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WestJet


9,739 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,739 Reviews from our TripAdvisor Community

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9,739 reviews from our community

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Showing 9,441: English reviews
Halifax, Canada
Level 4 Contributor
30 reviews
32 helpful votes
Reviewed today
NEW

Flew to Paris with WestJet, spent the $ 2000.00/person to purchase Plus, the best service they offered at the time of us booking the flights. It was great to have a direct overnight flight to Paris at just a little over 6 hours. the flight was smooth and uneventful. Check in at Halifax is typical, poor. Firstly, Westjet should have...

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International Premium Economy Halifax - Paris

Helpful?
Thank Fred M
Halifax, Canada
Level 2 Contributor
6 reviews
Reviewed today
NEW

We left on time, arrived ahead of schedule, seats were comfortable and service was adequate. No complaints! Immigration at Gatwick was another story, definitely in need of more staff.

International Economy Halifax - London
Helpful?
Thank Clark B
Smithville, Canada
Level 3 Contributor
9 reviews
2 helpful votes
Reviewed today
NEW
via mobile

I have flown WestJet since it’s inception and loved the airline. In the last few years the care and attention to detail along with attitudes have digressed. Today I got to the front desk and my prepaid and pre booked emergency exit row seats were sold off. I’m 6’4” and book ahead for a very specific reason. If I didn’t...

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Domestic Economy Grande Prairie - Hamilton

Helpful?
Thank JethroCornfield
Level 4 Contributor
30 reviews
16 helpful votes
Reviewed yesterday
NEW

I've flown transatlantic 5 times with different airlines in the last 18 mths. Pros and cons of this Westjet transatlantic night flight in economy:- + Great price + on time + friendly staff + good check in at Toronto + not sure whether to list as positive or negative...for me more negative - an entertainment system with I think movies...

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International Economy Toronto - London

Helpful?
Thank Philip G
Calgary, Canada
1 review
Reviewed yesterday
NEW

The announcement was, "The bathroom at the front of the plane is reserved for Plus seating guests (max of 12)." The 2 bathrooms at the rear of the plane are for the remaining 120 guests. People seating in rows 4+ could not get to the back of the plane because of the beverage cart and were refused access to the...

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Domestic Economy Victoria - Calgary

Helpful?
Thank blangl0is
Toronto, Canada
2 reviews
2 helpful votes
Reviewed yesterday
NEW

Friends have told me they don’t like WestJet because they’re “too happy”. Well I’ll take happy over stoic Air Canada any day. Forgive them for loving the company they work for. We upgraded to WestJet Plys at check-in which is always the way to go. $120 got each of us a bigger seat, ample leg room, an attentive flight attendant...

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Mexico Premium Economy Toronto - Cancun

Helpful?
Thank Slots-n-SwimUps
Fergus, Canada
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

Excellent experience, as always. Flight left on time, plane was clean and tidy. Flight attendants were helpful and pleasant. Flying is not my favourite thing, but have always been happy with WestJet.

Domestic Economy Toronto - St. John's
Helpful?
Thank Lee T
Calgary, Canada
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Great service once again. Flight attendants for friendly and inventive. The Check in agent at the gate was help full. A smooth flight. great movies to watch. Very much recommended.

Domestic Economy Toronto - Kelowna
Helpful?
Thank Ryan_Soda
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Victoria, Canada
Level 4 Contributor
32 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

We have always flown WestJet and over the years we found that the service is not what it used to be. Still an outstanding airline but it’s slowly becoming just like any other airline. Loading by zone and class, in our opinion, seems to have slowed down boarding as you wait for those that are sitting at the front of...

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USA Economy Victoria - San Diego

Helpful?
Thank CFVet
Calgary, Canada
2 reviews
Reviewed 2 days ago
NEW
via mobile

I always use Westjet when I fly, seats are comfy and they are always so happy. Always a great experience.

USA Economy Calgary - Las Vegas
Helpful?
Thank scowie53
See travel tips for airlines
“Consider getting the RBC WestJet master card, it’s well worth it.”
clarkbeattie, 22 Oct 2018 | Read review
“Bring your own blanket and coat, and an ipad with the right app downloaded beforehand.”
693philipg, 21 Oct 2018 | Read review
“Well worth the extra money for the exit row seating.”
leetF8191QE, 21 Oct 2018 | Read review
“Check in online”
Ryan_Soda, 20 Oct 2018 | Read review
“Suggest you buy food before boarding, and bring a good set of ear phones!”
Boomer62, 19 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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