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Vueling Airlines


18,306 reviews
Headquarters: Pla de L'Estany, num 5, 08820 Barcelona Spain 011 34 807 30 07 45 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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18,306 Reviews from our TripAdvisor Community

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18,306 reviews from our community

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Showing 4,862: English reviews
Rome, Italy
Level 6 Contributor
166 reviews
81 helpful votes
Reviewed today
NEW

A little bit late on departure but acceptable. What I dont accept is the differences in prices while you are doing check in. It is ridiculous. It does not help on speed and useless.

Domestic Economy Barcelona - Malaga
Helpful?
Thank anto46
Paris, France
Level 6 Contributor
145 reviews
76 helpful votes
Reviewed today
NEW

Vueling has to be about the shiftiest airline company around. Two weeks ago, I bought a roundtrip ticket from Paris-Barcelona online. Paid with a US credit card. The site never came back - just the rotating ball. I tried again about an hour later, but was informed that a duplicate booking existed. I checked - my credit card had been...

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Europe Economy Barcelona - Paris

Helpful?
Thank Hegira
London, United Kingdom
Level 3 Contributor
16 reviews
6 helpful votes
Reviewed yesterday
NEW

Flight delayed both ways. Cabin crew uninterested in anybodies needs, and one in particul;ar really quite stupid. I could go on but can't be bothered.

Europe Economy London - Rome
Helpful?
Thank carolwU1079LC
Level 1 Contributor
4 reviews
6 helpful votes
Reviewed yesterday
NEW

I have been promised by Vueling compensation for a flight cancellation five months ago. I have written them many, many times. Either they ask for the same information over and over again or they just ignore my emails. This is shockingly bad service. The flight was cancelled as we were about to board the plane. Only flight cancelled at the...

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Europe Economy Bilbao - London

Helpful?
2 Thank Rosemary M
Cardiff, United Kingdom
2 reviews
Reviewed yesterday
NEW

A terrible experience due to our luggage being delayed for 72 hours and were only staying for 4 days had to go without clothing etc and the airline wont compenstate us for our inconvenience customer service don't seem to care about us

Europe Economy Cardiff - Alicante
Helpful?
Thank Susan D
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed yesterday
NEW

My wife's checkin luggage was lost/delayed when she flew from Rome to Dubrovnik with 2 of her friends in October. This was reported at Dubrovnik. The bag was delivered 3 days later during which time she had to buy some clothing, personal items and toiletries to tide her over as everything she needed was in the suitcase. She called Vuelings...

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Europe Economy Rome - Dubrovnik

Helpful?
Thank Stephen N
1 review
Reviewed yesterday
NEW
via mobile

so terrible experience, they delayed my suit bag from 12 may up to 15 may, three nights I stayed with stuf less because they easily forgotten to ship it on the same flight, and they didnt care to contact me when they found it I'm the one who calling them to check the update, after all that when I asked...

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Europe Economy London - Barcelona

Helpful?
Thank basel a
Level 4 Contributor
32 reviews
8 helpful votes
Reviewed yesterday
NEW

Booking on line was simple, with effective confirmations at every stage. Check in was great. Kind of DIY using remote terminals and baggage drop. No lines to wait in at all. Pre-boarding at the gate, fell down a bit. It was supposed to be done by groups, but the information given to those of us who were waiting to board...

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Domestic Economy Almeria - Barcelona

Helpful?
Thank Norman M
London, United Kingdom
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed yesterday
NEW
via mobile

