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Turkish Airlines

Headquarters: Turkish Airlines General Management Building, Ataturk Airport, Yesilkoy, Istanbul Türkiye 34149

Overview

3.53.5 of 5 bubbles37,671 reviews
Travellers' Choice 2019 Winner
Travellers' Choice 2018 Winner
Travellers' Choice 2017 Winner
Legroom3.5 of 5 bubbles
Seat comfort3.5 of 5 bubbles
In-flight entertainment (WiFi, TV, films)4.0 of 5 bubbles
Onboard Experience4.0 of 5 bubbles
Customer service3.5 of 5 bubbles
Value for money3.5 of 5 bubbles
Cleanliness4.0 of 5 bubbles
Check-in and boarding3.5 of 5 bubbles
Food and beverage4.0 of 5 bubbles
About Turkish Airlines
Airline Alliance
Star Alliance

Airline Summary

Established in 1933 with a fleet of five aircraft, Star Alliance member Turkish Airlines (TK) has a fleet of 328 (passenger and cargo) aircraft flying to more than 300 worldwide destinations as 253 international and 49 domestic, in 121 countries.
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37,671Reviews
12,164Photos
100Tips

Reviews
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3.5
37,671
Excellent
14,140
Very good
8,626
Average
3,290
Poor
2,233
Terrible
9,385

Popular mentions


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Caroline K
3 contributions
5.0 of 5 bubbles
AWESOME TA Staff!!!
Athens - BostonInternational
I have to say I always say GOOD things about TA, but today They're employees went above and BEYOND being helpful!!! I was at Athens, Greece airport, and do to My OWN error I wouldn't have been able to fly out... But, THANKS to the INCREDIBLE TA staff I was able to make my flight... (Phewwww!!!) I would like to Thank Dimitra Kiritsi Neofitos Amaxiopoulos Melina Sykioti Thank You. Thank You. Thank You. Without ALL Your Help, NOT ONLY would I lost my flight, but A LOT of money.
Date of travel: February 2025
Written 11 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mandy A
4 contributions
1.0 of 5 bubbles
Lost of Luggage!
Berlin - DubaiInternational
Coming back from Berlin to Dubai, they took my carry on on the gate to send it directly to Dubai and they did not give me any tag for traceability ! I arrived to Dubai and didn't get my carry on. Till now no news from Turkish Airlines, I raised a claim ticket and till now no follow up and no updates!!!! They didn't even check their lost and found department to check where is my luggage... We are in 2025, how could this happen???
Date of travel: February 2025
1.0 of 5 bubbles
Legroom
1.0 of 5 bubbles
Seat comfort
1.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
1.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
1.0 of 5 bubbles
Food and Beverage
Written 11 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

