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United Airlines


34,548 reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1 800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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34,548 Reviews from our TripAdvisor Community

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34,548 reviews from our community

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Showing 30,287: English reviews
Maplewood, New Jersey
Level 3 Contributor
13 reviews
2 helpful votes
Reviewed today
NEW

Great ease to check online, updates on the app is great. Besides the long security line all was well. new and improved united airlines lounges at the terminal C lounge in Newark allows you relax and enjoy a drink/meal before the flight.

Domestic Economy Newark - Minneapolis
Helpful?
Thank gracep642
Level 3 Contributor
8 reviews
Reviewed today
NEW
via mobile

Hi recently i fly to India, the faster way to go there was United. So i decide to purchase a ticket in Economy and in the process the system (united) offer me an upgrade for about $250.00 each way to Economy Plus. I travel with other airlines in Economy Plus and the ammenities are really great so i decide to...

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International Economy Newark - Mumbai

Helpful?
Thank 968cesarl
Lincoln, Nebraska
Level 5 Contributor
93 reviews
15 helpful votes
Reviewed today
NEW

Attendants were friendly and efficient, helped just check our bags all the way through to home in Lincoln, NE. Great service in spite of the hour! Smooth landing in Denver.

Domestic Economy Spokane - Denver
Helpful?
Thank Kevin V
Lincoln, Nebraska
Level 5 Contributor
93 reviews
15 helpful votes
Reviewed today
NEW

Take-off and landing were both buttery smooth and the flight attendant was a seasoned professional. She knew her stuff, was very efficient and friendly.

Domestic Economy Denver - Lincoln
Helpful?
Thank Kevin V
Tracy, California
Level 1 Contributor
4 reviews
Reviewed today
NEW

Plane not full. Plenty of room. They should offer a small meal, or sandwich, etc on a five hour flight as complimentary and not have to purchase

Mexico Economy San Francisco - Cancun
Helpful?
Thank Lesa B
Level 1 Contributor
3 reviews
Reviewed today
NEW

the price was not cheap but the flight was comfortable, good movies, nice food, efficient and friendly staff

International Economy Brussels - Chicago
Helpful?
Thank Wanderer06711950144
St. Pete Beach, Florida
Level 3 Contributor
21 reviews
30 helpful votes
Reviewed today
NEW
via mobile

I really have to agree with earlier comments about that lack of fore-thought that went into putting TV controls ON TOP of the armrests!! Its a nightmare! Either passenger is going to inadvertently change your channel(usual at a crucial plot in the show!); OR... cause minor ear damage by incrrasing the volume suddenly!(as in my case!) This company doesn't seem...

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Domestic Economy Columbus - Tampa

Helpful?
Thank kevhen1
Colorado
Level 6 Contributor
392 reviews
164 helpful votes
Reviewed today
NEW

Check-in for this flight was easily done via the United app. I made my way through security at SFO with a bit of a wait in the TSA Pre-Check line, slowed down by some people who clearly didn't belong in the pre-check line. I awaited my flight in the crowded American Express Centurion Lounge where I enjoyed a nice drink...

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Mexico Business Class San Francisco - Puerto Vallarta

Helpful?
1 Thank Fzedlach
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Tomball, Texas, Usa
Level 4 Contributor
26 reviews
16 helpful votes
Reviewed today
NEW
via mobile

Our flight was scheduled to leave 11:50 and we hoped that it would be on time since we only had 1&1/2 hour window for our connection in DC. Check in in Paris was the usual chaos but was within reason. Boarding was late (as usual) but the take off was close to schedule. The food was good as well as...

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International Business Class Paris - Washington DC

Helpful?
Thank Michael S
Newport Beach, California
1 review
Reviewed today
NEW
via mobile

Charging more than stated to check a bag when they lost it last time. Unfriendly, and poor service. Last time I traveled using United they lost my checked bag after I paid $25 to check it. Ultimately they offered me a travel voucher and refused to refund my money. I in return agreed to taking the voucher and many months...

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Domestic Economy Nashville - Houston

Helpful?
Thank myles_thompson1
See travel tips for airlines
“Travel light or check everything not much room for carry on”
gracep642, 12 Nov 2018 | Read review
“we travelled during a holiday period, some other time might be less expensive”
Wanderer06711950144, 12 Nov 2018 | Read review
“Be patient things can occur.”
CancunSue2013, 12 Nov 2018 | Read review
“Could not rate the aircraft or services as the flight never did depart”
R4681HBmichaelm, 12 Nov 2018 | Read review
“Be prepared for possible delays.”
bradpartin, 12 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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