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WestJet


10,151 reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1 888-937-8538 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,151 Reviews from our TripAdvisor Community

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10,151 reviews from our community

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Showing 9,844: English reviews
2 reviews
Reviewed yesterday
NEW

Our Flight left on time, staff were very courteous and our landing smooth. We carried on our luggage which was packed appropriately as per flight regulations. The crew greeted us with friendly smiles as we boarded. We love to fly with WestJet. We do not work for WestJet. We were 3 adults and found our no frills flight very pleasant.

Date of travel: November 2018
Domestic Economy Kelowna - Vancouver
Helpful?
Thank Maps769387
Garden Grove, California
Level 5 Contributor
50 reviews
7 helpful votes
Reviewed yesterday
NEW

Flight it self was fine, it was the ground crew where the problems lay. First off if I never go through Toronto again I'll be happy. It is a heck a walk to go through customs with very little help from anyone, not very friendly in Toronto if you ask for help its like you are bothering them. Then the...

Date of travel: October 2018
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Canada Economy Boston - Quebec City

Helpful?
Thank Bleueyes810
Level 3 Contributor
5 reviews
6 helpful votes
Reviewed yesterday
NEW

Flying from Ottawa via Toronto to St. Lucia. Took off with a delay in Ottawa, due to bad weather. Flight Toronto to St. Lucia was delayed again by 30 minutes ( Winter in Canada) but the time was made up by the time we got to St. Lucia. Great crew on board. Return flight left on time and arrived in...

Date of travel: December 2018
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Caribbean Economy Ottawa - St. Lucia

Helpful?
Thank swican
2 reviews
Reviewed yesterday
NEW
via mobile

Have always been a loyal westjet supporter. However they have been absolutely horrible with our last vacation. My family saved for 2 years with our Westjet rewards Mastercard, only to have westjet steal them away from us. We booked through the westjet representive for a family vacation at the Barcelo Palace in Maya Riveria. You could only choose the premium...

Date of travel: November 2018
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Mexico Economy Calgary - Cancun

Helpful?
Thank shawnpatrickw
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW
via mobile

Precooked a flight back in March and was set to board mid November, flight was delayed 3 hours and we missed our connection flight to Calgary. This made us miss our Cancun flight. I had booked our family of four in the same row, now they best I was offered was another flight plan but made me miss our transfer...

Date of travel: November 2018
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Domestic Economy Terrace - Calgary

Helpful?
Thank Delaina C
2 reviews
1 helpful vote
Reviewed yesterday
NEW

What can I say ? WestJet never disappoints. Their staff are so friendly and do everything they can to make your flight as pleasant as possible. Their aircraft are modern and clean. I always feel safe when I fly with them. They are my airline of choice by far and will pay more and take a longer flights if necessary...

Date of travel: November 2018
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Mexico Economy Vancouver - Cancun

Helpful?
Thank Darleen H
Camrose, Canada
Level 1 Contributor
4 reviews
Reviewed yesterday
NEW

The flight was uneventful but my suitcase was a little worse for wear when I landed. They lost my luggage strap and the suitcase was damaged on one corner.

Date of travel: November 2018
Domestic Economy Edmonton - Comox
Helpful?
Thank Z5651IDlindab
Drumheller
Level 6 Contributor
116 reviews
39 helpful votes
Reviewed yesterday
NEW

Wow, what an improvement from my last flight with Westjet. The flight down was uneventful, and although we left a few minutes late, we arrived early. Flight back was in a beautiful new leather seated plane with lots of leg room and clean bathrooms. A delightful flight crew.Best part- no more messing about with watching movies on the seat in...

Date of travel: December 2018
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Mexico Economy Calgary - Puerto Vallarta

Helpful?
Thank pzwolfDrumheller
Ottawa, Canada
Level 3 Contributor
20 reviews
2 helpful votes
Reviewed yesterday
NEW

we were returning to Ottawa from Rio via Atlanta and Toronto. After recovering our luggage (3 people) in Toronto, a WestJet agent showed us where we should place it to be sent to the plane. Arriving in Ottawa, no luggage! When they finally found and delivered it, my main suitcase had been bashed in on two sides, and two protective...

Date of travel: November 2018
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Domestic Economy Toronto - Ottawa

Helpful?
Thank 313elly
Vancouver, Canada
Level 6 Contributor
248 reviews
74 helpful votes
Reviewed yesterday
NEW

When you can get WestJet flights for the "discount airline price", it is a good deal. They have modern equipment and provide great service. Entertainment options through the Westjet connect app are somewhat limited, so if this is important to you, bring your loaded ipad. WestJet is trying to become a full-service airline and is now starting to offer a...

Date of travel: November 2018
More 
USA Economy Vancouver - Palm Springs

Helpful?
Thank John A
See travel tips for airlines
“stewards and stewardess are phenomenal.”
nikki792018, 11 Dec 2018 | Read review
“Prepare for a fantastic flight!!!,”
Rose_AnnYuma_Az, 11 Dec 2018 | Read review
“Save your money and stick with economy. Premium isn't worth the extra cost.”
X7755XJjennac, 11 Dec 2018 | Read review
“If you're polite and ask nicely they go out of their way to help you”
IamClaynadian, 10 Dec 2018 | Read review
“Make sure to get an exit seat and bring your own entertainment. Wi fi is $20.”
LightPacker282516, 10 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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