We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Thai Airways


11,682 reviews
Headquarters: 89 Thanon Vibhavadi Rangsit, Bangkok 10900 Thailand 011 66 2 288 7000 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

11,682 Reviews from our TripAdvisor Community

Write a Review

11,682 reviews from our community

Filter reviews by popular destinations:
All reviews Bangkok London Phuket Paris Frankfurt Melbourne Sydney Chiang Mai Singapore Brussels Milan Brisbane Hong Kong Rome Copenhagen
Traveller rating
Cabin
  • (5,184)
  • (0)
  • (1,434)
  • (116)
Route
  • (3,978)
  • (1,623)
  • (456)
  • (362)
  • (316)
  • More
Language
  • More
Showing 6,744: English reviews
Bromley, United Kingdom
Level 6 Contributor
165 reviews
103 helpful votes
Reviewed today
NEW

From the lounge (Singapore Airlines lounge at LHR the best) to boarding to the welcoming staff, to the comfort of the fully reclining seat, to the variety of entertainment available, to the excellent food and drink, to the polite and smiling "thank you for travelling with THAI" - an excellent travelling experience.

Date of travel: December 2018
International Business Class London - Ho Chi Minh City
Helpful?
Thank flugelist
2 reviews
Reviewed yesterday
NEW
via mobile

Super service Everything As it Should be. Very Nice seats and the staff seamed kompetent and politi.

Date of travel: October 2018
International Business Class Copenhagen - Phuket
Helpful?
Thank Edvin B
Hong Kong, China
Level 2 Contributor
5 reviews
4 helpful votes
Reviewed yesterday
NEW

Travelling with family of 3 adult and 2 children (8 & 5yro) from HKG to BKK for new year holiday. Check-in and boarding of plane is all very smooth. Ground staff are friendly. In cabin staff are also very friendly. The seats are normal economy standard and the seats was not too comfortable for me, 5'10" in height, it may...

Date of travel: December 2018
More 
Southeast Asia Economy Hong Kong - Bangkok

Helpful?
Thank BH0529
Level 6 Contributor
771 reviews
197 helpful votes
Reviewed yesterday
NEW

Haven't used Thai for a while as we normally use oneworld. Price for this flight to Europe was too good to miss. All 4 flights were very good. Service attentive yet not pushy in the Thai style. Food good and drink selection was very good. Sleeping was a breeze on the lie flat beds.

Date of travel: November 2018
International Business Class Melbourne - Bangkok
Helpful?
Thank rama1
Brisbane, Australia
Level 5 Contributor
54 reviews
13 helpful votes
Reviewed yesterday
NEW

This was a code share return flight involving Thai and partner Austrian Airways, BNE>BKK>VIE>VAR. Thai Airways changed our original flights, resulting in an 18hr layover in BKK on the return leg. This sounds awful, however, our excellent Travel Agent, Integrity Travel in Brisbane, managed to obtain a free stopover at Novotel Bangkok Airport courtesy of Thai airways!! Now this hotel...

Date of travel: November 2018
More 
International Economy Brisbane - Varna

Helpful?
Thank Ric G
Reigate, United Kingdom
Level 6 Contributor
245 reviews
104 helpful votes
Reviewed yesterday
NEW

We were on one of the old planes and the legroom in economy was not great particularly once the folk in front started to recline their seats all the way back. Food was passable but again not as I remembered it but then haven't flown Thai for years. Shame However business did look very nice indeed

Date of travel: November 2018
International Economy London - Bangkok
Helpful?
Thank Jane G
Oxford, United Kingdom
2 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Flight from Siem Reap on Thai smile ok but chaos at Bangkok. Couldn’t sort which end of plane to disembark. Claimed an obstacle prevented the bus pulling up at the open front door. 20 mins later we left out of back door and drove straight by the front door of the plane. Arrived in airport to complete lack of information...

Date of travel: January 2019
More 
International Business Class Siem Reap - London

Helpful?
Thank Malaika54321
Level 1 Contributor
4 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Flight attendant showed biased treatment between asian & caucasian passengers. Always unpleasant & unfriendly especially the male flight attendants towards asian passengers. Limited movie selection ie movies for Dec & Jan same.

Date of travel: January 2019
International Economy Vienna - Bangkok
Helpful?
Thank DanielS22266
London, United Kingdom
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW

My flight was on time on 22 December, seat was comfortable (I am a small person) where as my husband is bigger and has long legs he need some more leg room. Overall the flight was great, meals were good crew were excellent. Passengers travelling with young childern should be seated from those who does not have children. My return...

Date of travel: December 2018
More 
International Economy London - Bangkok

Helpful?
Thank JudyHinds
Level 4 Contributor
29 reviews
5 helpful votes
Reviewed 2 days ago
NEW

Quite a comfortable flight. The entertainment system between Singapore to Bangkok was newer. The screen was larger and of higher clarity. The entertainment system of the flight between Bangkok and Tokyo was a bit disapointed due to the reduced quality of the screen clarity and screen size. However, it was still a pleasant flight. Leg room was ok.

Date of travel: December 2018
North Asia Economy Singapore - Tokyo
Helpful?
Thank Alan P
See travel tips for airlines
“Some flight doesn't not have in-flight USB charger, so bring your battery pack just in case.”
BH0529, 16 Jan 2019 | Read review
“Use alternative airline”
DanielS22266, 15 Jan 2019 | Read review
“Do not sit where there are young childern are travelling.”
JudyHinds, 15 Jan 2019 | Read review
“If you are a member of other miles clubs you may get to use their benefits here. Check in advance.”
801stevenp, 15 Jan 2019 | Read review
“If you must, pay extra and get seats in front row”
rudybats57, 15 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Thai Airways
THAI (TG) is the flag carrier of Thailand and a founding member of the Star Alliance. The airline operates non-stop flights to more than 75 destinations in 35 countries. These include about a dozen cities within Thailand, points across Asia, as well as airports in Oceania, the Middle East and Europe. THAI also has codeshare arrangements with more than 20 other airlines. THAI's fleet includes a variety of one-, two- and three-cabin configurations featuring Royal First Class, Royal Silk Class (Business Class) and Economy Class. Premium class passengers have access to the airline's THAI Royal Silk and Royal Orchid lounges, where available. THAI is also the sole owner of a subsidiary airline, Thai Smile Air (WE).
Airline Managers:
Respond to airline reviews. Register now and reply to member reviews. Departmental and company credentials will be verified.
Register

4,042 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4042)
Viewed
View from Window (222)
Viewed
Food and Drink (758)
Viewed
Cabin (319)
Viewed
Onboard Feature (221)
Viewed
Seat (396)
Viewed
Airport (320)
Viewed
Our fleet (66)
Viewed
Airline Lounge (121)
Viewed
Other (1619)