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Shenzhen Airlines

184 reviews
Headquarters: Shenzhen Bao'an International Airport, Shenzhen 518100 China 011 86 95080 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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184 Reviews from our TripAdvisor Community

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184 reviews from our community

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Showing 95: English reviews
Shenzhen, China
Level 2 Contributor
7 reviews
8 helpful votes
Reviewed 1 week ago via mobile

Nice Business Class, generous seat pitch, friendly cabin and check-in service, good food, pleasant lounge

Date of travel: December 2018
North Asia Business Class Singapore - Shenzhen
Thank feilong777
Toronto, Canada
Level 6 Contributor
111 reviews
25 helpful votes
Reviewed 2 weeks ago

So I took Shenzhen several times during October and November. Once from Xiamen to HangZhou. Another time to Wuhan and finally from top to bottom ( SHenzhen to Shenyang) I was surprised that I was greeted as a star alliance super elite member. A blanket and English newspaper already in my seat. The purser came over and told me to...

Date of travel: October 2018
Domestic Economy Shenzhen - Shenyang

Thank 548jason
Klang, Malaysia
Level 4 Contributor
32 reviews
12 helpful votes
Reviewed 3 weeks ago via mobile

Would be great to have those plane models with individual TV screens. The common screen is a fixed program that not ALL passengers are interested or understood. Furthermore, no head sets provided. Imagine a 4hour flight just staring at a silent moving screen? Not too pleasurable flight. kind of bored and just find ways to sleep. Though hard as you...

Date of travel: November 2018
North Asia Economy Kuala Lumpur - Shenzhen

Thank AqilAdamNg
Singapore, Singapore
Level 5 Contributor
52 reviews
18 helpful votes
Reviewed 4 weeks ago

Told by ground staff at Shenzhen BaoAn Airport upon check in that every passenger was only allowed 1 piece of luggage of not more than 23kg to check in. Whereas I have checked on their website which did not state such a rule. When confronted with the website check in rules, the ground staff called the supervisor over, name was...

Date of travel: November 2018
Southeast Asia Economy Shenzhen - Singapore

Thank Kev_Ph
Kobe, Japan
Level 6 Contributor
160 reviews
73 helpful votes
Reviewed 4 November 2018

flight was delayed by hour as expected in china No in flight entertainment Asked fruit platter but was served fruits with bread (really how to eat)

Date of travel: October 2018
North Asia Economy Wuxi - Osaka
Thank Jaineshshah
Heidelberg, Germany
Level 6 Contributor
60 reviews
8 helpful votes
Reviewed 1 November 2018 via mobile

One of the spacious business class among the Chinese carriers coupled with excellent customer service, food was a bit too Chinese but still acceptable if one loves oily beef brisket noodles.Beverages menu was too slim that the they offered only beer and some Chinese tea. Overall a good experience

Date of travel: September 2018
Southeast Asia Business Class Shenzhen - Singapore
Thank Sid_m_DE
Hermanus, South Africa
Level 6 Contributor
91 reviews
25 helpful votes
Reviewed 26 October 2018 via mobile

Shenzhen Airline Well price and well run Chinese airline. Staff very attentive and friendly even though they speak limited English. All round good experience

Date of travel: October 2018
North Asia Economy Tokyo - Shenzhen
Thank TripitAfrica
Level 5 Contributor
61 reviews
19 helpful votes
Reviewed 13 October 2018

This is a decent airline for flying in China. The inflight entertainment leaves something to be desired, but on a short flight you can live without it. The check-in process was smooth and easy and I was impressed by it. Biggest disappointment was that we left late by about 20 minutes, but at least we arrived on time.

Date of travel: October 2018
Domestic Economy Shenzhen - Wuxi
Thank Daniel D
Level 6 Contributor
970 reviews
246 helpful votes
Reviewed 18 September 2018

We flew Nantong to Xiamen on business class and only 8 business class seats was in the flight.It is nice that they provide red slippers for passengers. But aircraft is not new and up to date.

Date of travel: March 2018
Domestic Business Class Nantong - Xiamen
Thank ymt888
Beijing, China
Level 5 Contributor
53 reviews
11 helpful votes
Reviewed 17 September 2018

The plane was late on departure and the cabin temperature was kept too hot. Not a great food choice either. No inflight entertainment

Date of travel: August 2018
Southeast Asia Economy Beijing - Phuket
Thank Jim N
See travel tips for airlines
“Beware of differing T&C as the website has totally different T&C from what their ground staff preaches”
Kev_Ph, 9 Nov 2018 | Read review
“Just relax and smile. it's taken care of”
weslockhart56, 7 Sep 2018 | Read review
“Do not be afraid to call customer service”
songf353, 4 Jul 2018 | Read review
“you'd better take the business class”
885xinx, 29 Jun 2018 | Read review
“Bring slippers so you can walk around”
I8520KIstevenb, 9 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Shenzhen Airlines
The fourth largest domestic airline in China, Shenzhen Airlines (ZH) flies to more than 65 destinations within China, as well as airports in Hong Kong, Indonesia, Japan, Singapore, South Korea, Taiwan and Thailand. It also has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Dragonair, EVA Air, Singapore Airlines and SilkAir. The carrier has operating bases at Shenzhen Bao'an International Airport (SZX), Guangzhou Baiyun International Airport (CAN), Nanjing Lukou International Airport (NKG), Nanning Wuxu International Airport (NNG), Shenyang Taoxian International Airport (SHE) and Xi'an Xianyang International Airport (XIY). Shenzhen's fleet consists of 160 planes configured with two cabins (either First Class or Business Class in addition to Economy Class).
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