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United Airlines

55,030 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606
Overview
3.055,030 reviews
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About United Airlines

Airline Alliance

Star Alliance
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606

Airline Summary

US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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55030Reviews
23157Photos
100Tips

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Lilibet304 wrote a review Yesterday
North Miami Beach, Florida10 contributions1 helpful vote
Fort Lauderdale - Tampa
Domestic
Purchased a United flight but they used Silver Airways and it was terrible! Flite kept getting delayed and I was never notified. United blamed Silver Air, and Silver blamed United, as to why I was not notified. I also could not get flite updates online because United did not have the Silver Air flite info on their site, but then the United flite and confirmation numbers wouldn’t work on the Silver Air site! So I had to just keep going back to the airport - 3 times that day - and finally flew out 10 hours later.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Al B wrote a review Yesterday
1 contribution
Louisville - Newark
Domestic
I am beyond disgusted with United. I am a frequent flier and recently flew to Germany with them. I bought a number of economy tickets to NY for my family. United has been pushing their app for online check in and those who had bags could check in. Evidently some marketing genius decided to make people check in at the airport if you don’t purchase luggage making it less convenient. They don’t tell you this when you purchase the ticket. This is penny wise and pound foolish. It will piss customers off so much they will go someplace else. I am absolutely livid.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NorthStar02565272906 wrote a review Yesterday
2 contributions
Midland - Spokane
Domestic
United is the ABSOLUTE WORSt!!! Do not fly with them!! If they are not loosing your bag you are running for your next flight. They are always late whether it be a 20 min delay to 1 hr. You can’t count on the airline at all and they will not compensate you, as a matter of fact they just send you in a big circle. My husband baby and I were stuck in Denver airport for nine hours because our first plane was an hour late to the next flight, you know what they did gave us $20 to eat on. I repeat DO NOT fly with them!!!
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Date of travel: April 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Richard Lee W wrote a review Yesterday
1 contribution
Mexico City - Kansas City
USA
United Airlines sends out tooo many email notifications but not the critical notifications. I understand gate changes are common and unavoidable. However, I always have to go ask about my flight gate because United NEVER sends out an email about the gate change
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Terry S wrote a review Yesterday
6 contributions3 helpful votes
Fort Lauderdale - Chicago
Domestic
When boarding the plane we were told we were on the new airbus 321. Never have I seen a plane with less Isle space, less legroom, smaller bathrooms, and more uncomfortable seats. If this is how united wishes to attract Customers, they are off to a bad start. I could not place my knees in front of me without hitting the seat in front of me. My wife is 5’3” tall and could barely get into the bathroom. The crew told us there was not even enough room in the back to seat two Flight members. United is quickly becoming another Spirit Airlines. Just with more flights and more cost.
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Date of travel: May 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NorthStar02565272906 wrote a tip Yesterday
"Do not use united go to a different airline!!!!! "
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Richard Lee W wrote a tip Yesterday
"Dont depend on United Airlines to notify you about any gate changes!!!"
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Terry S wrote a tip Yesterday
"If you fly on the A321 configuration, be prepared to take the extra legroom and pay for it. Otherwise, the flight is unbearable."
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Joan S wrote a tip 21 May
"DO NOT BOOK U.A.AIRLINES"
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Maps04987869666 wrote a tip 21 May
"Don't book with this airline. Pay a little more with Southwest and get 2 free checked bags. Or Alaskan and arrive on-time as scheduled. "
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Baggage fees
Domestic United States
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €37
3th checked bag: €138
4th checked bag: €138
Each checked bag maximum 50lb/22kg
United States to Canada
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €46
3th checked bag: €138
4th checked bag: €138
Each checked bag maximum 50lb/22kg
United States to Mexico
Carry-on bag: Included
1st checked bag: €28
2th checked bag: €51
3th checked bag: €166
4th checked bag: €166
Each checked bag maximum 50lb/22kg
*Please confirm baggage fees on airline website.
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