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Volaris


2,907 reviews
Headquarters: Antonio Dovali Jaime 70, Torre B, Mexico City 01210 Mexico 011 55 11028000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,907 Reviews from our TripAdvisor Community

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2,907 reviews from our community

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Showing 849: English reviews
Brooklyn, New York
1 review
Reviewed yesterday
NEW

Less than a week before my trip, Volaris canceled my return flight. I had to call the airline to change to a different flight, which were all 7:10am flights. We lost the entire day on the final day of our short trip because of this. The man who changed our flight offered us two $100 vouchers. He advised us to...

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USA Economy Mexico City - New York City

Helpful?
Thank bkny89
San Diego, California
Level 4 Contributor
22 reviews
5 helpful votes
Reviewed yesterday
NEW

The seats are tiny and uncomfortable, and you have to pay for everything! No complimentary snacks... they are the Spirit Airlines of Mexico. Also, I arrived 2 hours early to the airport and almost missed my flight because check in took over an hour!

Domestic Economy Tijuana - Mexico City
Helpful?
Thank Delia L
Daly City
Level 6 Contributor
94 reviews
70 helpful votes
Reviewed yesterday
NEW

My wife and I fly quite frequently using various airlines. The main factor for choosing a certain airline over another was the price. We don’t care how we get there as long as we get there safely and the most economical way. The poor experience we had with Volaris made us rethink that. We will never fly with Volaris again...

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Mexico Economy San Francisco - Cancun

Helpful?
Thank henryonatrip
1 review
Reviewed 2 days ago
NEW
via mobile

I would never recommend this airline ! It is the worst they are very rude ! Including there supervisers they are no help and Insinuate everything is your fault ,Do not honor your tickets after a misunderstanding or even offer an apology all they do is blame you ! . Do NOT fly with them they are the worst, Gaureented...

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Domestic Economy Tijuana - Mexico City

Helpful?
Thank Jamie C
San Diego, California
Level 1 Contributor
3 reviews
15 helpful votes
Reviewed 2 days ago
NEW

ticket was reasonably priced given we had to take this flight at midnight and it had 2 stops. however, we had a shocking surprise at the airport, $50 for checking in first bags?? that is almost 40% of the ticket price, ridiculous!! Plus on the flight you had to pay for even drinking water, it was freezing and they did...

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USA Economy Tijuana - San Jose

Helpful?
Thank Volkan Y
Merida, Mexico
2 reviews
Reviewed 2 days ago
NEW

Airline is average, not the worst in Mexico, however, AVOID purchasing tickets through an agent on the phone, do it online, online you have the options to fly with only carry on and avoid all the useless little fees for perks suck as phone notifications, Medical Insurance, delay insurance, etc things that you are already covered by law anyways. Called...

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Domestic Economy Monterrey - Merida

Helpful?
Thank Friedman G
1 review
Reviewed 2 days ago
NEW
via mobile

We waited to get checked in for about 2 hours in line. Our flight was at 1130 I had asked the representative if the flight was Gona be delayed If we didn't get in on time he said yes they're just waiting for you we get there and they almost locked the plane without us and we had paid for...

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Mexico Economy Denver - Mexico City

Helpful?
Thank ivana g
2 reviews
Reviewed 3 days ago
NEW

I have consistently experienced HORRIBLE service from Volaris. My first horrible experience was last year on a family trip. When I first opened my luggage after landing and arriving at the hotel I noticed the entire inside hard shell of my suit case was completely shattered. My entire suit case was broken and filled with plastic pieces. I was upset...

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Domestic Economy Tijuana - Puerto Vallarta

Helpful?
Thank Erika G
1 review
Reviewed 3 days ago
NEW
via mobile

When I left the airport in Oaxaca, the employees made sure I took everything out of the exterior pockets and put it inside so I did not lose anything. Apparently, they failed to mention that Volaris also “recommends” wrapping backpacks in plastic before flying in case of damages. When I picked up my backpack, the waist strap was completely ripped...

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Domestic Economy Oaxaca - Mexico City

Helpful?
Thank Mary K
Portland, OR
Level 5 Contributor
67 reviews
55 helpful votes
Reviewed 3 days ago
NEW

Yep, I booked with this low fare airline because I'm a sucker for cheap fares. I bought extra pounds for my onboard/carry-on luggage. A few days before our flight, I looked at the TripAdvisor and Yelp reviews and was horrified with what I read. Would I have the same experience of rude staff, long lines, huge delays, no communication and...

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USA Economy Cancun - San Jose

Helpful?
Thank travelcommons
See travel tips for airlines
“Take another airline”
henryonatrip, 16 Jul 2018 | Read review
“chose another company”
147volkany, 15 Jul 2018 | Read review
“Download and use the app. Get to the airport early to check in your bags / get your boarding passes.”
travelcommons, 14 Jul 2018 | Read review
“get there with plenty of time, the lines are shorter when you arrive early so check in goes fast.”
me2rres, 12 Jul 2018 | Read review
“Don't do it”
billglenn2016, 11 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About Volaris
The second-largest airline in Mexico, Volaris (Y4) is a low-cost carrier that flies non-stop to about 50 destinations. These include about 35 points within Mexico and about 15 destinations in the United States. The airline's fleet is configured with just Economy Class seating, though passengers can pay more for preferred seating toward the front of the cabin, as well as seats with more legroom. Food and beverages are available for purchase on the plane. Volaris has hubs at Mexico City's Benito Juárez International Airport (MEX), Guadalajara's Don Miguel Hidalgo y Costilla International Airport (GDL), Tijuana's General Abelardo L. Rodríguez International Airport (TIJ) and Monterrey's General Mariano Escobedo International Airport (MTY).
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