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SriLankan Airlines


2,113 reviews
Headquarters: Airline Centre Bandaranaike International Airport, Katunayake, Negombo Sri Lanka 011 94 77 777 1979 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,113 Reviews from our TripAdvisor Community

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2,113 reviews from our community

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Showing 1,746: English reviews
Mumbai, India
Level 6 Contributor
189 reviews
78 helpful votes
Reviewed yesterday
NEW

I had heard good things about this airline and I was really disappointed. I had done an online check in and got what I though were the best seats available. They were terrible! Just terrible!! It is impossible - and I mean impossible!! - for anyone over 5 feet 6 inches to sit in these seats. My wife is just...

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Asia Economy Mumbai - Colombo

Helpful?
Thank Gypsyking1
Level 6 Contributor
112 reviews
72 helpful votes
Reviewed yesterday
NEW
via mobile

This was our first trip to Sri Lanka. It was over a 10 hour flight so we decided to go on Business Class. As part of this we were picked up by executive car from out home address to Heathrow Terminal 3 very clean car and excellent Chaufer. Easy priority check in and 40kgm per person allowance. Use of the...

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International Business Class London - Colombo

Helpful?
Thank CDFleurCottage
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Clean plane polite attendants and when in first service I did not get first preference, she ensured 2nd service i did by putting aside my preference.very thoughtful.it was a direct flight which was great.

International Economy Melbourne - Colombo
Helpful?
Thank Debra K
Level 2 Contributor
6 reviews
Reviewed 2 days ago
NEW

Good service from check in to delivery. transit made easy too. staffs were good. refreshment was okay, without choice, only sandwich, irrespective of time of travel.

Asia Economy Chennai (Madras) - Male
Helpful?
Thank Baranidharan R
1 review
1 helpful vote
Reviewed 3 days ago
NEW
via mobile

A passenger vomited on me during this flight and all the air hostess did was give me 2 tissues and tell me to go to the bathroom. No one cleaned up the vomit so it stayed on the ground for the remainder of the flight with other passengers and staff walking through it

International Economy Colombo - Melbourne
Helpful?
1 Thank Emily H
London, United Kingdom
2 reviews
Reviewed 4 days ago
NEW
via mobile

Serious the flight was a joke no food for my kid he does not eat spicey food thats all they had overall very bad flight no space at all on the flight jus a bad choice for a holiday

International Economy London - Colombo
Helpful?
Thank vinothkumarratnam
Essex, United Kingdom
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Easy check in and boarding. Food choice good and pleasant. Frequent offer of refreshments during flight. Cushions and blankets available. Lots of choice of films.

International Economy London - Colombo
Helpful?
Thank verica333
Greater Melbourne, Australia
Level 6 Contributor
156 reviews
34 helpful votes
Reviewed 4 days ago
NEW

Now that SriLankan Airlines fly direct daily Melbourne To Colombo it is a very convenient way to fly in to Sri Lanka or India. We flew in to Colombo had a couple of hours then continued on to Chennai. On the return broke up the flights with 3 days in Sri Lanka. The flights were good staff were very friendly....

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International Economy Melbourne - Chennai (Madras)

Helpful?
1 Thank Andrew G
Level 3 Contributor
15 reviews
3 helpful votes
Reviewed 5 days ago
NEW

very nice airline crew with good hospitality and smiling face , great leg room and a smooth travel like take off and landing

Asia Economy Bengaluru - Male
Helpful?
Thank Harsha T
Allahabad District, India
Level 1 Contributor
4 reviews
Reviewed 5 days ago
NEW
via mobile

I happened to travel to Bangaluru with Srilankan airlines on early morning 26th August with another 5 of my work buddies. Airport was relatively busy at the moment. However Airport staff utilized the available counters to clear the crowd with speed. At the airliner staff was very friendly and helpful. Food was in a good quality. We were served with...

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Asia Economy Colombo - Bengaluru

Helpful?
Thank wniroshw
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“on par with many international airlines at a good price.”
baranidharanr, 22 Sep 2018 | Read review
“Films are a bit dated - take your own choice to watch.”
verica333, 20 Sep 2018 | Read review
“Flight ok, service appalling. Take your own food and drinks”
beanieb240, 18 Sep 2018 | Read review
“Ask for extra legroom”
912sallyp, 18 Sep 2018 | Read review
“If someone travels to Colombo please use this airline to get Sri Lankan hospitality”
358mahendrah, 18 Sep 2018 | Read review
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About SriLankan Airlines
The country's flag carrier, SriLankan Airlines (UL) operates from a hub at Bandaranaike International Airport (CMB). A member of the Oneworld alliance, the airline was founded in 1978 as Air Lanka. SriLankan Airlines flies to 33 destinations in 20 countries across Asia, the Middle East, Europe and Oceania. Including its codeshare agreements with 17 carriers, it serves almost 100 destinations in 49 countries. The airline's fleet of 24 aircraft includes planes with one-cabin Economy Class configurations as well as planes configured with both Business Class and Economy Class cabins.

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