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United Airlines


3.5 of 5 stars
6,141 Reviews
Headquarters: 233 S. Wacker Drive, Chicago, IL 60606 +1-800-864-8331 Website

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    Excellent
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    Very good
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Good Flight - Friendly Crew - Arrived Early

The plane was a Canadair Regional Jet 700 - it was very clean and the seats were comfortable. The... read more

4 of 5 starsReviewed yesterday
BVDPA
,
Lititz, Pennsylvania
Rating summary
  • 3.5 of 5 stars
    Legroom
    3 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3 of 5 stars
    Value for Money
  • 3.5 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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6,141 Reviews from our TripAdvisor Community

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6,141 reviews from our community

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English first
Lititz, Pennsylvania
Level Contributor
260 reviews
93 helpful votes
4 of 5 stars Reviewed yesterday NEW

The plane was a Canadair Regional Jet 700 - it was very clean and the seats were comfortable. The in-air entertainment worked well. The gate agent was friendly and efficient. The crew members were friendly and attentive. We departed as scheduled and arrived early.

Domestic First Class Washington DC - Cincinnati
Helpful?
Thank BVDPA
Tempe, Arizona
Level Contributor
123 reviews
44 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I was in Group 2. When announcing Group 1, United staff verbally announced that other Group 1 members and go to other group lines to enter plane. Literally, everyone started to wait in the line and all the staff allowed anyone to enter. I continued to wait in Group 2 line. The Group 1 line never slowed because any other...

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International Economy Tel Aviv - Newark

Helpful?
1 Thank atjig
Melbourne, Australia
Level Contributor
75 reviews
26 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Let me say that I was surprised with the food people were bringing onto the plane. Pizza, Chinese, I thought to myself do they not service food on this plane. Once on plane the flight crew were great. Very helpful and friendly. The drinks were free and the drink trolley came out about three times. The entertainment was also free...

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Domestic Economy Los Angeles - Newark

Helpful?
1 Thank Deanne N
Tucson, Arizona
Level Contributor
1,447 reviews
1,672 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My morning flight from Seattle to Newark, New Jersey was delayed for 1 hour because of mechanical difficulties. Though annoying, the delay may have contributed to a seat in Business class becoming open for me, as United sent delay notifications starting the previous evening. At the gate, I learned I had moved from #1 on the upgrade wait list to...

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Domestic Business Class Seattle - Newark

Helpful?
Thank Rumples
Ridgefield, Connecticut
Level Contributor
656 reviews
166 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Recently flew United's 787 Dreamliner service between SF and Singapore. 16+ hour flight in economy. Paid for extra leg room, which was helpful though not overly generous. Dreamliner was impressive. Flight flew higher and smoother, and aircraft cabin was not as dry - did not arrive dehydrated. Flight food was marginal, but service was better than anticipated.

International Economy San Francisco - Singapore
Helpful?
Thank CTManny
Orlando, Florida
Level Contributor
11 reviews
1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This was the first time that my family and I were flying on United "Global First" service and we have to admit that was absolutely valuable for that price. Extraordinary flight attendants who served extremely professional and customer focused.

International First Class London - San Francisco
Helpful?
1 Thank Joachim H
Sydney, Australia
Level Contributor
153 reviews
72 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Thoroughly enjoyed the flight. Plane delayed an hour due to poor weather in the south of the country but we had a very smooth flight. Service was okay, lacked some enthusiasm and passion for caring for your customer.

Domestic First Class San Francisco - Nashville
Helpful?
Thank IanA63
Wall Township, New Jersey
Level Contributor
408 reviews
64 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Nothing out of the ordinary, just a typical on-time flight on United. As long as the flight is on time, and there are no issues during the flight, and we land without incident, the trip is a success.

Domestic Economy San Diego - Denver
Helpful?
Thank wlbjayhawk
Reedsburg, Wisconsin
Level Contributor
322 reviews
73 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I have to come down to Houston once or twice a year on business and United makes it easy. They have good choices of flight times that always gets me here on time. Friendly Skies.

Domestic Economy Chicago - Houston
Helpful?
Thank Slip213
Reedsburg, Wisconsin
Level Contributor
322 reviews
73 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I take this flight fairly often. It beats driving down to Chicago and it's nice to have this large hub available after the short flight. I really like the service and they have a great rack record of being on time for me.

Domestic Economy Madison - Chicago
Helpful?
Thank Slip213
See travel tips for airlines
“If you need leg space, upgrade to economy plus or higher.”
 of 5 stars atjig, 24 Aug 2016 | Read review
“Take a pillow to sit on as the seats are very uncomfortable”
 of 5 stars BraemarN, 24 Aug 2016 | Read review
“They take care about kids. At least, this was our experience on this flight.”
 of 5 stars JoachimH690, 24 Aug 2016 | Read review
“always allow a lot of time for your flight and bring your own snacks”
 of 5 stars BGJensen, 23 Aug 2016 | Read review
“Book ROW 21 seat for leg room and recline. Row 20 does not recline. Take your own food and entertainment”
 of 5 stars 946peterw946, 23 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About United Airlines
US-based United Airlines (UA) is the world's largest airline when measured by the number of destinations served. A member of the Star Alliance, United flies non-stop to about 375 airports worldwide. These include about 75 domestic destinations, as well as points in 70 countries in North America, South America, Europe, Asia, Africa and Oceania. United's fleet features a variety of two-, three- and four-cabin configurations including First Class (known as Global First or United First on international and domestic flights respectively), Business Class (known as Business First or United Business), United p.s. (short for Premium Service) on certain transcontinental flights, Economy Plus Class and Economy Class. Premium cabin passengers can use the airline's United Club lounges, which can be found in about 40 airports.
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