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United Airlines


3 of 5 stars
1,991 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

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Visitor rating
  • 347
    Excellent
  • 546
    Very good
  • 452
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  • 296
    Poor
  • 350
    Terrible
Your average airline

I fly a lot. This particular flight was on the small Embraer so no choice of seats in terms of... read more

3 of 5 starsReviewed yesterday
Alex080856
,
Hollywood, Florida
Rating summary
  • 3 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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1,991 Reviews from our TripAdvisor Community

Write a Review

1,991 reviews from our community

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English first
1 review
5 of 5 stars Reviewed today NEW

I am so glad that United is offering direct service between FAY and IAD. Having access to a major hub like IAD opens up so many possibilities. The flight was smooth and quick, easy on and easy off.

Domestic Economy Fayetteville - Washington DC
Helpful?
Thank Donald W
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

the flight was full but as a mileage plus member I received a complimentary upgrade to business first --excellent experience which took the edge off the fourteen hour flight

International Business Class Shanghai - Chicago
Helpful?
Thank Phil N
Galway, Ireland
Level Contributor
12 reviews
5 of 5 stars Reviewed yesterday NEW

My family and I have gone to orlando on our last 2 holidays,both times we went with united airlines and we were very happy. leg room was fine,tv on the back of the seats is excellent,i have 2 kids so this was great to pass the time,the food was nice and the crew where so helpful and kind,nothing was to...

More 
International Economy Shannon - Orlando

Helpful?
Thank yc12014
Peachtree City, Georgia
Level Contributor
106 reviews
11 helpful votes
4 of 5 stars Reviewed yesterday NEW

This was the most comfortable flight I took during a very busy week. There was more room on this regional jet than on the 737-900 that I took cross country. I would chose this type of aircraft over the squeeze anytime.

Domestic Economy San Francisco - Palm Springs
Helpful?
Thank srlawrence1 .
Hollywood, Florida
Level Contributor
172 reviews
44 helpful votes
3 of 5 stars Reviewed yesterday NEW

I fly a lot. This particular flight was on the small Embraer so no choice of seats in terms of comfort. I avoid this plane when I can. You must check your rollie at the gate which you do get back at the destination gate. Sometimes this seems to take forever. One the larger planes, I go for the extra...

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Domestic Economy Richmond - Newark

Helpful?
Thank Alex080856
San Jose, California
Level Contributor
5 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Unfortunately, we live nearby. Traffic approaching SFO is overwhelming and the delays just getting to the airport can add another 40 minutes to the commute. We have flown for business and pleasure a fair bit over the last 20 years, and where early on it was a festive event boarding with the stews in aloha shirts and dresses it has...

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Domestic First Class San Francisco - Maui

Helpful?
Thank Connie T
Elgin, Texas
Level Contributor
343 reviews
377 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

After missing a connecting flight to Austin, I was tired and ready to get to Austin from Houston. The Canadair Regional Jet 700 was small and hot at the gate but once airborne it cooled down. Service for a such a short flight was commendable and not the normal north american airline service..

Domestic First Class Houston - Austin
Helpful?
Thank BrockDaBadger
Level Contributor
6 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was our first time flying with United and we were not disappointed with our choice. Check in was so efficient and easy, staff were friendly and helpful. We upgraded our seats from economy for some extra leg room which made the return flights from Melb-LA just so much more comfortable and worth the extra few dollars. Would certainly recommend...

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International Economy Melbourne - Calgary

Helpful?
Thank Angela M
Monrovia, Maryland
Level Contributor
86 reviews
30 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I was booked in economy and tried very hard to resist paying to upgrade to economy plus. When I came to board the aircraft the check in agent scribbled out my seat number and wrote 6G on my boarding pass and said I'd got an upgrade. Wow! This sort of thing never happens to me! It was the first time...

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International Business Class London - Washington DC

Helpful?
Thank Agathasmum
Monrovia, Maryland
Level Contributor
86 reviews
30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Austerity has driven us to United Economy since they hiked the upgrade rate to Economy Plus to over $150 a leg. We picked aisle seats, and my 5'3 frame was a tad squished in. For the longest time it looked like I might strike lucky with an empty middle seat, but in the end the cabin crew moved people around...

More 
International Economy Washington DC - London

Helpful?
Thank Agathasmum
See travel tips for airlines
“We were late and the agents were very helpful. Next time we'll be on time”
 of 5 stars srlawrence1, 25 Jul 2016 | Read review
“Prepare for the worst, always bring food and water.”
 of 5 stars conniet115, 25 Jul 2016 | Read review
“Worth spending a few extra dollars for the upgraded seats with extra legroom”
 of 5 stars M2067LMangelam, 24 Jul 2016 | Read review
“Check leg room if you are over 5ft 6 ins”
 of 5 stars 212patriciad, 24 Jul 2016 | Read review
“try to book during the week, less likely to have a packed flight.”
 of 5 stars dobarann, 24 Jul 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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