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United Airlines


3 of 5 bubbles
9,929 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,929 Reviews from our TripAdvisor Community

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9,929 reviews from our community

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Showing 8,384: English reviews
2 reviews
5 of 5 bubbles Reviewed yesterday NEW

check in was really quick. tickets showed us what category we were in either 1,2,3, or 4 Our luggage was sent straight through from our point of origin to final destination. Baggage claim area was easy to find. Seats were comfortable . wish that there was a better selection to choose from to eat would have like to known the...

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Mexico Economy Sacramento - Cancun

Helpful?
Thank Bob H
Palm Desert, California
Level Contributor
13 reviews
5 helpful votes
1 of 5 bubbles Reviewed yesterday NEW

We left on an early flight from Palm Springs to Ft. Lauderdale with a stop over in Houston. Our flight was delayed for a few hours in Houston. When we got to Ft. Lauderdale our suitcases were in the office and must have been put on another flight. At the hotel, my wife noticed 10 new sport bras were missing...

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Domestic Economy Palm Springs - Fort Lauderdale

Helpful?
Thank Stephen F
Grand Haven, Michigan
Level Contributor
50 reviews
11 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

United is always my first choice of an Airline, as if we volunteer to get bumped, they will compensate you with a FREE flight voucher for each seat used.

Canada Economy Chicago - Vancouver
Helpful?
Thank drcser
Taylors, South Carolina
2 reviews
1 of 5 bubbles Reviewed yesterday NEW

I would avoid this airline any time I could. They cancelled a flight because the crew was not available causing us to miss all connecting flights. Their lack of consideration was appalling. It was a disgrace. It caused us forfeit a night housing casts.

Domestic Economy Greenville - Honolulu
Helpful?
Thank jerryboone104
I don't know
Level Contributor
3 reviews
1 helpful vote
2 of 5 bubbles Reviewed yesterday NEW via mobile

I booked flight with UA from Chicago to New York. I used mobile lined boarding pass. Everything was good after I passed security line. However, when I was about to board and clicked the link again, it showed me another flight three hours later! They changed my flights without any notification! I asked agents what is happening. Agents were very...

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Domestic Economy Chicago - New York City

Helpful?
Thank YoYo201409
Whangarei, New Zealand
Level Contributor
90 reviews
23 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

I was surprised at the leg room in economy, plenty of it!(We had flown a 777 in premium economy earlier and the difference in room wasn't that much). The seats were comfortable too. In general I think the way United has the 787's configured makes for a comfortable as possible flight. The food was good and the flight attendants were...

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International Economy Los Angeles - Sydney

Helpful?
Thank cynthia k
Whangarei, New Zealand
Level Contributor
90 reviews
23 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

We flew premium economy and it was worth it for the extra leg room. The plane was hot and the seats not that comfortable.(Boeing 777) The flight attendants (bar one) were quite rude and abrupt. The touch screen entertainment was temperamental. They had an excellent range of movies etc. Food was good for airplane food. Priority check worth the few...

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International Economy Auckland - San Francisco

Helpful?
Thank cynthia k
Houston, Texas
Level Contributor
27 reviews
1 helpful vote
3 of 5 bubbles Reviewed yesterday NEW

The flight was good arrived early. DO NOT try to get your baggage checked or if you need a boarding passes. It will take at least an hour in line to get to the counter. Once you get to the counter united employees harass you for name tags. They had me fill out 8 name tags because they said they...

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Caribbean Business Class Houston - Montego Bay

Helpful?
Thank fred918
Level Contributor
18 reviews
3 of 5 bubbles Reviewed yesterday NEW via mobile

The new Polaris service which United has been heavily advertising for several months appears to be more of a hype to cover up the new cramped quarters in the business class cabin. I just travelled with my wife on a 12 hour long haul flight from Tokyo to Chicago. My wife and I were fortunate to have the two side...

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International Business Class Tokyo - Chicago

Helpful?
Thank Sid V
Phoenix, AZ
Level Contributor
790 reviews
346 helpful votes
4 of 5 bubbles Reviewed yesterday NEW

On January 17, we flew UAX (United Express, operated by SkyWest Airlines) UA5591 from Phoenix to San Francisco, on an EMB-175 (N143SY) in FC, in seats 2 C&D. The plane is a “yo-yo,” flight, which goes between PHX and SFO several times per day, and this was the second time flying that same plane, out of our 3 January trips...

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Domestic First Class Phoenix - San Francisco

Helpful?
Thank Bill_Hunt_AZ
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See travel tips for airlines
“Don't check luggage to prevent theft.”
 of 5 bubbles stephenf625, 19 Jan 2017 | Read review
“Be kind to the Flight Attendants, they have a rough job.”
 of 5 bubbles drcser, 19 Jan 2017 | Read review
“I would suggest Southwest, cheaper,easier to work with both at the counter as well as on the flight.”
 of 5 bubbles fred918, 19 Jan 2017 | Read review
“Download and install the UA App for streaming PDE, before the doors close”
 of 5 bubbles Bill_Hunt_AZ, 19 Jan 2017 | Read review
“yes, get rich and upgrade”
 of 5 bubbles DavidinVa, 19 Jan 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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