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WestJet


8,422 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,422 Reviews from our TripAdvisor Community

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8,422 reviews from our community

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Showing 8,165: English reviews
Level 2 Contributor
8 reviews
Reviewed today
NEW

Imagine and Easy Jet price with a service of BA. The plane doesn't have entertainment and you have to pay for your food but hey! the price and the cabin crew service is fantastic!

International Economy London - Toronto
Helpful?
Thank Diana T
Calgary, Canada
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

Great flight. Great crew. Great service !! Flying again later this month for a flight to Vancouver !!!

Domestic Economy Calgary - Kelowna
Helpful?
Thank Ryan_Soda
Rosemere, Canada
Level 5 Contributor
56 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

Coming from Nassau we were supposed to have a 1h30 transfer in Toronto to Montreal (wich is about 1h15 flight) After 6 hours of delay, we still don’t know at what time we gonna fly!!! This is not acceptable for an Airline company like West Jet!! Ridiculous!! Never again with West Jet and i will not recommend it either!!

Domestic Economy Toronto - Montreal
Helpful?
Thank alb311
Delray Beach, Florida
Level 4 Contributor
48 reviews
5 helpful votes
Reviewed yesterday
NEW

The 2 leg flight from Toronto to Honolulu with a stop in Vancouver was expertly handled by Westjet. Everything from checking in on line to luggage retrieval was very smooth. Staff were pleasant and helpful. The extra legroom was a boon on such a long trip. And having only two seats in the row was also worth the extra fee.

USA Premium Economy Toronto - Honolulu
Helpful?
Thank Marenel
Waterdown, Canada
Level 3 Contributor
13 reviews
Reviewed yesterday
NEW

Cabin space was a little cramped. Too much carryon luggage on board for the allotted space left our carryon at our feet. Food selection was great and tasted good. Cabin got very chilly for most of the trip and when I asked to purchase the blanket kit there was none available. Made the remaining trip very uncomfortable.

Domestic Economy Toronto - Vancouver
Helpful?
Thank Linda W
Level 3 Contributor
14 reviews
3 helpful votes
Reviewed yesterday
NEW

We had a great flight from Dublin to St. John’s, NL. The direct flight is so convenient and makes it easy to access Europe from St. John’s. We fly WestJet a lot as we find the service good and the flight attendants and staff friendly.

International Economy Dublin - St. John's
Helpful?
Thank Karen C
Vancouver, Canada
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

First flight with WestJet and won't be my last. Great customer service, from the airport to the plane.

USA Economy Vancouver - New York City
Helpful?
Thank E8184SGkellyc
Airdrie, Canada
2 reviews
Reviewed yesterday
NEW

To make more money, airlines have reduced the space between seats so they can get more seats on the plane. But when a tall person sits down your knees are jammed into the back of the seat in front of you. therefore you must sit sideways, if possible, for the duration of a 2 hour flight.

Domestic Economy Winnipeg - Calgary
Helpful?
Thank matloe1
Pelham, Canada
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Flight was on time departing and arrived on time. Seat 8d was comfortable. Flight attendants were friendly and efficient.

Caribbean Economy Toronto - Hamilton
Helpful?
Thank LynskieinFenwick
Las Vegas, Nevada
Level 6 Contributor
750 reviews
173 helpful votes
Reviewed yesterday
NEW

I used to fly WestJet all the time but combination of cost to fly and family moving has changed that. I get that this may be a money maker route (YEG-LAS) for WestJet but what used to be a $350-$500 usd round trip ticket for a 2 1/2 hour flight is now much much more usually over $700 usd now....

More 
USA Economy Edmonton - Las Vegas

Helpful?
Thank yorosey
See travel tips for airlines
“Buy premium economy seating for long trips.”
Marenel, 16 Jul 2018 | Read review
“We always check in online within 24 hours of our flight. This makes things easier at the airport.”
N3107XAkarenc, 16 Jul 2018 | Read review
“Over the wing gives you a lot smoother flight”
Sea2see2018, 15 Jul 2018 | Read review
“Be sure to check in online to bypass all the hassle at the airport. It makes travelling so much more easier.”
Sashera, 15 Jul 2018 | Read review
“Best is to bring your food and drink if you can, and avoid any interaction with Flight Attendants if possible.”
527zosia, 14 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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