We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thomson Airways


4,736 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

4,736 Reviews from our TripAdvisor Community

Write a Review

4,736 reviews from our community

Filter reviews by popular destinations:
All reviews London Manchester Birmingham Cancun Palma de Mallorca Tenerife East Midlands Paphos Montego Bay Glasgow Newcastle upon Tyne Punta Cana Bristol Orlando Lanzarote
Traveller rating
Cabin
  • (3,993)
  • (686)
  • (0)
  • (0)
Route
  • (2,881)
  • (1,787)
  • (12)
  • (5)
  • (4)
  • More
Language
  • More
Showing 4,691: English reviews
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

This is the damage to my partners case the handling company laughed at and Thompson said were sorry about that despite it ruining our holiday my partners birthday and all the plans we had arranged in our weeks break. Our rep really didn't want to help us and was more than happy for us to spend the first 4 days...

More 
Europe Economy Manchester - Cephalonia

Helpful?
Thank Gary B
Level 2 Contributor
3 reviews
1 helpful vote
Reviewed today
NEW
via mobile

My partner and I arrived in kefalonia for a weeks break for her birthday we went to retrieve our luggage to find that my partners case was absolutely destroyed!!!! We showed our Thomson rep the extent of the damage but she wasn't interested and told us to go and see the baggage handling company which we did their first reaction...

More 
Europe Economy Manchester - Cephalonia

Helpful?
Thank Gary B
Great Yarmouth, United Kingdom
Level 5 Contributor
22 reviews
27 helpful votes
Reviewed yesterday
NEW

We decide to upgrade our seats as we were traveling long haul and I'm so glad we did. We did night before bag drop, this was a extremely quick process. I'm glad we did this as next morning the check in area was rammed. Though we would have had the Premium desk it saved the early morning stress. Due to...

More 
International Premium Economy London - Punta Cana

Helpful?
Thank vicjayhay
Swindon
Level 6 Contributor
78 reviews
76 helpful votes
Reviewed yesterday
NEW
via mobile

We flew with Thomson from Gatwick North to Hurgharda as a family of 3. When we checked in we had seats at least 8 rows away from each other - I think it's a total rip off that you're asked to pay to reserve seats when you've already paid £4000 for a holiday. Luckily nice Scottish Thomson check in lady...

More 
International Economy London - Hurghada

Helpful?
Thank VirtueFor
Winsford, United Kingdom
Level 6 Contributor
193 reviews
39 helpful votes
Reviewed yesterday
NEW

We flew return from Manchester to Dalaman with Thomson and had fantastic flight times with the added bonus of a Dreamliner. We had extra legroom on both flights but even with the standard sear there is plenty of space. The cabin crew were friendly and efficient and it was a cafe style service with no ore booked meals available. Over...

More 
Europe Economy Manchester - Dalaman

Helpful?
Thank Nigel H
Darlington, United Kingdom
Level 3 Contributor
9 reviews
11 helpful votes
Reviewed 2 days ago
NEW
via mobile

Don't book with Thomson we booked our first long haul flight with them to Jamaica. Got a message at 6.55 pm to say the hotel we were going to had an incident and our hotel had changed. We had been downgraded. The email said we could have a refund but they closed at 7.00 pm that gave us 5 minutes...

More 
International Economy Manchester - Montego Bay

Helpful?
Thank Truffles2016
Mullingar, Ireland
Level 6 Contributor
114 reviews
40 helpful votes
Reviewed 2 days ago
NEW

The flight was at 1am which is kind of normal for a charter flight. The check-in was smooth and quick. Boarding was good and in seat order. The flight could have had their cabin lights dimmed during the flight as it was a night time flight. Flight was smooth and on time.

Europe Economy Burgas - Dublin
Helpful?
Thank DaveyFitz
Mullingar, Ireland
Level 6 Contributor
114 reviews
40 helpful votes
Reviewed 2 days ago
NEW

Speedy check-in and the flight departed on time from Dublin and was a nice flight. Flight crew were very friendly and had a good sense of humor. The plane was operated by flySunwings.com which is a Canadian operated plane.

Europe Economy Dublin - Burgas
Helpful?
Thank DaveyFitz
Level 3 Contributor
11 reviews
2 helpful votes
Reviewed 2 days ago
NEW

My partner and I have been planning our first week abroad for a while now. With the intention of visiting a sunny destination, we settled rather quickly on Spain as i have visited Spain before. I knew the weather wouldn't let us down. I have always planned transport, hotels, restaurants etc all separately, however my partner and I didn't want...

More 
Europe Economy London - Palma de Mallorca

Helpful?
Thank AJPINK1991
Level 3 Contributor
12 reviews
16 helpful votes
Reviewed 3 days ago
NEW
via mobile

Flew from Birmingham to Palma on Saturday 12th august. When departing the flight I left my asthma inhaler on the plane. Realised while collecting luggage so went to Thomson services at Palma and informed them of what I had done. They explained where to go to collect it and held the transfer coach . It took a while to collect...

More 
Europe Economy Birmingham - Palma de Mallorca

Helpful?
Thank zakkayden
No reviews match your filter preferences. Remove a filter or to read reviews.
See travel tips for airlines
“Book your seats online as early as possible. We left it to the last minute, however were lucky enough to secure still very good seats.”
AJPINK1991, 21 Aug 2017 | Read review
“Use thomas cook or jet 2 far better service”
marjean1998, 20 Aug 2017 | Read review
“I have not ticked the value for money option as I was not happy with the price difference.”
SouthBH, 18 Aug 2017 | Read review
“Do not accept any reassurances over the phone regarding requests - they are platitudes!”
24sheilaj, 18 Aug 2017 | Read review
“I recommend arriving at the airport early to avoid stress and make use of the facilities that you are paying for as they are excellent.”
X5757ELdavidf, 17 Aug 2017 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

420 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (420)
Viewed
View from window (5)
Viewed
Food and Drink (9)
Viewed
Onboard features (1)
Viewed
View from Window (59)
Viewed
Cabin (48)
Viewed
Seat (17)
Viewed
Airport (3)
Viewed
Cabin (1)
Viewed
Airport (49)
Viewed
Onboard Feature (22)
Viewed
Seat (4)
Viewed
Our fleet (2)
Viewed
Food and Drink (24)
Viewed
Airline Lounge (2)
Viewed
Other (174)