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TAP Portugal


13,113 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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13,113 Reviews from our TripAdvisor Community

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13,113 reviews from our community

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Showing 3,923: English reviews
Bonita Springs, Florida
Level 6 Contributor
177 reviews
115 helpful votes
Reviewed today
NEW

I'd heard good comments about TAP, and those comments were on target: Great staff, very good entertainment, comfortable seats and the food was pretty good. They still give a little zippered pouch with a toothbrush, lip balm, socks, mask, etc. Quilted blankets and a pillow, in plastic, were at every set. We can't say anything bad about this airline and...

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International Business Class Lisbon - Miami

Helpful?
Thank VBSam
Napier, New Zealand
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed today
NEW

TAP Portugal contacted me in Porto to see if I could catch an earlier flight as they were concerned there was not enough time in Lisbon where I had to make a connecting flight to Seville for the transfer of luggage. I was able to change flights, and the person on the phone gave me helpful directions about what to...

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Europe Economy Porto - Seville

Helpful?
Thank gailspence
Munich, Germany
1 review
Reviewed today
NEW

Like my flight to Lisbon, also my flight back was with TAP. Both flights were punctual, the crew gave a great service, very friendly and especially helpful to the family with a baby. The crew was amazing on my flight back to Munich and I also liked the food choice on my flight back. The new fresh selection of portuguese...

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Europe Economy Lisbon - Munich

Helpful?
Thank MichaelG0376
Woodbridge, Canada
Level 1 Contributor
4 reviews
Reviewed today
NEW

Average airline for in flight entertainment and meals but the checked bag fees were outrageous at 85 euros ($135 CDN).

International Economy Rome - Toronto
Helpful?
Thank Adventure19457790281
Level 4 Contributor
32 reviews
15 helpful votes
Reviewed today
NEW

Family holiday to beautiful Italy. Booked our flight at easterfor November flight. Right after booking with red tag.ca, found tat two of the four bookings were leaving at different times from Lisbon to Rome. Called red tag, then tap. No help to be found after many calls. Toldfinally to get to check on in Lisbon and see if they would...

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International Economy Toronto - Rome

Helpful?
Thank lorraine r
Dudley, United Kingdom
Level 6 Contributor
881 reviews
190 helpful votes
Reviewed today
NEW

A solid airline, friendly staff, comfortable seating, professional and punctual. Not the cheapest around but they are reliable.

Europe Economy London - Lisbon
Helpful?
Thank Steve57C
NewYork
Level 5 Contributor
48 reviews
14 helpful votes
Reviewed yesterday
NEW
via mobile

There was so little right about this airline that I can't possibly say all the things wrong. I hear it use to be great, but since management changed its gotten worse and worse. Delays abound and airline does NOT care. When it was still ran by the Potuguese it was adored but newer group ran the reputation into the dirt....

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International Economy New York City - Lisbon

Helpful?
Thank smallbirdNewYork
Sheffield, United Kingdom
Level 6 Contributor
1,041 reviews
505 helpful votes
Reviewed yesterday
NEW

New aircraft, lots of members of staff on the plane. Delayed by 1 hour. Poor boarding arrangements despite the extra time. Lots of lanes but they are poorly signed and you do not know if lane A is the left or right of the sign. If you get in the wrong one they tell you off, even if it is...

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Europe Economy Lisbon - Manchester

Helpful?
Thank md1mm
New York City, New York
Level 6 Contributor
197 reviews
187 helpful votes
Reviewed yesterday
NEW

I was hearing horror stories of TAP but had to fly direct from JFK to LIS so gave it a shot. The plane was in nice fairly new condition. We were delayed 30 minutes going and 15 minutes on the return - so was not terrible. Business class very limited seating and I was unable to get that. One tip...

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International Economy New York City - Lisbon

Helpful?
Thank STEVENSNY
Southampton, United Kingdom
2 reviews
3 helpful votes
Reviewed 2 days ago
NEW
via mobile

4 times (there and back) I have flown with this airline and 4 times have been delayed by at least an hour, absolutely rubbish airline.....!!!!!

Europe Economy Lisbon - London
Helpful?
Thank dalelaw82
See travel tips for airlines
“Travel only with carry on luggage if you can.”
Adventure19457790281, 18 Nov 2018 | Read review
“Read the fine print, then choose another”
redfire238, 18 Nov 2018 | Read review
“Row 7 if you are flying economy!”
STEVENSNY, 17 Nov 2018 | Read review
“Stay away from TAP”
stat331, 16 Nov 2018 | Read review
“Avoid if possible. Shame that it’s part of Star Alliance”
musquash, 15 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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