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WestJet


4 of 5 stars
1,530 Reviews
Headquarters: 22 Aerial Place N.E., Calgary, Alberta T2E 3J1 Canada +1-888-937-8538 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 629
    Excellent
  • 527
    Very good
  • 220
    Average
  • 90
    Poor
  • 64
    Terrible
Friendly Staff and Affordable

We flew economy from Vancouver to Honolulu - the pilots, and air crew all seem like they love their... read more

4 of 5 starsReviewed 6 days ago
Sarah M
,
Vancouver, Canada
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    4 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,530 Reviews from our TripAdvisor Community

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1,530 reviews from our community

Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
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English first
Melbourne, Australia
Level Contributor
17 reviews
1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Arriving at the gate to be told the only inflight entertainment would be via the westjet app on a smart device. Not very body has access and so we spent six boring hours twiddling our thumbs, would have thought after paying so much extra for plus seats, some form of entertainment would be offered in plus. Just another cheap nasty...

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Domestic Premium Economy Halifax - Vancouver

Helpful?
Thank Steve G
Gatineau, Canada
Level Contributor
25 reviews
17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

In general it is acceptable and copra le to other companies such as Air Canada. There is no entertainment system. Therefore, you need to ensure that you download their west jet connect app before leaving in order to have entertainment during the flight. Their policy on checked baggage and what your entity to is confusing.... I called the customer service...

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USA Economy Ottawa - Orlando

Helpful?
Thank Eric C
Level Contributor
6 reviews
3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We've flown Delta, AA, United, Spirit and WestJet to Dominican Republic. Only WestJet flies into El Catey (Samana) and it's cheaper and direct! We also can't find direct flights from the midwest to anywhere in Dominican Republic. So rather than having a long layover somewhere (risking a cancellation) we drive 3 1/2 - 4 hours from Metro Detroit to Toronto....

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Caribbean Economy Toronto - Puerto Plata

Helpful?
Thank Renek40
Broadmayne, United Kingdom
Level Contributor
8 reviews
4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We flew with Westjet from Gatwick to Vancouver, then another flight to Toronto and eventually back to Gatwick. From the booking to the flights we were very impressed with the service. The stewards on the flight were very attentive and really friendly. The planes were always clean and the seats were comfy enough with good legroom, I'm over 6ft and...

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International Economy London - Vancouver

Helpful?
2 Thank matt j
Vancouver, Canada
Level Contributor
8 reviews
4 of 5 stars Reviewed 6 days ago NEW

We flew economy from Vancouver to Honolulu - the pilots, and air crew all seem like they love their job - very friendly and accommodating staff. I would fly westjet again!

USA Economy Vancouver - Honolulu
Helpful?
Thank Sarah M
Herefordshire, United Kingdom
Level Contributor
30 reviews
10 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Flight was average in most aspects. Just prior to take-off, they announced that you could download their App for the In-flight entertainment. If you do not have a Smart Phone, then you have no In-flight Entertainment. It does not download for everyone in the time specified either.

International Economy London - Toronto
Helpful?
Thank Philippa7260
Montreal, Quebec
Level Contributor
20 reviews
6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We flew Westjet, booking Plus seats. The price of seats, regardless are really high for domestic flights. On top of paying for every little thing. Seat selection (when you already paid for plus), etc. But the staff were kind & very helpful all through the flight. The flight itself was great, takeoff and landing, smooth. Just wish domestic flights were...

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Domestic Premium Economy Montreal - Vancouver

Helpful?
Thank Sean H
Calgary
Level Contributor
36 reviews
3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Always a good time on WestJet. No doubt the pride of ownership among employees leads to an all round better travel experience. Staff are friendly, personable, and the vast majority of them seem to appreciate my business. They are accommodating and helpful. WestJet ALL THE WAY!

Domestic Economy Calgary - Regina
Helpful?
Thank billmI5711KQ
St. Maarten-St. Martin
Level Contributor
4 reviews
3 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Arrived at airport 2 hours before flight. I was just making a quick trip up to Toronto to pick up a new puppy from a breeder, leaving Sunday returning Tuesday. Upon reaching the check-in counter I was informed that Westjet had blocked my boading of this flight due to the fact I had purchased my ticket 3 days prior to...

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International Economy St. Maarten-St. Martin - Toronto

Helpful?
Thank 215bubba
Hong Kong
Level Contributor
15 reviews
14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Booked this flight in February for a one way trip to London with my daughter. With a promotional fare of about $300 per seat in economy, I decided to buy 3 seats so that we could spread out. The food was okay and the flight non-eventful with one huge exception. The window shade on 9A was broken and no way...

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International Economy Vancouver - London

Helpful?
Thank HKVol
See travel tips for airlines
“If I can, I always fly to Dominican Republic with WestJet...and book on their site!”
 of 5 stars Renek40, 23 Aug 2016 | Read review
“Download the Airline's App in advance as they only tell you about it once all Passengers have boarded and they are preparing for take-off.”
 of 5 stars Philippa7260, 23 Aug 2016 | Read review
“keep your mouth shut”
 of 5 stars 215bubba, 23 Aug 2016 | Read review
“You don't need much there. A carry on will do and save you time at the check-in counter”
 of 5 stars notthemaid, 22 Aug 2016 | Read review
“Choose seats near the front”
 of 5 stars MarjorieRoseHill, 22 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About WestJet
Canadian low-cost carrier WestJet Airlines (WS) is the country's second largest airline. Along with its regional subsidiary WestJet Encore, the airline flies to about 90 destinations. These include destinations in Canada, the United States, Mexico, Central America, the Caribbean and Europe. The airline also has codeshare arrangements with more than a dozen other carriers. WestJet operates airplanes with all Economy Class seating. Passengers can opt for certain fares (known as Plus) that offer preferred seating in the front of the plane with extra legroom. The airline has hubs at Calgary International Airport (YYC) and Toronto Pearson International Airport (YYZ).

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