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United Airlines


3.5 of 5 bubbles
9,341 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • 3.5 of 5 bubbles
    Legroom
    3 of 5 bubbles
    Seat Comfort
  • 3.5 of 5 bubbles
    Customer Service
    3 of 5 bubbles
    Value for Money
  • 3.5 of 5 bubbles
    Cleanliness
    3.5 of 5 bubbles
    Check-in and Boarding
  • 3 of 5 bubbles
    Food and Beverage
    3 of 5 bubbles
    In-flight entertainment (WiFi, TV, movies)
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9,341 Reviews from our TripAdvisor Community

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9,341 reviews from our community

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Showing 7,894: English reviews
San Juan, Puerto Rico
Level Contributor
12 reviews
2 helpful votes
2 of 5 bubbles Reviewed yesterday NEW

If you can, book in another airline. Our experience wasn' good. The airplanes are not comfortable, doesn't have TV and if you want to see movies or listen to music you have to download their United app to get access to it. I don't like it.

Caribbean Economy Las Vegas - San Juan
Helpful?
Thank SRRSJ
Lititz, Pennsylvania
Level Contributor
347 reviews
97 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

I sat in the economy plus section and had good legroom and no one sat next to me (there were several center seats empty on this flight). The aircraft was an Airbus 319. Free Wi-Fi entertainment was provided for personal devices. We departed on time, sat on the tarmac a bit due to the weather, and arrived a couple minutes...

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Domestic Economy Chicago - Harrisburg

Helpful?
Thank BVDPA
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Lititz, Pennsylvania
Level Contributor
347 reviews
97 helpful votes
3 of 5 bubbles Reviewed yesterday NEW

We departed Little Rock early and arrived at ORD early. The flight was uneventful. I sat in the exit row and had plenty of legroom. No Wi-Fi entertainment was available - the aircraft was a small regional jet, but snacks were available for purchase. The flight crew members were friendly. Actual flight time was about 1 1/2 hours.

Domestic Economy Little Rock - Chicago
Helpful?
Thank BVDPA
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Houston
Level Contributor
4 reviews
4 of 5 bubbles Reviewed yesterday NEW

great non stop flight , good aircraft , well keep it , awesome service , they becoming chep like everyone else...charge me for a glass wine in an international flight????? ...welcome to the new reality....no food ...they said is a domestic LOL but still need a passport...any way ..great crew in both flights and outstanding punctuality!!

Caribbean Economy Houston - Punta Cana
Helpful?
Thank 522rubena
Kilmacolm, United Kingdom
Level Contributor
56 reviews
28 helpful votes
2 of 5 bubbles Reviewed yesterday NEW via mobile

Booked with United for my daughter & myself. Never had any problems before, but unfortunately this time, well ........ Arrived at airport 6.45 am checked in for flight. Departure 9.00am. Boarded flight just after 8.00am. Sitting for a little while, when captain said anyone who would like to see cockpit, please form a que! Announcement from captain to say we...

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International Economy Glasgow - Newark

Helpful?
Thank JHL1950
Seattle, Washington
Level Contributor
46 reviews
17 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

I had an awesome experiences on the United Island Hopper from Guam to Honolulu. It was a 20+ hours flight, but you get to fly over 7 islands across the pacific ocean, and you fly over the international date line, so you live the same date twice. It was truly a once-in-a-lifetime experience! We were able to get seated in...

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International Economy Saipan - Honolulu

Helpful?
Thank JenenTan
Gifu, Japan
Level Contributor
11 reviews
5 helpful votes
2 of 5 bubbles Reviewed 2 days ago NEW

I believe most people would agree that flying in and out of the USA is a big hassle, and the attitude and bossy behavior of ground staff and flight crews in some American airlines (I flew with) make your life miserable. The food and service they provide are below their counters in Asian, specially in Japan, Singapore, Thai, Korean, Taiwan....

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International Economy Agana - Tokoname

Helpful?
Thank John212014
Level Contributor
11 reviews
1 helpful vote
5 of 5 bubbles Reviewed 2 days ago NEW

united just started a new united Polaris business class, this is one the best thing ever, the new amenities, new seats,

International Business Class Denver - Tokyo
Helpful?
Thank Jason G
Sarasota, Florida
Level Contributor
121 reviews
37 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Boarding was quite efficient and gracious: the agents tried their best to accommodate all carry-on luggage. They should make an effort to apply the rules regarding sizes and amount of carry-on luggage allowed per passenger.

Canada Economy Tampa - Ottawa
Helpful?
Thank Ntee6603
Tel Aviv, Israel
Level Contributor
413 reviews
267 helpful votes
5 of 5 bubbles Reviewed 2 days ago NEW

I fly with United often, and they seldom fall below my high expectations. Seats are comfortable (compared to other Economy seats), service is almost always friendly, and inflight entertainment options are far beyond what any other airline has to offer. A few times I had issues with schedule changes, and customer service has always gone far and beyond to meet...

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International Economy Newark - Brussels

Helpful?
Thank ogol17
See travel tips for airlines
“best choise for this route from IAH”
 of 5 bubbles 522rubena, 4 Dec 2016 | Read review
“Grab food at the airport and bring lots of reading materials”
 of 5 bubbles JenenTan, 3 Dec 2016 | Read review
“Get the Economy Plus version”
 of 5 bubbles Ntee6603, 3 Dec 2016 | Read review
“I get priority boarding and extra legroom because I am a gold member. I would not pay for it otherwise.”
 of 5 bubbles Aukgalgg, 30 Nov 2016 | Read review
“The new FC seats are a sliding recline, so not like others, where you lean back.”
 of 5 bubbles Bill_Hunt_AZ, 27 Nov 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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