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TAP Portugal


10,404 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,404 Reviews from our TripAdvisor Community

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10,404 reviews from our community

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Showing 2,954: English reviews
kitchener ontario
Level 4 Contributor
34 reviews
51 helpful votes
Reviewed yesterday
NEW

We flew TAP Portugal from Toronto to Toulouse France with a stopover in Lisbon. Prior to the flight, I was reading reviews and was very apprehensive about our upcoming flights, however, the reality was very different. All our flights were on time , and we had prebooked seats so there were no last minute issues. The planes were clean and...

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International Economy Toronto - Toulouse

Helpful?
Thank sandralyn
Sarasota, Florida
Level 6 Contributor
106 reviews
40 helpful votes
Reviewed yesterday
NEW
via mobile

I flew from Dakar, Senegal to Cologne, Germany via Lisbon. Flight was supposed to leave at 0050, we didn’t actually leave until 0400. Unfortunately, I had arrived at the airport at 1900 the previous day to be plenty early and get through Ramadan traffic in Senegal. Unfortunately, the TAP check-in desk didn’t open until 2200 so I was stuck between...

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International Economy Dakar - Bonn

Helpful?
Thank caleb192837
Level 6 Contributor
238 reviews
220 helpful votes
Reviewed yesterday
NEW

Hmmm…..behind the rest of the world in service and communication ! Communication is below par – with our flight delayed on the outbound sector (one hour sitting on the plane on the tarmac at Milan airport with the door closed and no aircon) and then cancelled on the inbound sector (I was emailed that my flight was cancelled 18 hours...

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Europe Economy Milan - Lisbon

Helpful?
Thank Aussienando
Greenacres, Florida
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 days ago
NEW

I had to wait 45 minutes for the TAP representative to even show up to file my lost bag claim. I have called them 3 times over 2 days and never received the courtesy of any call back. What the heck? I attempted to file a on line tracker trace on my bag and it would not submit with TAP....

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International Economy Lisbon - Miami

Helpful?
Thank alanmE1474OU
Dubai, United Arab Emirates
Level 3 Contributor
16 reviews
Reviewed 2 days ago
NEW

Well I was expecting more from an European Carrier. Flew on the A340, the inflight services was not good, not helpful and not so friendly crew, the food was not good. Flight entertainment could be way way better.

International Economy Maputo - Lisbon
Helpful?
Thank holigass
Greater Hobart, Australia
Level 4 Contributor
26 reviews
5 helpful votes
Reviewed 2 days ago
NEW

We booked this flight through a travel agent in Australia. We were specific that baggage was included and even prepared for excess incase we bought a lot in Spain. What a shock to find that economy flights included no baggage and there was 126 Euro to pay for the bags of our group of 3. This is the behaviour of...

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Europe Economy Lisbon - Manchester

Helpful?
Thank Terry C
Level 3 Contributor
17 reviews
8 helpful votes
Reviewed 3 days ago
NEW

Last May we went to Europa and choose TAP because its StopOver offer that would give us the opportunity to visit Lisbon for the same price of the ticket to go to London. They offered what they call Stopover Experience and we decided to take a tour to Simtra and we planned our itinerary in Lisbon accordingly. The day we...

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International Economy Miami - London

Helpful?
Thank Itica
Greenfield, Massachusetts
Level 3 Contributor
13 reviews
Reviewed 3 days ago
NEW

- This is the first time I have flown with TAP Portugal. We flew from Boston to Portugal and then back two weeks later. The boarding was very organized and efficient so that we could leave on time despite the large number of passengers. The food service was good, the flight attendants very nice, the plane was spotless, and we...

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International Economy Boston - Lisbon

Helpful?
Thank Pat M
Thunder Bay, Canada
Level 6 Contributor
420 reviews
109 helpful votes
Reviewed 3 days ago
NEW

This is TAP Portugal’s regularly scheduled flight from Lisbon to Oporto. It was scheduled to leave at 3 pm, but in this case we did not leave Lisbon until around 5:30 pm. The flight takes a little under an hour, and I was in no great rush so the delay was little more than an inconvenience. I had heard that...

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International Economy Lismore - Porto

Helpful?
Thank SeanOden
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Cheltenham, United Kingdom
Level 6 Contributor
1,110 reviews
487 helpful votes
Reviewed 3 days ago
NEW

LGW to Oporto delayed for no apparent reason, then further setbacks with so many passengers trying to bring oversized baggage into the aircraft cabin; TAP really need to sort this out at the check-in and have a rethink on their luggage policy. It took an annoying 30 minutes + to sort out. That apart, everything else went very smooth, and...

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Europe Business Class London - Porto

Helpful?
Thank cherriesfan_9
See travel tips for airlines
“Avoid this airline”
Aussienando, 22 Jun 2018 | Read review
“Make sure you have trip insurance!”
alanmE1474OU, 21 Jun 2018 | Read review
“Well maybe you should try fly on the business class.”
holigass, 21 Jun 2018 | Read review
“Avoid it if you can”
terryc821, 21 Jun 2018 | Read review
“Flight experience is ok. Customer Service at the airport non existent and very bad attitude.”
Itica, 20 Jun 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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