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THAI Smile


2,922 Reviews
Headquarters: 89 Ratchadaphisek Road, Bangkok 10400 Thailand +66-02-118-8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,922 Reviews from our TripAdvisor Community

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2,922 reviews from our community

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Showing 1,182: English reviews
Level 2 Contributor
7 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

My husband and I didn’t expect too much from taking a domestic airline throughout Thailand, but we happily surprised! Our flights were between 45 minutes/1 hour to 2 hours at most. Each flight we were offered either a meal, a water bottle, naan type burrito, dessert, and a drink or a snack a sandwich with a water bottle and a...

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Domestic Economy Phuket - Chiang Mai

Helpful?
Thank Melanie T
2 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Best Airline to India. Good service. Flight Attendants are polite. Ground staffs are nice and helpful.

Asia Economy Bangkok - Jaipur
Review collected in partnership with Thai Smile

Helpful?
1 Thank nariza2018
Bolton, United Kingdom
Level 4 Contributor
38 reviews
14 helpful votes
Reviewed 4 days ago
NEW
via mobile

We booked return flights from Bangkok to Phuket with Thai Smile after reading the various articles about airline safety in Thailand. There are many airlines that score extremely low but Smile was the best of all. The plane fleet is also extremely young. The price was £60 return each and this was inclusive if 20kg of luggage, seat choice a...

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International Economy Manchester - Phuket

Helpful?
Thank Alfaromeogt
Mumbai, India
Level 2 Contributor
6 reviews
Reviewed 5 days ago
NEW

The ambience of the staff is good. I had opted for the vegetarian meal and the same food was given to me while travelling from Bangkok to krabi and krabi to Bangkok, that was disappointing because I expected to eat something else. Also, the airline broke my suitcase but they gave me only 500Baht as compensation instead of buying me...

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Domestic Economy Bangkok - Krabi Town

Helpful?
Thank daiwikshah
Vancouver, Canada
Level 5 Contributor
73 reviews
26 helpful votes
Reviewed 5 days ago
NEW

Low cost airline, smooth boarding, clean aircraft, friendly professional service. A snack served. No delays! Great experience. Great value for money. Will fly again and recommend.

Domestic Economy Bangkok - Chiang Rai
Helpful?
1 Thank Nuno G
Vukovar, Croatia
Level 5 Contributor
48 reviews
29 helpful votes
Reviewed 5 days ago
NEW

I actually had 4 flights with Thai Smile last month, and all flights were on time, and with nothing negative to say. They even serve free snack in form of a sandwich and one bottle of water. Complimentary coffee or tea is also available during the flight.

Domestic Economy Bangkok - Krabi Town
Helpful?
1 Thank Josip I
Jinan, China
Level 2 Contributor
4 reviews
1 helpful vote
Reviewed 5 days ago
NEW

I flew in the Economy Premium class (Thai SMILE Plus) and I was impressed both with the on-ground service and the service on board. I was welcomed with a refreshing Thai drink (I'm told it's made from a flower). The food was excellent, the legroom was plenty, the flight attendants were extremely professional and nice and did their job perfectly,...

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Domestic Economy Bangkok - Krabi Town

Helpful?
1 Thank Maja_Mei
Bangkok
Level 5 Contributor
62 reviews
25 helpful votes
Reviewed 6 days ago
NEW

Currently on hold to Thai Smile for the 13th time this week, to incompetent staff who have no idea about anything. Booked a flight Bangkok to Krabi. A few days ago got a text message with the booking confirmation. Luckily I checked the information and noticed the outgoing flight was wrong. We had booked 14.40 and the flight time was...

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Domestic Economy Bangkok - Krabi Town

Helpful?
Thank BlondeScouse
THAI Smile, Guest Relations Manager at THAI Smile, responded to this review

Dear Passenger, On behalf of THAI Smile Airways, we are most concerned to note your unsatisfactory experience concerning the performance of our staff. For an investigation with a concerned function to be made, please kindly provide us your full name your flight information and your e-mail. By this way, we can get back to you with a response and a...

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Domestic Economy Bangkok - Krabi Town

Port Alberni, Canada
Level 4 Contributor
44 reviews
20 helpful votes
Reviewed 1 week ago

Very cheap fare so I didn't expect much. They left on time,arrived on time , and the snack was a great chicken sandwich and a bottle of water. The baggage allowance was very generous.

Domestic Economy Bangkok - Chiang Mai
Helpful?
1 Thank David G
Taipei, Taiwan
Level 4 Contributor
26 reviews
9 helpful votes
Reviewed 1 week ago

We attended a wedding in Khon Kaen, Thailand. This is the return leg of our round-trip flight from Bangkok. Khon Kaen is a small airport, and there is normally only one airplane ready to land/take-off at any moment, so there is no real need to show up too early at the airport. For the "Plus" passenger, there is a lounge...

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Domestic Economy Khon Kaen - Bangkok

Helpful?
Thank PSYeh
See travel tips for airlines
“Value for money airline with further connections”
goyalpravesh, 7 Feb 2018 | Read review
“If you are on holiday, this airline is great, but if you are on business then reconsider your options.”
Dan_Tan38, 5 Feb 2018 | Read review
“It is a great airline. I wish more airlines and flight attendants provide the service that THAI Smiles provides.”
karlov2018, 2 Feb 2018 | Read review
“Book advance.”
skywalkerinbc, 31 Jan 2018 | Read review
“Great value and service!”
Elucasandm, 30 Jan 2018 | Read review
Show next 5 travel tips 5 of 10
About THAI Smile
THAI Smile Airways (WE) is the premium regional wings of Thai Airways International(TG), which operates from a primary hub at Bangkok’s Suvarnabhumi Airport (BKK) and a secondary hub at Bangkok’s Don Mueang International Airport (DMK). With Airbus A320, THAI Smile serves both Premium economy and economy class to Thailand’s major domestic routes such as Chiang Mai, Phuket, Hat Yai, Udon Thani and so on. THAI Smile also has scheduled service to Myanmar, Cambodia, India, Macau and China. More Asia’s destinations are on the plan. As the THAI Airway’s subsidiary, passengers earn frequent flyer miles with Royal Orchid Plus program.

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