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Xiamen Airlines

393 reviews
Headquarters: 22 Dailiao Road, Xiamen 361006 China 011 86 95557 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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393 Reviews from our TripAdvisor Community

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393 reviews from our community

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Showing 247: English reviews
Singapore, Singapore
Level 3 Contributor
13 reviews
5 helpful votes
Reviewed yesterday

Air stewardess are acting professionally and at high speed of service. The journey was great as the hospitality is decent. The leg room in the flight is spacious, except the flight is bit old where 5 hours journey of flight is still using shared screen entertainment. They should upgrade to a better fleet of flight.

North Asia Economy Kuala Lumpur - Shiyan
Thank CerbyWong
Vancouver, Canada
Level 2 Contributor
7 reviews
9 helpful votes
Reviewed 2 days ago

The flight from Vancouver to Manila via Xiamen had a long delay so Xiamen Air booked me into a dayroom at an airport hotel and on the next direct PAL flight to Manila at their expense. Professional and courteous ground staff at the counter sorted out the consequences of the delay for all passengers. Very impressive, a first class effort...

International Economy Vancouver - Manila

Thank Jim F
Level 1 Contributor
4 reviews
Reviewed 3 days ago

Was on a business trip and had to go from Shanghai to Xiamen. Took the easy route via metro 2 from downtown to Hongqiao airport. checkin, security, boarding all as usual. Departure was delayed by 25 minutes, however, we still made it on time to Xiamen. Good experience, reasonable prices - solid performance.

Domestic Economy Shanghai - Xiamen
Thank michaelfK2846VN
Los Angeles, California
1 review
Reviewed 3 days ago

I had never heard of this airline when I booked my flight from Los Angeles to Bangkok, then I read the reviews after booking. I was completely stressed when I read all of the negative reviews and wanted to switch airlines. I have to say I don't understand all of the negative reviews because my experience was the complete opposite....

International Economy Los Angeles - Bangkok

Thank sharper94
Uppsala, Sweden
Level 1 Contributor
3 reviews
3 helpful votes
Reviewed 5 days ago
via mobile

Osaka airport was closed for many days due to typhoon damage. The airline cancelled flights without communicating any alternatives. Some representatives lied to us and told us that they could not fly us to another airport in Japan and that our tickets would be refunded instead. Presumably we would then be stranded in China. After spending five hours talking to...

International Economy Amsterdam - Osaka

Thank sjohuvud
Level 4 Contributor
27 reviews
22 helpful votes
Reviewed 6 days ago

The service I received was truly magnificent. 787-9 truly a great aircraft. The crew were remarkable even if their English ability was sometimes very poor. I had a welcome drink, a Chinese breakfast, newspapers and magazines. Everything I could have wished for. Here HGH airport let me down..no wheelchair but one of the stewardess went and found a wheel chair,...

Domestic Business Class Beijing - Hangzhou

Thank Paul B
Shenzhen, China
Level 5 Contributor
29 reviews
8 helpful votes
Reviewed 1 week ago

Seattle flies directly to Shenzhen. You don't need to transfer from Hong Kong as before. The Xiamen Airlines Boeing 787 Dreamliner is flying. Compared with the old Delta and Lufthansa, the experience of taking the flight is more comfortable, and the flight attendant is more pleasing to the eye!

International Economy Seattle - Shenzhen
1 Thank szlghq
Level 3 Contributor
12 reviews
5 helpful votes
Reviewed 1 week ago

Safety instructions were impossible to understand as were any passenger notifications. I sat next to the engine and could not understand anything that was said.. The menu was strictly for Chinese, not Americans. Who eats squid ink sandwich? Not Americans. Something as simple as scrambled eggs were not as expected.. the bread Wes good and that was all I could...

International Economy Bangkok - Los Angeles

Thank Terable
Manila, Philippines
Level 4 Contributor
25 reviews
11 helpful votes
Reviewed 1 week ago

was victimized by the supertyphoon on Sep 16, and stranded in Jinjiang. The airport Xiamen Airlines staff Li Ling Ling is so helpful that she went out of her way to produce solutions in sending me out of the typhoon zone just in time for my several meetings that follow. Refund of some of my three tickets also went smoothly...

Domestic Economy Qingdao - Jinjiang

Thank anthonysfchiu
Las Vegas, Nevada
Level 6 Contributor
718 reviews
123 helpful votes
Reviewed 1 week ago via mobile

I did 2 international and 3 domestic flights in China over the past 2 weeks. The staff were very friendly and helpful with questions. The service on the planes were excellent. They kept the restrooms clean, and on a 14 hour flight that is a plus. The food was good.

International Business Class Los Angeles - Xiamen
Thank wolf3728
See travel tips for airlines
“Bring your own in-flight entertainment, especially noise cancelling type of earphone”
CerbyWong, 23 Sep 2018 | Read review
“About 30 Yuan taxi to the complimentary Xiamen hotel. Rooms for economy passengers are nice, free breakfast maybe not for fussy westerners.”
jimf167, 22 Sep 2018 | Read review
“Dont believe some of the reviews on other sites. This airline deserves 6 stars.”
paulbY7853QJ, 18 Sep 2018 | Read review
“Use Jinjiang airport, not crowded at all and so "homely"”
anthonysfchiu, 17 Sep 2018 | Read review
“you will be stress out by the lack of basic customer service = they refused to answer visa question, and let you get stranded during transit”
sw438, 6 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Xiamen Airlines
Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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