GlobalExplorer
8 contributions
1.0 of 5 bubbles
Use at your peril, the worst in Customer support
Tirana - ManilaInternational
TLDR - I'm sure they are okay - until you need to alter the reservation. Prepare for a very miserable, frustrating experience devoid of any logic and common sense! Absolutely the worst in customer service and resolution. Had a Business Flex ticket booked from TIA to MNL via IST. I had to change the flight many hours in advance on the day of departure. Unable to do so online so called their Customer Service number. They were not knowledgeable, unable to change the date of the booking or even cancel. Their only solution was to send an email marked as "urgent" to their Head Office and I would get a call. I never did get a call and despite numerous calls to their Customer Service number - no one could help. Therefor missed the original booking. The following day, on my forth attempt I was able to speak to someone at Customer Services who changed my ticket. However... while they did change the date, the IST-MNL-IST legs vanished from my booking! Further calls and they can do nothing. Even Feedback - they say sorry for the mistake but nothing can be done. So now I am nearly down 5,000USD on a business ticket and this appalling joke of an airline will not do anything to assist other than "visit a Turkish Airlines ticket office in departure city for possible refund" - They have no office in Tirana or even Albania where I have made the booking. The Call center solution, Cancel the ticket with them and get just 34EUR refund. Or wait for feedback to respond. I hope my posterior NEVER has the absolute misfortune to grace the seat of any TK flight in the future. Sectors missing on TK flights when changing the date is not a new topic. It's well documented online in various reviews. Consider yourself warned about using this scam of a national carrier that is a disgrace to Turkey.
Date of travel: February 2025
1.0 of 5 bubbles
Customer service
1.0 of 5 bubbles
Value for money
Written 11 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Meerim M
5 contributions
5.0 of 5 bubbles
Made long distance short
New Delhi - AlmatyAsia
My flight was from New Delhi to Istanbul and from Istanbul to Kazakhstan. I really enjoyed my flight. The cabin was so clean, bright and good smelling. The classical music gives you good vibe and you feel relaxed. The toilet is comfortable with self care things and even with perfumes. The cabin crews were professional and kind. The screen on the chairs are so useful and it made my long distance flight comfortable and enjoyable. I even didn’t notice how 7 hours went fast. I was so excited about the service and food. The pillows and the blankets, they took care every details. Thank you Turkish airlines for great service, hospitality and comfortable flight. For sure, I’ll try to choose Turkish airlines more
Date of travel: November 2024
4.0 of 5 bubbles
Legroom
5.0 of 5 bubbles
Seat comfort
5.0 of 5 bubbles
In-flight Entertainment
5.0 of 5 bubbles
Customer service
5.0 of 5 bubbles
Value for money
5.0 of 5 bubbles
Cleanliness
5.0 of 5 bubbles
Check-in and boarding
5.0 of 5 bubbles
Food and Beverage
Written 10 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Fani O
1 contribution
1.0 of 5 bubbles
"Unruly Passengers" Turkish Airlines: The New Trend in Avoiding Compensation
Athens - HavanaInternational
I recently traveled with Turkish Airlines from Athens to Cuba via Istanbul, and my experience was an absolute nightmare. Our flight from Athens was significantly delayed "unruly passenger", causing us to miss our connection. Instead of providing an immediate solution, the airline left us stranded in Istanbul for two whole days with minimal communication or assistance. When they finally rebooked us to Havana, they routed us through France, adding even more unnecessary delays and frustration. To make matters worse, our luggage was lost, and despite multiple attempts to claim compensation for the expenses, the inconvenience, and the lost baggage, Turkish Airlines completely ignored us and refused to reimburse us a single cent. Turkish Airlines seems to have an unusually high number of “unruly passenger” incidents causing delays. Is it just bad luck, or a convenient way to create delays they can control—avoiding compensation payouts? Too suspicious to ignore!
Date of travel: December 2024
2.0 of 5 bubbles
Legroom
2.0 of 5 bubbles
Seat comfort
3.0 of 5 bubbles
In-flight Entertainment
1.0 of 5 bubbles
Customer service
2.0 of 5 bubbles
Value for money
3.0 of 5 bubbles
Cleanliness
1.0 of 5 bubbles
Check-in and boarding
4.0 of 5 bubbles
Food and Beverage
Written 10 February 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Showing results 1-5 of 20,349
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Po godzinie od wylotu podano takie zestawy śniadaniowe.
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Nasz Airbus czekał na nas przy nie najlepszej pogodzie na lotnisku Chopina.
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Główny budynek starego lotniska o dość skomplikowanej nazwie [ Hazrat Shahajalal ].
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Lądujemy na będącym w trakcie rozbudowy międzynarodowym lotnisku w stolicy Bangladeszu .
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Zbliżamy się do lądowania .Przeludniona Dhaka z pokładu samolotu nie wygląda zbyt atrakcyjnie.
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Showing results 1-5 of 12,164
GlobalExplorer
8 contributions
1.0 of 5 bubbles
Choose a better airline, walk to your destination if you have to.
Read full review

Abbas S
1 contribution
1.0 of 5 bubbles
Avoid at all costs
Read full review

Miral M
7 contributions
1.0 of 5 bubbles
Don’t use Turkish airlines
Read full review

Sim B
Birmingham, United Kingdom
10 contributions
1.0 of 5 bubbles
Book another airline who won't leave you stranded in the country , and also.loose your luggage Absolutely incompetent, they really don't
Read full review

Quest49662989724
1 contribution
1.0 of 5 bubbles
Please be ready to be treated like criminal by their ground staff at Istanbul if you are Non-white person.
Read full review

Showing results 1-5 of 100
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