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WestJet


8,159 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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8,159 Reviews from our TripAdvisor Community

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8,159 reviews from our community

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Showing 7,909: English reviews
Swansea, United Kingdom
Level 5 Contributor
66 reviews
51 helpful votes
Reviewed yesterday
NEW

As the the title suggests it was a flight that did not last more than 90 minutes. The crew were very attentive and welcoming. They did their best to make customers as comfortable as possible in an economy flight. If there is problem it’s the time it takes to disembark, but that is due to the plane designe. PS nice...

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Domestic Economy Calgary - Victoria

Helpful?
Thank Lyn R
Saskatoon
Level 4 Contributor
47 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

Plane out of Kamloops was delayed due to weather in Calgary. I get it. These things happen. The ground people in Kamloops were great. But how come the AC flight out of Calgary took off 30 - 45 mins before The Westjet flight? Same airplane. Also no one would give us information on our connecting flight WS3102. “Olga” the flight...

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Domestic Economy Kamloops - Regina

Helpful?
Thank Larry S
Toronto, Canada
Level 2 Contributor
5 reviews
Reviewed yesterday
NEW

The friendly, corteous and polite attitude of their staff is what made West-Jet the success story in Canadian travel services. Having worked in the Hospitality Industry for many years I always maintain that customer satisfaction and word of mouth is the best advertising for any company. I wish they would travel to more places south of Mexico.

Caribbean Economy Toronto - Varadero
Helpful?
Thank mefistome
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed yesterday
NEW

One bit of unhappiness was the fact that I had a direct flight booked, and for my return flight they switched that to a stopover in Calgary for 3 hours. That has happened once before when they actually switched the day of my trip.Pay attention to any emails or messages from them then give them a call if what they...

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Domestic Economy Edmonton - Hamilton

Helpful?
Thank Eve F
Toronto, Canada
Level 4 Contributor
23 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Such a great experience with this airline! I like the on time departures and arrivals, the nice attitude of the flight attendants; the options of the meals while small for a 3 hours flight however the food was great - had the chicken wrap. Would definitely try and book my next trips with Westjet!

Domestic Economy Toronto - Montreal
Helpful?
Thank 430gabrielacristinah
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

Travelling is always a task however the staff at westjet always make it effortless. Best airline within Canada

International Economy Montego Bay - Toronto
Helpful?
Thank Cameille C
Colombo, Sri Lanka
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW
via mobile

I am stuck here in Winnipeg because my flight WS 490 was canceled without explanation. The only offer I got was they could stick me on a flight to Edmonton the I can chill in Edmonton for 4 hours befor I would get a flight that would take me to Toronto and arriv around 5:47 am. That’s almost 12 hours...

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Domestic Premium Economy Winnipeg - Toronto

Helpful?
1 Thank pw443175
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

It is is long flight, about 9 hours! My itineary message tells me that I do not have free check-in bag! So, i packed up handy! I did not know that I needed to order food! it ended up that I purchased a pizza on board to fill my sotmach. Luckily the soft drinks are free!

International Economy Vancouver - London
Review collected in partnership with Sky-tours

Helpful?
Thank John L
1 review
Reviewed 2 days ago
NEW
via mobile

My family had the worst experience with the staff at WestJet. Our flight made us late for connection because one other lady going through customs was causing a fuss. My sister and I ran as fast as we could to get to the gate, and when we said our parents were just behind they told us they were closing the...

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Canada Economy Orlando - Toronto

Helpful?
Thank Larysa M
Ontario, Canada
Level 2 Contributor
5 reviews
Reviewed 2 days ago
NEW
via mobile

I fly with this airline anytime available. They have a user friendly website for booking, friendly and helpful staff, served food and drink, and smooth flights! Don’t be afraid to fly with this airline!

Domestic Economy Toronto - Charlottetown
Helpful?
Thank branstan10
See travel tips for airlines
“Open your own account to receive West-Jet rewards and promotions”
mefistome, 22 Jun 2018 | Read review
“Watch for any emails or messages you may receive regarding”
evef401, 22 Jun 2018 | Read review
“Be persistent and polite when you need help. Don't give up. Try a different agent if one isn't being helpful.”
sandrasZ4303CP, 21 Jun 2018 | Read review
“Eat before you fly Westjet”
peterace99, 21 Jun 2018 | Read review
“Your kidding about the food and beverage, right? Have your credit card ready if you want on board food.”
hkgilchrist, 21 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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