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Virgin Atlantic Airways


10,567 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,567 Reviews from our TripAdvisor Community

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10,567 reviews from our community

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Showing 10,256: English reviews
london
Level 2 Contributor
9 reviews
55 helpful votes
Reviewed today
NEW

virgin Atlantic were so good in all areas.Great seats ,staff on board were very professional and attentive could not fault the whole flight.And leaving Barbados we had the Beach departure experience which just capped a lovely holiday.

Date of travel: December 2018
International Premium Economy London - Bridgetown
Helpful?
Thank shadiaLondon
Boyds, Maryland
Level 6 Contributor
180 reviews
47 helpful votes
Reviewed yesterday
NEW

We loved this airline! The staff is over the top friendly and accommodating. I thought the beds could have been a bit more comfortable but the seats were great. I was also impressed with the food which we found to be plentiful and delicious. Sounds incredible, right?

Date of travel: December 2018
International Business Class Washington DC - London
Helpful?
Thank vwc20841
Corby, United Kingdom
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

JFK, 21:00, Wednesday, day before Thanksgiving. The coldest Thanksgiving apparently since 1901. Got boarded, no problem. Slight delay due to a fuel pump problem, it happens. Captain explained everything regularly, for the first hour. I’m sitting in seat 63B, right next to the rear door and noticed it was getting warm, the pilot explained it was because the air conditioner...

Date of travel: November 2018
More 
International Economy New York City - London

Helpful?
Thank sandyhamill
Milngavie, United Kingdom
Level 5 Contributor
68 reviews
23 helpful votes
Reviewed yesterday
NEW

An excellent overnight flight back from New York to London Heathrow. Took the Long Island Rail Road (LIRR) to Jamaica (a station in Queens) and the AirTrain to JFK. Amazing lounge with a great menu. The flight in business class was a little cramped but overall it was great. The seat got made into a proper bed which was excellent...

Date of travel: December 2018
More 
International Business Class New York City - London

Helpful?
Thank DMcVicar
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

A party of us travelled to Orlando as part of my 50th Birthday celebration. We booked and paid for our seats on the upper deck. When we boarded they had put us in the main cabin. I queried this with the flight staff. They said that this was because the flight wasn't full and that they need to distribute the...

Date of travel: November 2018
More 
International Economy London - Orlando

Helpful?
1 Thank Debbie E
Leeds, United Kingdom
Level 6 Contributor
106 reviews
24 helpful votes
Reviewed yesterday
NEW
via mobile

Great flight, delayed for a good half hour but that said everything else went to plan. The staff on this flight were very attentive and helpful, nothing was too much trouble. Thank you.

Date of travel: December 2018
International Economy London - Las Vegas
Helpful?
Thank Neville B
Swindon, United Kingdom
Level 4 Contributor
34 reviews
8 helpful votes
Reviewed yesterday
NEW

This was a very pleasant flight, well for 8 hrs, staff were amazing, both on board but also at both checking and arrival, even at the hotel, we will book again

Date of travel: November 2018
International Premium Economy London - Bridgetown
Helpful?
Thank Challenger901
Kent
Level 3 Contributor
17 reviews
16 helpful votes
Reviewed yesterday
NEW

We travelled from Gatwick to Antigua on the 27th November 2018 returning on the 11th December 2018 Friendly and helpful staff, pleasant food and drink, comfortable seats, on our return journey the passenger in front of me was unwell the help, kindness and concern he received from flight staff was excellent

Date of travel: November 2018
International Economy London - Antigua
Helpful?
Thank davepanter
Essex, United Kingdom
Level 4 Contributor
24 reviews
12 helpful votes
Reviewed 2 days ago
NEW

We flew out with Delta but got put on Virgin on the return flight - we were told this was an upgrade as Virgin were so much better at first glance the plane looked better but that was far as it went - we checked in online 23 hrs and 59 mins before the flight and were allocated the back...

Date of travel: December 2018
More 
International Economy New York City - London

Helpful?
Thank Jayne G
London, United Kingdom
Level 4 Contributor
39 reviews
13 helpful votes
Reviewed 2 days ago
NEW

So, I wanted to go to Las Vegas & Norwegian weren't convenient for when I wanted to go. So stupidly, I booked Virgin. They have a new "better" economy called "Economy Delight". Well let me tell you there is absolutely nothing "delightful" about any part of the experience once priority check-in is complete. The plane was an ancient 747 which...

Date of travel: November 2018
More 
International Premium Economy London - Las Vegas

Helpful?
Thank J633ZDsimong
See travel tips for airlines
“Talk to American Express to ask if they can help book your flight.”
vwc20841, 13 Dec 2018 | Read review
“Best flight with this airline is the one you never board”
J633ZDsimong, 12 Dec 2018 | Read review
“Book Delight class if you cannot do First Class - it's a better ride than lowest economy.”
GoThere88, 12 Dec 2018 | Read review
“Book your seats in advance and check in on line if you can.”
brianwD6400TR, 12 Dec 2018 | Read review
“Fly another airline”
vin111, 11 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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