(English is below) ブエリング航空のウェブサイトでの事前オンラインチェックインは、日本のパスポートでは不可でした(2018年11月現在)。搭乗当日約2時間前には空港に到着し、チェックインをしようとしましたが、セルフチェックインの機械でも座席番号が表示された後にエラー表示。近くにいたスタッフの人が操作をしてもダメだったので、ヘルプカウンターへ行ってみると、オーバーブッキングのため席がないとのこと。今さっき座席がアサイン&表示されたのに、なぜ?と言っても、「あなたたちが最後に来たので、座席はもうない」と。「とりあえず搭乗口に行き待ってください、全員搭乗が終わった後にスタッフが何か話すでしょう」、その後のフライトの状況も含めて確認しても曖昧な回答のみ。「ダメなら次のフライトに振りかえる、あなたたちはWaiting Listの1番目だ」とのこと。 いったん出国手続きをし、搭乗ゲート前で待ちました。全員搭乗が終わった後に、おそらく同じ状況になっていたと思われる人が他に2-3人くらいいて、私たちは3人、次の人は1人、その人の相方は既にゲートの中に入って待っている状況。スタッフが私に対して「残りは1座席だが、1人だけ行くか3人で次の便に一緒に乗るか?」と聞かれたので、次の便には必ず3人乗れるのか→Yes、その便は今日中なのか→Yes、絶対に約束できるか→Yes、という確認をして、3人で一緒に次の便に乗ることにし、カップルの片割れに1席を譲りました。その人が中に入っていった直後 2分も経たないうちに 、次の便の手配をし始めたスタッフが、「今夜の便は全部なく、明日の朝にになります、ホテルと食事は用意するので」。今さっきあなた約束したよね?と言っても、So sorry, but this is the only solution。入出国コントロールのPoliceに事情を説明して、外に出て、チケットカウンターに行ってくださいとのこと。日曜夕方の便で、他の航空会社もほぼ同時間帯に出発しており、自力での再手配も間に合いませんでした。 仕方なく到着ロビーにあるチケットカウンターに行き、ホテルの手配(空港とダウンタウンの間にあるホテル)をしてもらいました。 フライトごとキャンセルになっていたら、ホテルの手配もしてもらえなかっただろうし、格安航空トラブルの中では、まだいい方だったかと思います。 Mealクーポンと無料シャトルバスも付けてくれたのですが、翌日早朝便のため、シャトルバスは使えず、タクシー代は自腹で払うことに・・・。(ホテルからは、タクシーのレシートを持って交渉をするしかないと言われましたが、早朝に到着ロビーのチケットオフィスが開いているのかなど面倒になり、諦めました。) 日本のサービスレベルを期待している方、英語またはスペイン語で交渉・判断できない方にはおすすめしません。使う場合には、何かあっても気にならないという、広い心が必要です! We booked Vueling airline (from Barcelona to London Gatwick) but online check-in was not available with our passport (Japan) in Vueling website. So we arrived 2 hours before at the airport and tried to check-in at the help counter, but no seat was...

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Europe Economy Barcelona - London

Helpful?
Thank mika7574
Ottawa, Canada
Level 4 Contributor
23 reviews
12 helpful votes
Reviewed 2 days ago
NEW

Easy checkin procedures. Efficient boarding. Very clean cabin. Amazingly roomy seats. Felt airy instead of squished.

Domestic Economy Barcelona - Malaga
Helpful?
Thank karen d
See travel tips for airlines
“Book with another airline.”
Hegira, 14 Nov 2018 | Read review
“Don't expect any service until the cabin crew have finished thier sandwiches”
carolwU1079LC, 13 Nov 2018 | Read review
“Don't fly Vueling”
rosemarym589, 13 Nov 2018 | Read review
“Don't book with them because if there is a problem they don't want to know”
susyd232, 13 Nov 2018 | Read review
“Seek another airline.”
938stephenn, 13 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Vueling Airlines
Vueling Airlines (VY) is a Spain-based low-cost carrier and is the country's second largest airline. The airline flies non-stop to about 155 destinations in Europe, Asia and Africa. Vueling aircraft feature a single Economy Class cabin, though passengers can pay extra for preferred seating with extra legroom or toward the front of the plane. The airline has two hubs: Barcelona–El Prat Airport (BCN) and Rome's Leonardo da Vinci–Fiumicino Airport (FCO), as well as 14 operating bases in Brussels, France, the Netherlands and Spain.
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