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Virgin Atlantic Airways


10,047 reviews
Headquarters: Manor Royal Crawley, Crawley RH10 9NU England 011 44 344 209 7777 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,047 Reviews from our TripAdvisor Community

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10,047 reviews from our community

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Showing 9,755: English reviews
Bellevue, Washington
1 review
Reviewed yesterday
NEW
via mobile

Loved everything about this airline, but the people is what makes this airline so great. Super sweet and accommodating!

International Economy New York City - Manchester
Helpful?
Thank Relax188198
Liverpool, United Kingdom
Level 3 Contributor
23 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

We flew on the last flight from SFO to Manchester direct. The staff on the ground were helpful friendly and willing to answer questions. The flight it's self was as lovely as a long haul ( 9+ hours) could be. We were seated together ( not in a row of 3) there was plenty of room in the overhead lockers...

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International Economy San Francisco - Manchester

Helpful?
Thank Sue f
Barton-under-Needwood, United Kingdom
Level 5 Contributor
77 reviews
29 helpful votes
Reviewed yesterday
NEW

Amazing experience from check in to Virgin Lounge to own seat / bed Great cabin crew amazing food awesome movies comfy bed, what else do you need.

International Business Class London - San Francisco
Helpful?
Thank Richard I
Aberdeen, United Kingdom
2 reviews
Reviewed yesterday
NEW

my husband and i always fly with virgin atlantic every time we go to florida which is every 2 years and we find them value for money. the virgin staff are very very helpful and friendly couldn't do enough for us.

International Premium Economy Glasgow - Orlando
Helpful?
Thank susantalbot3
Newport Beach, California
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed yesterday
NEW

Decided to splurge on Upper Class seats. Service seemed muddled, lots of staff who didn't seem to know which seats they were servicing. My steak was thick and tough - could not eat it. Between meals no one came and asked us if we wanted more to drink, but they did come if called. Seats were comfortable. Did not try...

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International Business Class London - Miami

Helpful?
Thank gailadams2018
Level 3 Contributor
14 reviews
8 helpful votes
Reviewed yesterday
NEW
via mobile

So Virgin are now charging extra to place a bag in the hold, have in flight meals and watch movies on long haul routes. Scandalous robbing airline...all the things that used to be included in the cost yet the cost has not come down!

International Economy London - Los Angeles
Helpful?
Thank TrickyDicky168
Leek, United Kingdom
Level 6 Contributor
295 reviews
79 helpful votes
Reviewed yesterday
NEW

First time flying with Virgin and found it to be very good, staff polite and helpful, pilots informative, service very good, Food and beverages were of a high quality so the general experience relaxing and comfortable. Planes are a little old as is some of the entertainment systems etc but was still functional but in comparison a good way behind...

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International Premium Economy Manchester - New York City

Helpful?
Thank Daveshent
Luton, United Kingdom
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed yesterday
NEW

I was a bit disappointed with Virgin this time around. The service on the flight was poorer than usual. Flight attendants weren't particularly friendly or helpful. Couldn't hear the announcements clearly. We booked a two seat row and ended up with three seats in a row with a large gentleman spreading himself about. Very disappointed!

International Economy Boston - London
Helpful?
Thank Trish A
Lytham St Anne's, United Kingdom
Level 5 Contributor
51 reviews
18 helpful votes
Reviewed 2 days ago
NEW

After Flying to Barbados a fair few times with Virgin Atlantic On a 747 we were sad to see that they have changed Aircraft to a Airbus 330-200 , On boarding we had chosen our sets at Extra cost and found there is not as much room as the 747 and though the service from cabin crew was as per...

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International Economy Manchester - Bridgetown

Helpful?
Thank Barry B
Newport, United Kingdom
1 review
Reviewed 2 days ago
NEW
via mobile

Upgraded as husband had painful knees more leg room needed. Outward flight good as it was a day flight and passenger in seat in front of us had seat in upright position. Quite another story on return flight. We occupied seats 20 and our fellow passenger occupying seat in front of us proceeded to recline his seat to maximum knocking...

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International Premium Economy Dallas - London

Helpful?
Thank deborahjane61
See travel tips for airlines
“Book Upper class the only way to travel”
344richardi, 17 Oct 2018 | Read review
“i am scared of heights but i love sitting at the window side enjoying the sights as we go higher and higher up.”
susantalbot3, 17 Oct 2018 | Read review
“Watch the seating chart in business class!”
geoffl415, 16 Oct 2018 | Read review
“The Economy level of service is perfectly acceptable, but by all means if you can afford it, go Premium etc.”
dkmufcum, 16 Oct 2018 | Read review
“You can choose special meals for your need.”
sexyasianguy, 16 Oct 2018 | Read review
Show next 5 travel tips 5 of 10
About Virgin Atlantic Airways
British-based Virgin Atlantic (VS) flies to about 30 destinations within the United Kingdom, elsewhere in Europe, and in Africa, Asia, the Middle East, North America and the Caribbean. Its aircraft have a three-cabin configuration: Upper Class (Business Class), Premium Economy Class and Economy Class. The Upper Class cabin has seats that convert into flat beds, and passengers also have access to a chauffeur transfer service and the Virgin Atlantic Clubhouse lounges. Virgin Atlantic has three operating bases: London Gatwick Airport (LGW), London Heathrow Airport (LHR) and Manchester Airport (MAN).

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