Xiamen Airlines
Overview
3.5712 reviews
Legroom
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Onboard Experience
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About Xiamen Airlines
Airline Alliance
SkyTeamHeadquarters: 22 Dailiao Road, Xiamen China 361006
Airline Summary
Founded in 1984, Xiamen Airlines (MF) is China's first privately owned airline. It is owned, in part, by China Southern Airlines (CZ). Xiamen Airlines is headquartered in Xiamen, Fujian Province, and operates from hubs at Xiamen Gaoqi International Airport (XMN), Fuzhou Changle International Airport (FOC) and Hangzhou Xiaoshan International Airport (HGH). The carrier is part of the SkyTeam alliance and flies to about 70 destinations. The majority of these are domestic destinations, but the airline also flies to 13 countries in Asia, Oceania and Europe.
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712Reviews
310Photos
100Tips
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Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
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Popular mentions
Amsterdam - Manila
International
Low prices, excellent service! Booked the first flight with Xiamen. Xiamen changed their flight scedual. You can call them directly, even if you've booked by an agent. You can change the flight or get your money back. Top service. Second flight with Xiamen had a layover of more than 12 hours in Xiamen. Included in the low price was a classy hotel !!! Everybody I spoke was surprised by this excellent service. You only have to pay the bus or taxi back to the airport. Simple food, but hey, look at the price ... My flights were with Boeing airplanes.…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Amsterdam - Bangkok
International
We were pleasantly surprised by this airline, we didn’t expect much but we got everything!! We had quite a bit of leg-space and we got lots of food which was pretty good! I would 100% recommend flying with this airline. The flight attendants were very nice and had good service. We flew back with Emirates, but we all agreed that Xiamen airlines was way better. We also got a FREE hotel stay for one night because we had a 18 hour layover, they brought us to the hotel by bus and we only had to pay for a taxi back to the airport in the morning. This gave us a chance to explore the city for a couple of hours…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Amsterdam - Xiamen
International
Never again flying with this airline ! Staffs are extremely rude , they don’t speak English , if you ask them some basic stuff they will not understand you and getting angry for not understanding you. Food is extremely terrible as well , and also the airport it self ( Xiamen ) is extremely boring and the airport staffs are rude. NEVER AGAIN !!!!!!…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Denpasar - Amsterdam
International
My husband and I bought tickets from Xiamen Airlines one month ago, from Bali to Amsterdam. We got the tickets in our e-mail and we paid for them. When we got on the airport to check-in, we were refused on the flight because ‘our names were not in the system’. There was nothing they did to help us and the customer service was unreachable. We had to book another flight and have no idea if we are able to get a refund. AVOID!!…
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Date of travel: July 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Melbourne - Amsterdam
International
I’d never heard of this airline before. While scanning through Skyscanner I came across this airline. I booked return flight from Melbourne - Amsterdam for 3 pax which was way too cheaper than my imagination. At first, I thought, it’s too good to be true but booked the tickets anyways. Booking online was easy and received booking confirmation on the same day. As I never heard of this airline, I decided to read the reviews, checked pics on Google and YouTube. There were many negative comments and I thought if I made a mistake. I thought of cancelling the tickets, but then decided to go ahead. Few weeks into flying, we prepared ourselves mentally and physically and had zero expectations - you get what you pay for! Also, there is no online check-in system. Few days before your flight, Xiamen Airlines sends notification. Although they email in Chinese, you can Goggle translate which was no hassle. Finally, the day arrived, and we reached the airport. I could see many people have booked this flight. Check-in at the counter was smooth and simple. The flight was on time and as we boarded the flight, the interiors look just like any other plane, good leg room and everything was working well. Regarding the entertainment system, there are not too many options so you might want to download few movies on your phone. Cabin crews were friendly and approachable. Although they don’t speak fluent English but speak and understand basis. We ordered special mean (vegetarian) and it was delicious. This whole process was beyond my expectations but then I thought Immigration will be a bit difficult. We reached Xiamen before time and had an overnight transit. Although Xiamen Airlines provides complimentary accommodation, we decided to book hotel ourselves. Once landed, the way to the transfer desk/ immigration was signed everywhere so that no one can miss. There is Wi-Fi at the airport, however China does not support Google, FB, YouTube so you need to either have a VPN or use your own service provider. At the transfer desk, you need to tell them for how long you need transit visa which is free of cost and show your outbound fight from Xiamen to your final destination. Even the immigration officer was able to speak basis English. We got 24 hour transit visa, collected our bags and head off to our hotel. Again, all this was totally different than what I read online. I was really happy with how things were unfolding. Make sure you download Alipay to pay for everything in China – it's easy, simple and secure and this is there preferrable mode of payment. Another one is We Chat, but you cannot link you bank card. Overall, we have a pleasant experience, and we would like to fly again with Xiamen Airlines. I’ve been telling all my friends about this airline.…
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Date of travel: June 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
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flight change last minute
123456…
Nausheen Dhal wrote a tip Jul 2024
"Download Google Translate, few movies on your plane - there entertainment system doesn't have many options."
malcolm b wrote a tip Jun 2024
"MY TIP WOULD BE NEVER EVER EVER FLY WITH THEM. AGAIN, I PAID OVER $500 EXCESS TO TAKE A SINGLE 21KG BAG"
Tomcotravels wrote a tip May 2024
"Avoid flying their older planes because they clearly do not maintain them very well... "
123456…
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