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TAP Portugal


11,458 reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal 011 351 707 205 700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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11,458 Reviews from our TripAdvisor Community

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11,458 reviews from our community

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Showing 3,310: English reviews
New York City, New York
1 review
Reviewed yesterday
NEW

We had a connecting flight in Lisbon from NYC with our ultimate destination being Nice, France. Our flight to Nice from Lisbon was canceled and we were rebooked on a flight the next day. However, since a lot of people were in the same situation, they ran out of hotel vouchers. We were instructed by their staff to book a...

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International Economy Newark - Nice

Helpful?
Thank klouder3
Los Angeles, California
Level 6 Contributor
185 reviews
69 helpful votes
Reviewed yesterday
NEW

The plane was new and the seats in PAID Business class did NOT lay FLAT !! Can you imagine our surprise to find the seats reclined, had their own "pod" but did not lay flat!!!! What a HUGE OVERSIGHT by this airline. They had the space, they had the seat. I just cannot comprehend why they would leave a seat...

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International Business Class Los Angeles - Lisbon

Helpful?
1 Thank kim r
Los Angeles, California
Level 5 Contributor
54 reviews
10 helpful votes
Reviewed yesterday
NEW
via mobile

Good airline. Bit delayed but nothing dramatic. Clean, nice service. Both terminals were well stocked with stores and restaurants.

Europe Economy London - Lisbon
Helpful?
Thank rogermussenden
Zurich, Switzerland
Level 4 Contributor
36 reviews
11 helpful votes
Reviewed yesterday
NEW

It was a long flight: first leg- Zurich - Lisbon, second leg - Lisbon - Portugal. About 3 hours each (plus the first plane was one hour late). We only got a tiny sandwich with a drink on each of the flights. The tickets were REALLY expensive, so we expected a normal warm dinner, but alas... No in-flight movies (not...

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Europe Economy Zurich - Ponta Delgada

Helpful?
Thank GlobetrottingMari
2 reviews
Reviewed yesterday
NEW
via mobile

Worst flight experience of my life on all parts! how this is even allowed is absurd!!!!! Besides the fact my luggage was lost! both my flights were delayed! that i payed for emergency exit seats and because plane changed i did not receive what i payed for or a refund! to top it all off they charged me 300 each...

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International Economy Toronto - Porto

Helpful?
Thank Nelson B
Montreal, Canada
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

The worst experience I ever had with an airline, we ended up missing our flights because of the incompetence of the staff, it took 30 hours to go from Portugal to Toronto (which usually rakes 7 hours). I needed to file a complaint to get my expenses paid for (hotel and restaurants) and they will not treat my complaint (it...

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International Economy Porto - Toronto

Helpful?
Thank MontrealTeaLover
Ho Chi Minh City, Vietnam
Level 4 Contributor
27 reviews
7 helpful votes
Reviewed yesterday
NEW

My bank had been taken over from a different bank so I had a new debit VISA number. Funds were taken directly from my account (nearly $1,000 USD for two tickets). Upon arrival at the airport, I was asked to produce the credit card (actually, it was a debit card) which I no longer carry. I was told I had...

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International Economy Fortaleza - Lisbon

Helpful?
Thank Kimbo225
Estoril
Level 2 Contributor
7 reviews
12 helpful votes
Reviewed yesterday
NEW

I will attach the complaint which remains to be answered below. As summary delaid flight, lost connection with transfer desk closed with no notice, refusal to book alternative connections, lost luggage and many standard service displays from TAP along the way. Don't read the rest unless you are looking to pass some time. Just avoid flying TAP since low costs...

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International Economy Lisbon - Abu Dhabi

Helpful?
1 Thank leisureandwork
Nieuwegein, The Netherlands
Level 6 Contributor
145 reviews
20 helpful votes
Reviewed 2 days ago
NEW

Quite some delay at the airport, we noticed that already when we were late traveling to the plane (by bus). In the plane, we have been waiting for at least 45 minutes for what was mentioned as a 10-minute delay... I am OK with delays; however, just set the expectations right. The result was late arrival of the plane in...

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Europe Economy Lisbon - Amsterdam

Helpful?
Thank Hans v
Level 3 Contributor
10 reviews
7 helpful votes
Reviewed 3 days ago
NEW

Good international airline on my trip Portugal. On time, good customer service on the ground and in the air. Good for the price! I would travel with them again!!

International Economy Newark - Lisbon
Helpful?
Thank Wilson D
See travel tips for airlines
“Do not fly TAP Portugal Business Class”
783kimr, 21 Aug 2018 | Read review
“Avoid TAP (Take Another Plane)”
Kimbo225, 21 Aug 2018 | Read review
“Book another. Lose the money if not refundable”
leisureandwork, 21 Aug 2018 | Read review
“See above complaint”
MamaJen85, 19 Aug 2018 | Read review
“Watch yourself at the boarding gates. They singled us out and treated us rudely for questioning their rules. My children were scared.”
MamaJen85, 19 Aug 2018 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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