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Thomson Airways


3.5 of 5 stars
2,440 Reviews
Headquarters: Wigmore House Wigmore Ln, Luton LU2 9EY England +44-0203-451-2695 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 827
    Excellent
  • 749
    Very good
  • 505
    Average
  • 176
    Poor
  • 183
    Terrible
The flight itself was good, but we were left hungry!

We had a good flight, and as we were in the plane for 4 hours in the evening, we were looking... read more

4 of 5 starsReviewed yesterday
_mwhiteman05
,
Axminster, United Kingdom
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    2.5 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,440 Reviews from our TripAdvisor Community

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2,440 reviews from our community

Date | Rating
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English first
Newbury, United Kingdom
Level Contributor
5 reviews
4 helpful votes
5 of 5 stars Reviewed yesterday NEW

We have flown with Thomson airways for the last 3 years, and flying on the dream liner has been the best experience my wife and I have had. Fantastic flight crew every time. Looking for to our next holiday on Thomson's Dream Liner.

International Premium Economy London - Cancun
Helpful?
Thank colin F
Axminster, United Kingdom
Level Contributor
4 reviews
5 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had a good flight, and as we were in the plane for 4 hours in the evening, we were looking forward to getting something to eat. Unfortunately, the plane was full, and they ran out of food....! We would also have liked to have had some information about the areas we were flying over; in fact we did get...

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Europe Economy Exeter - Dalaman

Helpful?
Thank _mwhiteman05
London, United Kingdom
Level Contributor
6 reviews
13 helpful votes
5 of 5 stars Reviewed yesterday NEW

No problems at the airport we arrived on time and check in straight away so easy no delays great flight 2 hours

Europe Economy London - Palma de Mallorca
Helpful?
Thank pompom69
Gloucestershire, United Kingdom
Level Contributor
8 reviews
2 helpful votes
4 of 5 stars Reviewed yesterday NEW

We had East Midland staff on this trip- outbound service a bit hit and miss but return service flowed well. Power points to charge and use tablets/smart phones very helpful. Good selection of films. Airflow on the Dreamliner keeps you feeling fresh.

International Economy Nottingham - Orlando
Helpful?
Thank yelw0r
Lakenheath, England, United Kingdom
Level Contributor
2 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Thompson really needs more leg room on there planes very uncomfortable for tall people, And when booking seats should explain no window, after paying to select seats it could be mentioned.

Europe Economy London - Cephalonia
Helpful?
Thank Lesley P
Henley-on-Thames, United Kingdom
Level Contributor
6 reviews
4 helpful votes
5 of 5 stars Reviewed yesterday NEW

I found the Web site very clear and easy to use,plus there was no extras for luggage and the price was very reasonable.the aircraft appeared new and the seating was very comfortable. the check in was really quick both ways.I have never traveled with Thompson before and I am really impressed, so will travel with them again.

Europe Economy London - Malaga
Helpful?
Thank pearandbanana01
Shirley, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

wow, wow and wow again! We were lucky enough to fly the Dreamliner, absolutely brilliant! It was roomy, very quiet, excellent inflight entertainment, very comfortable, I especially liked the padded headrest that you could sort of clamp your head in so it didnt loll about and wake you up, fabulous touch! Apparently it has all sorts of technical gubbins to...

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International Economy London - Cancun

Helpful?
Thank Paultheeagle
Leicester, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed yesterday NEW

Check in was fast .staff very nice and friendly .the Flight was pleasant the seat had plenty of leg room .we had a blanket and a pillow,the food was quite good, the cabin crew bought drinks round quite often ,The entertainment ,films,games,etc are good. The cabin crew were very helpful. Baggage claim was quick.the Thomson reps were there to meet...

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International Economy Birmingham - Cancun

Helpful?
Thank chriswallace2016
Level Contributor
4 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

Flights on time. Crew were very smart & polite. Captain on return journey explained that he would be bringing us down on the shortest runway & he would be breaking fast as we landed. I have to say it was amazing experience & he did get a round of applause from the whole plane X 10/10 Thomson.

Europe Economy Leeds - Palma de Mallorca
Helpful?
Thank Keith F
Level Contributor
3 reviews
3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Flight was efficiently boarded on departure from glasgow, and arrived in bourgas pretty much on time. The in flight service was friendly and efficient, the return was almost the same, although a drunken passenger had to be escorted off the flight on our return. This however was dealt with quickly and efficiently by the cabin crew and ground support. The...

More 
Europe Economy Glasgow - Burgas

Helpful?
Thank lifeson01
See travel tips for airlines
“Upgrades is not everyone's cup of tea. But we did and it was a great experience.”
 of 5 stars colinf712, 28 Sep 2016 | Read review
“Maybe take a snack with you if the flight is likely to be full.”
 of 5 stars _mwhiteman05, 28 Sep 2016 | Read review
“Enjoy your flight with Thomson airline”
 of 5 stars pompom69, 28 Sep 2016 | Read review
“Just take a look at the Web site”
 of 5 stars pearandbanana01, 28 Sep 2016 | Read review
“relax and enjoy, you wont be dissapointed!”
 of 5 stars Paultheeagle, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About Thomson Airways
The world's largest charter airline, Thomson Airways (BY) flies to more than 95 destinations in Europe, Africa, Asia, North America, Central America and the Caribbean. The carrier's fleet of planes features one-cabin (Economy Class, known as Economy Club) and two-cabin (Premium Economy Class, known as Premium Club, and Economy Club) configurations. Thomson, which is based in the United Kingdom, has more than 15 operating bases spread across the United Kingdom and Ireland. Its largest bases are located at London Gatwick Airport (LGW), Manchester Airport (MAN) and Birmingham Airport (BHX).
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