We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

THAI Smile Airways


3,257 reviews
Headquarters: 89 Vibhavadi Rangsit Rd, Bldg 9 Jomphon, Chatuchak, Bangkok 10900 Thailand 011 66 2 118 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,257 Reviews from our TripAdvisor Community

Write a Review

3,257 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok Chiang Mai Phuket Khon Kaen Hat Yai Udon Thani Chiang Rai Siem Reap Ubon Ratchathani Krabi Town Surat Thani Narathiwat Penang Yangon (Rangoon)
Traveller rating
Cabin
  • (1,367)
  • (0)
  • (0)
  • (0)
Route
  • (1,004)
  • (302)
  • (27)
  • (26)
  • (8)
  • More
Language
  • More
Showing 1,369: English reviews
Bangkok, Thailand
1 review
Reviewed today
NEW

cabin crew friendly and helpful and nice smile. good in-flight service (food delicious) and arrive destination on time.

Domestic Economy Bangkok - Chiang Mai
Review collected in partnership with Thai Smile

Helpful?
Thank duckiebabies
Level 1 Contributor
2 reviews
Reviewed 2 days ago
NEW
via mobile

I flew from Bangkok to Surat Thani and then again back from Surat Thani to Bangkok with Thai Smile. I was pleasantly surprised both times; comfortable seats with ample leg room. I booked directly at the website of the airline which was also very easy. The flights were all on time boarding and disembarking and the service on board was...

More 
Domestic Economy Surat Thani - Bangkok

Helpful?
Thank Micha B
Raleigh, North Carolina
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

I arrived at Yangon Airport July 6, 2018, 0300pm for my scheduled Yangon to Bangkok flight #302 and it was not listed on the departing board. So I attempted to locate a ticket office at the airport but they did not have one. So I tried to call both locally Thai Smile office in Yangon and in Thailand but could...

More 
Southeast Asia Economy Bangkok - Yangon (Rangoon)

Helpful?
Thank Tim B
Perth, Australia
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 4 days ago
NEW

Early this year my wife and I flew from Perth to Bangkok then on to Siem Reap,we stayed eight nights and had a great time,however when leaving Siem Reap airport we were told our luggage exceeded 20kgs each,we had started out from Perth with 22kgs each and told them our allowance was 30kgs checked luggage but the Thai smile guy...

More 
International Economy Perth - Siem Reap

Helpful?
Thank brianbato
Melbourne, Australia
Level 5 Contributor
63 reviews
29 helpful votes
Reviewed 5 days ago
NEW

Check in was a little chaotic but more because of the airport than the airline , check in staff were great and efficient and the plane boarded on time, left on time and arrived 10 min early . Baggage took a while to come out but BBK is a large airport so no drama. Would fly with them again.

Domestic Economy Krabi Town - Bangkok
Helpful?
Thank SteveandJanet_13
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed 5 days ago
NEW

I discovered Thai Smile after years of flying with Air Asia. Initially air Asia looked a bit cheaper but when you pay for the luggage (Extra) it becomes more expensive. Also once with Air Asia I was a bit over the allowed weight limit and the penalty rate was exorbitant, it was almost as expensive as the ticket it self....

More 
Domestic Economy Bangkok - Khon Kaen

Helpful?
Thank Sami N
St. Augustine, Florida
Level 5 Contributor
52 reviews
8 helpful votes
Reviewed 5 days ago
NEW

This is a 45 minute flight. I live in US and it’s EXTREMELY UNUSUAL to be served a meal on a flight, especially on a 45 minute flight. On Thai Smile we were served a complete meal and even can keep the fabric covering! On-time service, no problems w/luggage. Posting a photo of meal and bag.

Southeast Asia Economy Bangkok - Siem Reap
Helpful?
Thank 276shannonm
Level 3 Contributor
16 reviews
3 helpful votes
Reviewed 6 days ago
NEW
via mobile

I have been using Thai airways a lot recently and I am very happy about the efficiency and great service they provide. On time, food is good and staff are friendly. Really nice choice for short haul type of trip which I am doing often.

Domestic Economy Chiang Mai - Bangkok
Helpful?
Thank Ladislav H
Bengaluru (Bangalore), India
Level 5 Contributor
26 reviews
4 helpful votes
Reviewed 1 week ago

I had a roundtrip flight with Thai smile between Kuala Lumpur & Bangkok. The experience was really nice. The food is complimentary and really stands out. They have tie-up with Starbucks and hence the coffee and brownie is really delicious. They also offer juice in addition to a drink of your choice along with the meal served. Legroom and seats...

More 
Southeast Asia Economy Kuala Lumpur - Bangkok

Helpful?
Thank rahulr666
Level 3 Contributor
6 reviews
1 helpful vote
Reviewed 1 week ago via mobile

We flew from Surat Thani to Bangkok by Economy class with Thai smile Airways. The seats were very comfortable with ample leg room considering we were in economy. The flights were all on time boarding and disembarking very efficient and the service on board was excellent. All crew members on this aircraft and ground staff at the airports were helpful,...

More 
Domestic Economy Surat Thani - Bangkok

Helpful?
Thank Jom F
See travel tips for airlines
“Double check all details”
brianbato, 18 Jul 2018 | Read review
“Leg room seats”
SteveandJanet_13, 17 Jul 2018 | Read review
“Don't choose seats around the wings or emergency window it doesn't push back.”
270sagarm, 10 Jul 2018 | Read review
“Try for aisle seats and reinforce/reiterate your meal choices so that they get it right.”
Varma7, 9 Jul 2018 | Read review
“Its just to book a ticket”
rune866, 2 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About THAI Smile Airways
THAI Smile Airways (WE) is the premium regional wings of Thai Airways International(TG), which operates from a primary hub at Bangkok’s Suvarnabhumi Airport (BKK) and a secondary hub at Bangkok’s Don Mueang International Airport (DMK). With Airbus A320, THAI Smile serves both Premium economy and economy class to Thailand’s major domestic routes such as Chiang Mai, Phuket, Hat Yai, Udon Thani and so on. THAI Smile also has scheduled service to Myanmar, Cambodia, India, Macau and China. More Asia’s destinations are on the plan. As the THAI Airway’s subsidiary, passengers earn frequent flyer miles with Royal Orchid Plus program.

469 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (469)
Viewed
View from Window (57)
Viewed
Airport (41)
Viewed
Food and Drink (92)
Viewed
Cabin (39)
Viewed
Our fleet (11)
Viewed
Onboard Feature (9)
Viewed
Seat (28)
Viewed
Airline Lounge (2)
Viewed
Other (190)