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Vietnam Airlines


2,880 Reviews
Headquarters: 200 Nguyen Son Str. Long Bien District, Hanoi Vietnam +84-8-38-320-320 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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2,880 Reviews from our TripAdvisor Community

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2,880 reviews from our community

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Showing 1,561: English reviews
Adelaide, Australia
Level 6 Contributor
95 reviews
27 helpful votes
Reviewed yesterday
NEW

We were in Vietnam on holidays and looked at webjet for our flight between Hanoi and Danang. There were plenty of other budget carriers who were half the price, but after a friend's recommendation, we chose to pay the extra and fly with the national airline. Overall I am thankful we made this decision. All crew were professional, the plane...

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Domestic Economy Hanoi - Da Nang

Helpful?
Thank J-Bird86
Tamworth, Australia
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

Again a very poor flight. No sense of urgency to depart on time. Boarding commenced at scheduled departure time. Return to gate after taxi commenced for technical issue which I have no issue with at all. Passengers of various Asian ethnicity around us with no seat belts on during taxi, takeoff and landing. No cabin service again. Again a long...

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Domestic Economy Hanoi - Da Nang

Helpful?
Thank micktaylor2016
New York City, New York
Level 6 Contributor
183 reviews
71 helpful votes
Reviewed 4 days ago
NEW

Wanted to try the much-touted 350 business class on my short internal trip as i was considering doing long-hauls on it in the future.. unfortunately it was not up to expectations. The use the configuration with the staggered seating so when you are sleeping, your feet go in a compartment "under" the seat in front of you. it's fine if...

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Domestic Business Class Ho Chi Minh City - Hanoi

Helpful?
Thank wdchuck1
Singapore, Singapore
Level 6 Contributor
79 reviews
25 helpful votes
Reviewed 4 days ago
NEW
via mobile

Nothing much to offer Airbus 321 has been good anyways. No inflight entertainment. Blanket was not in an enclosed plastic bag so thought it is reuse immediately after previous flight. Halal was served on board though. Nice and friendly staff welcomes you with a smile.

Southeast Asia Economy Singapore - Hanoi
Helpful?
Thank Farizan25
Tea Gardens
Level 1 Contributor
4 reviews
1 helpful vote
Reviewed 4 days ago
NEW

We fly to Vietnam once a year to visit our daughter and son in-law. We prefer a direct flight and use this airline as it is several hundred dollars cheaper than Qantas which code shares with them. We have travelled business, premium economy and economy. The last trip in November we travelled premium economy and although the cabin area was...

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International Economy Sydney - Ho Chi Minh City

Helpful?
1 Thank Robert R
WanderingTaxman
Level 4 Contributor
21 reviews
7 helpful votes
Reviewed 5 days ago
NEW
via mobile

After disembarking in Hanoi, I realized I left my iPhone on the plane. I ran back to the gate but the plane had already been moved. Prior to going through passport control I stopped at the airline’s desk and reported my loss. The helpful lady there told me to go to the list and found desk on the other side...

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Southeast Asia Economy Bangkok - Hanoi

Helpful?
Thank WanderingTaxman
Singapore, Singapore
Level 1 Contributor
3 reviews
Reviewed 6 days ago
NEW

Decided to give them a go after noticing both legs would be on 787s and A350s. On long haul I find the higher humidity and lower noise levels to be quite desirable. Upgrades to Y+ were relatively cheap so I grabbed that as well. The cabin was in a bad state. There is no way around it. For aircrafts this...

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International Economy Sydney - Paris

Helpful?
Thank Marcus_G_Apicius
Greater Perth, Australia
Level 2 Contributor
8 reviews
3 helpful votes
Reviewed 6 days ago
NEW

We flew on an A321 a bigger aircraft than I expected going between Singapore and Vietnam, considering we flew from Perth Western Australia to Singapore on a Boeing 737/800. The aircraft had plenty of leg room, I expected less be an Asian airline. The food was very nice and you had a choice of meals. Considering it was a short...

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Southeast Asia Economy Singapore - Ho Chi Minh City

Helpful?
Thank Carl N
Kuala Lumpur, Malaysia
Level 5 Contributor
80 reviews
37 helpful votes
Reviewed 6 days ago
NEW

I have traveled using Vietnam Airlines previously and was quite unhappy with the service. However, this time i wanted to try it again and was pleasantly surprised with the improvements. I visited their sales office for some changes in my ticket and was greeted very courteously and received a very fast and efficient service. check-in was very fast and good...

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Southeast Asia Economy Tokyo - Kuala Lumpur

Helpful?
Thank shahrul79
Worthing, United Kingdom
Level 5 Contributor
83 reviews
25 helpful votes
Reviewed 6 days ago
NEW

Good check -in, waiting area pleasant, seats on board had good space. Bottled water offered in flight. Fly time 1:20 passed quickly.

Domestic Economy Ho Chi Minh City - Da Nang
Helpful?
Thank Julia S
See travel tips for airlines
“Just pay the extra and choose the national airline”
J-Bird86, 17 Dec 2017 | Read review
“Fly with another airline.”
micktaylor2016, 16 Dec 2017 | Read review
“premium economy has priority check in which was not obvious at the check in”
B623UOrobertr, 14 Dec 2017 | Read review
“The premium economy upgrade is totally worth it.”
Marcus_G_Apicius, 12 Dec 2017 | Read review
“They do speak limited english but we had no problem communicating with the satff from check in to the air creww.”
carln322, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Vietnam Airlines
The country's flag carrier, Vietnam Airlines (VN) was founded in 1956 as Vietnam Civil Aviation. It operates from hubs at Noi Bai International Airport (HAN) in Hanoi and Tan Son Nhat International Airport (SGN) in Ho Chi Minh City. Da Nang International Airport (DAD) is a secondary hub. A member of the SkyTeam alliance, Vietnam Airlines flies to about 20 domestic destinations and about 30 international destinations in Asia, Oceania and Europe. The carrier also has codeshare agreements with more than 20 other airlines. Vietnam Airlines' fleet of 92 aircraft are configured with one cabin (Economy Class), two cabins (Business Class and Economy Class) or three cabins (Business Class, Deluxe Economy Class and Economy Class)

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