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TAP Portugal


9,131 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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9,131 Reviews from our TripAdvisor Community

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9,131 reviews from our community

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Showing 2,489: English reviews
Santarem, Portugal
Level 6 Contributor
102 reviews
57 helpful votes
Reviewed today
NEW

As always a great plain and the crew were very nice. I`m not giving 5 stars because of the food, there is no option for vegetarians or vegans who fly with TAP.

Europe Economy Rome - Lisbon
Helpful?
Thank osvaldocipriano
Whitstable, United Kingdom
Level 6 Contributor
84 reviews
20 helpful votes
Reviewed yesterday
NEW

Well, where do I begin? Two flights turned into five. And 12hours travel turned into 40hours. We missed the first day back at work and had to pay for a taxi across London as TAP couldn't fly us to our booked destination, where our car was.....which we also had to pay an extra day for. So not a great experience....

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International Economy Ilha do Sal - London

Helpful?
Thank Sammywammywoodles
Plymouth, United Kingdom
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed yesterday
NEW

Perhaps the most annoying thing was that they asked you to fasten your seat-belt and bring the seat back up straight. But it never reclined. No button, no lever, just a straight-back seat all the way through the night from Accra.

International Economy London - Accra
Helpful?
Thank peterfrombangor
Basse-Normandie, France
Level 4 Contributor
36 reviews
28 helpful votes
Reviewed yesterday
NEW

Terrible service and flights. First one from Nantes to Lisbon was 2 and 1/2 hours late. Then in Lisbon, we waited one hour on our flight to Faro to then de-bord the plane after being told it was cancelled. We then waited three hours to be told we were going to be bused to Faro from Lisbon--more than a 3...

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Europe Economy Nantes - Faro

Helpful?
Thank PATRICIA P
Beaconsfield, United Kingdom
Level 3 Contributor
10 reviews
5 helpful votes
Reviewed yesterday
NEW

Our outbound flight was overpriced and for business class terrible food, service and comfort. Our flight home was cancelled we had to queue for 3 hours to find out the next flight we could get on. We were keen to get home as we had a family crisis. The staff were rude and unhelpful, we were never given an explanation...

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International Business Class London - Ilha do Sal

Helpful?
Thank Carol552017
Washington DC, District of Columbia
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed 2 days ago
NEW

This review details flights 527 from STR-LIS and 522, LIS-STR. This was our first time flying TAP Portugal and not an airline that I would normally recommend as the Business Class (BC) seats were more of a glorified Economy Plus, same seats as economy, but with more leg room. The first flight was unpleasant, but I think it was due...

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Europe Business Class Stuttgart - Lisbon

Helpful?
Thank Karla J
San Diego, California
Level 6 Contributor
118 reviews
33 helpful votes
Reviewed 2 days ago
NEW

We were very impressed with the configuration of the seats in business class and the extremely useful and well thought out way they laid out each person's space. There was plenty of room for you shoes, water and other belongings. There were two of us so we took two seats together in the middle but if you are alone, there...

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International Business Class Lisbon - Boston

Helpful?
Thank Dayle d
Salvador, BA
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

Terrible food, lots lots lots of delays, crew not that nice. Every year it seems to get even worse. My only reason to choose it is the direct flight from Salvador to Europe. It used to be a good airline.

International Economy Salvador - Lisbon
Helpful?
Thank carlasoliveira
Anaheim, California
Level 6 Contributor
169 reviews
73 helpful votes
Reviewed 2 days ago
NEW
via mobile

This is a review of two TAP flights in April 2018 one from BCN to LIS and LIS to MAD. Flights were day and night. The BCN-LIS flight was over an hour late due to boarding confusion. The plane was not boarded at a regular gate and required be bused from the gate to the plane parked on the tarmac....

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Europe Economy Barcelona - Lisbon

Helpful?
Thank cran
Palm Beach, Florida
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 days ago
NEW

Flew business class from Miami to Lisbon and back from. Lisbon to Newark. Both planes were delayed before departure......which caused us to almost miss our connection to Porto on arrival. Seats convert to almost totally flat position. But unlike many airlines, there is no cushioning so that it is not very comfortable. Also, leg support did not function independently of...

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International Business Class Lisbon - Newark

Helpful?
Thank Wavewatcher2018
See travel tips for airlines
“Check in online as soon as possible to ensure you fly.”
Sammywammywoodles, 24 Apr 2018 | Read review
“Forget it!”
patriciap641, 24 Apr 2018 | Read review
“Do not book with them”
Carol552017, 24 Apr 2018 | Read review
“Pack a great attitude”
karlaj428, 23 Apr 2018 | Read review
“Avoid at all costs”
tomal77, 23 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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