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United Airlines


28,854 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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28,854 Reviews from our TripAdvisor Community

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28,854 reviews from our community

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Showing 25,154: English reviews
Fort Wayne, Indiana
1 review
Reviewed today
NEW

TERRIBLE AIRLINE. TERRIBLE SERVICE. After canceling my entire flight the previous day, they decided to delay the flight today because of maintenance. I am confused as to why this maintenance could not have been done yesterday when the flight had already arrived at the FWA airport. All flights yesterday were canceled, so they definitely had the time to do maintenance....

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Domestic Economy Fort Wayne - Chicago

Helpful?
Thank pv4327
Amsterdam, The Netherlands
Level 2 Contributor
8 reviews
2 helpful votes
Reviewed today
NEW

just another trip in in economy class, this flight my personal entertainment system didn't function, after several remarks (and resets of the system) the cabin crew was not able to repair it, the toilets were not too clean, besides that no further complaints the chair was in order

International Economy Amsterdam - Newark
Helpful?
Thank pendemik
Cupertino, California
Level 6 Contributor
10 reviews
5 helpful votes
Reviewed today
NEW
via mobile

I didn't have much expectation for United. I don't fly them from the US to China very often. Last memory of them was mediocre back in the days when they still flew 747s. This time it was a 777-300ER. I was in economy with a seat pitch of 31 inches. It turned out to be the minimal acceptable pitch for...

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International Economy San Francisco - Beijing

Helpful?
Thank jyang825
Honolulu, Hawaii
Level 6 Contributor
211 reviews
48 helpful votes
Reviewed today
NEW
via mobile

Professional and very assisting to travel partner with special needs. Cancer treatment impacted his mobility. He walks slowly and uses aisle chairs as rails to move to and from his seat. Nearly a 1 and 3 mike miler with UA and these two flight attendants restored our positive feelings about UA service.

Domestic First Class Denver - Honolulu
Helpful?
Thank HNLDiner
1 review
Reviewed today
NEW

After flying from Lexington KY to Chicago, I then ran through the airport to make sure I was at the gate on time. After boarding at 7.20pm, the United Airlines plane then sat on the tarmac until 9.10pm due to a "fuel light/gauge error". That flight was supposed to arrive in LAX at 10.11pm with my Qantas flight leaving at...

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International Economy Lexington - Melbourne

Helpful?
Thank Katelyn B
2 reviews
Reviewed yesterday
NEW

We were flying to Paris to celebrate our 50th wedding anniversary. My son and his girlfriend told a flight attendant who then spread the word, and the purser as well as another attendant visited with us and congratulated us on the milestone, They also let the attendants on our next leg of the journey from Chicago to Amaris, and they...

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International Business Class New Orleans - Paris

Helpful?
Thank beebeck2018
Johannesburg, South Africa
Level 3 Contributor
18 reviews
7 helpful votes
Reviewed yesterday
NEW
via mobile

Arrived at airport flight got delayed due to apparent weather in NY. Sunshine in Orlando. Due to another delay we will miss our connecting flight from Washington to South Africa. After 3 hours hanging around they found us a return via Frankfurt on the following night and a day in Frankfurt. Gave us the tickets and said goodbay. When we...

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Domestic Economy Orlando - Washington DC

Helpful?
1 Thank hmuller2016
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Our flight went well. I felt the cabin pressure on this flight was a bit high since I suffered a huge headache which typically doesn't happen to me. But the flight attendants were nice and the food was decent for "airplane" food. I say a great flight is a safe landing. I'm not tall so the legroom is ok for...

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International Economy Newark - Athens

Helpful?
Thank Andrea V
Kansas City, Missouri
Level 3 Contributor
8 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

While in Kansas City a United agent that was the first person you encountered was extremely rude, I had a question and she did not even give me a chance and was real rude to my wife and mother in law too, so I was like ok this is how my United experience was going to go, I even got...

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Domestic Economy Kansas City - Houston

Helpful?
Thank Casinoog
New York City, New York
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed yesterday
NEW

Comfortable seating - excellent service. There was a long mechanical delay after we boarded, but the communication from the flight crew was excellent. also most of the delay was made up in the aifr.

Domestic Business Class Newark - Honolulu
Helpful?
Thank N2221XQmikeg
See travel tips for airlines
“Be sure to let flight attendants know if you are flying for a significant event.”
beebeck2018, 21 Jul 2018 | Read review
“Fight for your benefits if United cancels your flight(s)”
kathleend351, 21 Jul 2018 | Read review
“Do not fly United Airlines ever.”
rdalea12, 21 Jul 2018 | Read review
“As with any airline, fly as early in the day as possible.”
markmary95, 21 Jul 2018 | Read review
“Carry wet wipes and sanitizer”
dianak446, 21 Jul 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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