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Nice flying ang good flight. All the crew members are very helpful and kind. In Flight entertainment is also fine. The food served is tasty.

International Economy Kochi (Cochin) - Bahrain
Helpful?
Thank GOPALAKRISHNANR23
Bangkok, Thailand
Level 3 Contributor
19 reviews
12 helpful votes
Reviewed 3 days ago
NEW

1. Seats are convenient 2. pillow, blanket services available 3. food I ordered average in the sector BKK-Colombo, good in Colombo-MAA, good in MAA-Colombo, VERY GOOD in Colombo-BKK sectors (AVML-VEGETARIAN) 4. in-flight services excellent 5. Ground staff services scope for improvement

Asia Economy Bangkok - Chennai (Madras)
Helpful?
Thank rkpadam
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 3 days ago
NEW

The first thing you notice with this airline is the beautiful uniforms the women flight attendants wear - peacock feathers. The next thing you notice is the uncomfortable seats which have your neck and upper back learning forward unless the seat is tilted back. Our boarding time was well overdue with no notification of what was happening. After about an...

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International Economy Colombo - Melbourne

Helpful?
1 Thank SunnyCoastCelebrant
1 review
1 helpful vote
Reviewed 5 days ago
NEW

i booked sri lankan air line for my mom who is 74 years old and she cannot walk long distances due to a leg problem. in any air line wheel chair assistance is nothing. if we need assistance they provide it happily. but when i booked sri lankan airlines i got to know she need to get a medical from...

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International Economy Colombo - Toronto

Helpful?
1 Thank Stay13580756661
herts
Level 5 Contributor
65 reviews
12 helpful votes
Reviewed 5 days ago
NEW

very pleasant service though extremely slow. poor selection of films but in every other respect a good flight. food quite good and beds comfortable

International Business Class London - Colombo
Helpful?
Thank cher008
Brisbane Region, Australia
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 6 days ago
NEW

A good flight. Staff very helpful when required, Food excellent. Crew uniform was very nice, seating the usual economy seating, but sufficient. Full plane but did'nt feel that way

International Economy Melbourne - Colombo
Helpful?
Thank pynemop
See travel tips for airlines
“Don't travel with them but if you do pay for extra leg room”
chrissie281, 18 Nov 2018 | Read review
“Not necessary .”
851keithd, 17 Nov 2018 | Read review
“Very Nice and Cheap Fare Airline”
GOPALAKRISHNANR23, 17 Nov 2018 | Read review
“Customer-friendly”
rkpadam, 16 Nov 2018 | Read review
“I don't recommend this airline”
SunnyCoastCelebrant, 16 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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