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United Airlines


13,697 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,697 Reviews from our TripAdvisor Community

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13,697 reviews from our community

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Showing 11,575: English reviews
San Zenone degli Ezzelini, Italy
Level 6 Contributor
187 reviews
45 helpful votes
Reviewed yesterday
NEW

I found in this flight the UA Seat concept which is very good for a domestic flight. The IFE, highly interactive Entertainment connected to my mobile phone is very smart and easy to use.

Domestic Business Class Detroit - Newark
Helpful?
Thank gmz63
Montreal, Canada
Level 6 Contributor
261 reviews
94 helpful votes
Reviewed yesterday
NEW

I wonder if this airlines makes it a habit of mis-informing, lying to, disrespecting and otherwise not caring one hoot about their passengers. I arrived at 5:00PM for the 6:03 flight after traveling from Montreal via Chicago. At the gate, I saw that the plane would be late because of ''The crew arriving from another city'' This remained the same...

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Mexico Economy Houston - San Luis Potosi

Helpful?
Thank Dumos
Portland, United States
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

I understand when you travel that things can go wrong and flights can be delayed. When traveling from Seattle to Denver for our connector flight, it was delayed one hour. Our layover was only one hour as well. So, we were pretty nervous about making the second flight. The attendants said that someone would call ahead to the desk and...

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Domestic First Class Seattle - Dayton

Helpful?
Thank Mike M
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

First time flying with United and it will be my last. Flight was delayed a little over an hour because there was "no aircraft"... at the time of boarding my carry on was taken from me because there was no room, but when I boarded the plane there was a lot of overhead space still available, which left me frustrated...

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Canada Economy Chicago - Toronto

Helpful?
Thank Emily L
Houston, TX
Level 3 Contributor
13 reviews
20 helpful votes
Reviewed 2 days ago
NEW

United is the all that is wrong with the flying industry. They nickle and dime everything, making them no better then Spirit. Want an normal leg room $, bags $, sitting together $, in flight entertainment $. They have rearranged all the seats so the back seats are super uncomfortable, it really should be outlawed. They have some of the...

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Domestic Economy Houston - Los Angeles

Helpful?
1 Thank amanisofia
Fresno, United States
Level 3 Contributor
10 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flew into Newark airport, the crew and the agent were very helpful. Even though it was a slight delay leaving San Francisco, the pilot made it up in the air and we arrived on schedule time. By far my choice AIRLINES.

Domestic Economy San Francisco - Newark
Helpful?
Thank amnons961
Racine, Wisconsin
Level 2 Contributor
8 reviews
Reviewed 2 days ago
NEW

I needed to change my seat so I would not expose my sensitive healing fractured elbow in a soft cast. At the counter they moved me and my wife up one fare class to ideal seats without any fees. I'm sure it helped that the flight was not full. None the less I just wanted a seat change and they...

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International Economy Chicago - Sao Paulo

Helpful?
Thank 200jerryw
Blackwood, United Kingdom
Level 5 Contributor
65 reviews
32 helpful votes
Reviewed 2 days ago
NEW

In all honesty, we've never had a bad flight experience with United. Yes we've had some delays at airports (United are not on their own with delays), but overall the transatlantic flight has been good. Good legroom, food selection is what you would expect for economy class and plenty of beverages/bar service. We've always found the staff very helpful. Depending...

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International Economy Washington DC - London

Helpful?
Thank TyDe_21
Level 5 Contributor
58 reviews
15 helpful votes
Reviewed 2 days ago
NEW
via mobile

The economy class is serviced on a different floor from the premier class, so if you are Economy you have to go down two flights on escalators that may not be working. You will experience something far different from the Haves on the first floor. We call it the United Zoo. There is no straightforward queue, so if you figure...

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Domestic Economy Newark - Houston

Helpful?
1 Thank D G
Powder Springs, Georgia
Level 3 Contributor
15 reviews
9 helpful votes
Reviewed 2 days ago
NEW

I do not usually fly but, it was necessary this time. I haven't flown in over 5 yrs.All United personnel were very helpful and pleasant. There was a double booking on my seat but the flight attendant took care of me immediately and actually I got a better seat. Flying economy I was worried about my carry on bag being...

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Domestic Economy Atlanta - Washington DC

Helpful?
Thank Marauderer77
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See travel tips for airlines
“Don't travel with them”
Dumos, 15 Aug 2017 | Read review
“Don't Book One With United”
W9190UWmikem, 15 Aug 2017 | Read review
“Fly another airline if at all possible.”
amanisofia, 14 Aug 2017 | Read review
“Study the rules and regs prior to your trip. Call Cust ser if you cannot find answers. You will have a much more enjoyable trip. I did.”
Marauderer77, 14 Aug 2017 | Read review
“Be patience and be willing to put up with small space and terrible food.”
culturelink, 13 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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