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United Airlines


32,859 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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32,859 Reviews from our TripAdvisor Community

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32,859 reviews from our community

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Showing 28,798: English reviews
Drouin, Australia
Level 3 Contributor
9 reviews
Reviewed today
NEW

I was delighted when my trip was booked, to learn that I was able to take 2 checked bags of 25kg/50lbs each. The pilots handled the different planes with very little disruption and take-offs and landingd were, for the most part, smooth. On this trip I was supposed to have 7 flights - 2 international and the others domestic; it...

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International Economy Melbourne - Seattle

Helpful?
Thank MereB113
Northern California
Level 5 Contributor
56 reviews
23 helpful votes
Reviewed yesterday
NEW

The airline loaded all the passages on the plane in a timely manner and check in was easy however that is were the trip went wrong... We sat in the non-air conditioned plane on the runway of Vancouver Airport for 50 minutes. After approximately 30 minutes, the pilot came over the speaker to tell all of us that there had...

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USA Economy Vancouver - San Francisco

Helpful?
Thank Teacher_Tink
Kane'ohe
Level 1 Contributor
2 reviews
Reviewed yesterday
NEW

United changed my carefully selected flights and connections and sent me a text less then 9 hours before my morning flight. If the text had not woken me up, I would have missed my flight the next morning. United screwed up my entire day, adding an extra connection and hours more flying. It took me 19 hours to reach home....

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Domestic Economy Savannah - Honolulu

Helpful?
Thank HaikuTradingCompany
Caryville, Tennessee
Level 6 Contributor
109 reviews
16 helpful votes
Reviewed yesterday
NEW

Plane was full. Many had to check bags at plane.A4 hour plus flight, got 1 drink(water( and a small bag pretzels..One stewart,over worked. Had some bad weather,pilot kept us informed.Very smooth landing,late at night, aiport was empty. Person on hand took care of us(1 Handicapped) and got us to the luggage,,alo arranged for transportation to our auto.Overall employees were very...

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Domestic Economy Denver - Knoxville

Helpful?
Thank Ronald M
Virginia
Level 5 Contributor
36 reviews
4 helpful votes
Reviewed yesterday
NEW
via mobile

Thanks to the Miles accumulated we were able to fly 1st class home from Scotland. Of course the perks are amazing so I'll review the crew. A couple of attendants were on our flight out while in Econony Plus seats. They were extremely accommodating. They treated us kindly. On the return flight, the attendants were amazing. Our flight was due...

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International First Class Edinburgh - Washington DC

Helpful?
Thank Kelly L G
Blue Eye, Missouri
1 review
Reviewed yesterday
NEW
via mobile

United Airlines, We were traveling from Springfield Mo to Burbank CA on 21Sept2018. Confirmation number in hand. When we arrived 4 hours early and checked in at ticket counter and they couldn’t even find our United.com reservation confirmation number, that was prepaid and taken out of a credit card account I might add. After 4 hours at the ticket counter...

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Domestic Economy Springfield - Burbank

Helpful?
Thank 243paquette
Level 5 Contributor
50 reviews
11 helpful votes
Reviewed yesterday
NEW

The flight was fine and the service was average, although some of the staff were very helpful. I've taken this flight many times over a number of years and on more than one occasion, the flight was delayed and their boarding procedure is so cumbersome. It also seems that there are a lot of senior flight attendants on this route...

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International Business Class Newark - Mumbai

Helpful?
Thank SANJAY O
Albuquerque, New Mexico
Level 6 Contributor
100 reviews
76 helpful votes
Reviewed yesterday
NEW

Sometimes, there just aren't many options and we end up on United which seems to fly everywhere. The gate agents and flight attendants were competent, they just didn't seem like they wanted to be there. I wiped down the arm rests and tray and paid special attention to the tray as there was some sticky stuff left over from the...

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Canada Economy Newark - Quebec

Helpful?
Thank jbabq
1 review
Reviewed yesterday
NEW
via mobile

I can't speak for other United subcontractors but the flights I have taken out of Houston via Mesa Airlines has been a great experience. I have flown with them twice a month for last few months with no complaints. Keep up the great job !!!!

Domestic Economy Houston - Birmingham
Helpful?
Thank Jon C
Stirling, United Kingdom
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Pleasant experience, good selection of food and beverages, no complaints at all, very happy customer ☺

International Economy Edinburgh - Washington DC
Helpful?
Thank maggiemoo2018
See travel tips for airlines
“get there early,before rush,gets you better attention and service.”
ronaldm106, 25 Sep 2018 | Read review
“Aisle seats most comfortable if in Economy”
charkee, 25 Sep 2018 | Read review
“Be prepared to have your larger hand luggage put in the hold.”
Blowerbill, 25 Sep 2018 | Read review
“Choose Polaris if possible”
pdclono, 25 Sep 2018 | Read review
“If you can book Premium better seats and first in the queue for boarding, embarking and food”
Blowerbill, 25 Sep 2018 | Read review
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About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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