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United Airlines


19,622 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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19,622 Reviews from our TripAdvisor Community

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19,622 reviews from our community

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Showing 16,857: English reviews
London, United Kingdom
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

Honestly I chose to fly United because the fare was quite a bit cheaper than Virgin Atlantic, my preferred airline. Still I believed that United was a pretty good airline so I was okay with my choice. Sadly I really regretted the choice, the seats were incredibly cramped, the service poor, the plane I believe was due to be retired...

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International Economy Honolulu - London

Helpful?
Thank Sphinx808
Metro Minneapolis-Saint Paul, Minnesota
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW

After a very long walk and train transfer from international terminal, we reached the posted gate only to discover that the gate was changed. Boarding seemed disorganized. Multiple counts and seat changes ensued. Nearly every seat was filled. Overhead space was at a premium and numerous people had to gate check their bags. We left the gate about 20 Minutes...

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Domestic Economy Chicago - Minneapolis

Helpful?
Thank dollyspats
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed yesterday
NEW
via mobile

On the 22ND August, my sister and I travelled to Chicago to celebrate my other sister's 50th birthday. Our flight was delayed by 3 and a half hours and weren't offered so much as a drink voucher. On arrival, we discovered our bags hadn't come with us! We rang every single day, we got emails each day to say they...

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International Economy Brussels - Chicago

Helpful?
Thank magee3
London, United Kingdom
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed yesterday
NEW

ok for a low budget airline but thought united was better than my experience, the staff on this leg of my journey was nice and friendly, unlike my outward bound trip,the food was edible but of poor quality and size, and there was no choice of what you got, seats are cramped even for economy, in- flight entertainment was not...

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International Economy Newark - London

Helpful?
Thank sue_norris125
London, United Kingdom
Level 4 Contributor
45 reviews
9 helpful votes
Reviewed yesterday
NEW

the ground staff were lovely and helpful, the air stewards on this flight were not very friendly, the in flight entertainment was very basic for this day and age, i missed the beginning of a film as the entertainment just plays and you have no control except which channel you watch, the food for breakfast was poor, but the hot...

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International Economy London - Newark

Helpful?
Thank sue_norris125
Tel Aviv District, Israel
Level 4 Contributor
11 reviews
4 helpful votes
Reviewed 2 days ago
NEW

I flew back and forth from Israel to San Francisco. The flights were on time (even early!), very friendly service, comfortable seats, great in service programs. Smooth flights.

International Economy San Francisco - Tel Aviv
Helpful?
Thank Israel Extreme ... P
Panama City, Panama
Level 2 Contributor
6 reviews
1 helpful vote
Reviewed 2 days ago
NEW

The staff at United Airlines are very service oriented but the passengers need to go through two (2) security checks where you have take off your shoes and remove all belongings. Also the4 hour flight does not offer complimentary lunch. They make you pay for it. You also have to pay for entertainment.

International Economy Panama City - Houston
Helpful?
Thank Ivan M
Los Angeles, California
Level 6 Contributor
579 reviews
166 helpful votes
Reviewed 2 days ago
NEW

Flying United from LAX to Mobile was just OK. There is a change of plane required, but that is so for all the airlines. The change on this flight was in Houston. Houston is a good hub, with a lot of amenities which is nice. The second leg however, is a small plane. My briefcase would not even fit in...

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Domestic First Class Los Angeles - Mobile

Helpful?
Thank NickellFamilyTravel
2 reviews
6 helpful votes
Reviewed 2 days ago
NEW
via mobile

Our bags were lost for the first time ever after our flight from Colorado. That isn't what prompted this review, because ya know, it happens. The problem is when we went to the United baggage counter, the guy was rude and disinterested in helping us find out what happened to our bags. We'd never gone through the process before, and...

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Domestic Economy Denver - Charlotte

Helpful?
1 Thank Andrew D
Mount Jackson, Virginia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed 2 days ago
NEW

United's Polaris Business Class it truly worth the price to upgrade. Being able to fully recline to sleep on this almost 8 hour helped to arrive rested and ready to go. The meals were tasty and fresh and the staff was very attentive. It was a super trip going to Europe and returning via flight 946. Recommend this as a...

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International Business Class Washington DC - Amsterdam

Helpful?
1 Thank Andy L
See travel tips for airlines
“Avoid if possible.”
dollyspats, 14 Dec 2017 | Read review
“up-grade may help”
sue_norris125, 14 Dec 2017 | Read review
“maybe try an up grade”
sue_norris125, 14 Dec 2017 | Read review
“Bring a sandwich on the flight with you”
NickellFamilyTravel, 13 Dec 2017 | Read review
“Don't be afraid to ask for assistance should you need it...these folks are professionals.”
P8577GMandyl, 13 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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