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TAP Portugal


4 of 5 stars
2,094 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 632
    Excellent
  • 845
    Very good
  • 385
    Average
  • 127
    Poor
  • 105
    Terrible
Great flights, food needs a bit of work

This was not my first (and won't be my last) trip with TAP. It's really good, crew is incredibly... read more

4 of 5 starsReviewed 3 days ago
HelloiseEliot
,
Aveiro, Portugal
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 4 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    4 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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2,094 Reviews from our TripAdvisor Community

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2,094 reviews from our community

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English first
Aveiro, Portugal
Level Contributor
78 reviews
31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This was not my first (and won't be my last) trip with TAP. It's really good, crew is incredibly nice (has been every time), aircrafts are always super clean, they're comfortable, pilots are really good. I really have nothing bad to say except for the food, and even that's not even a bad thing. Food was quite average, sandwich was...

More 
Europe Economy Porto - London

Helpful?
2 Thank HelloiseEliot
Braga, Portugal
Level Contributor
47 reviews
10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The planes are recent. The service is ok. Staff was not very talented. As a frequent flyer I requested, as advertised by the company, to upgrade to business class, just because I noticed there were seats available, and I was rudely refused to have a payed upgrade.

Domestic Economy Lisbon - Porto Santo Island
Helpful?
Thank PedroBraga_Portugal
Driffield, United Kingdom
Level Contributor
64 reviews
23 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

This is the fifth time we have flown with TAP. They have always been very customer friendly. There was nothing particularly bad but there was no warmth or friendliness from any of the staff. We were aware of some staffing disputes so perhaps this his having an impact.

Europe Economy Porto - London
Helpful?
Thank Geoffmount
Easton, Connecticut
Level Contributor
4 reviews
2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

If it wasn't for the security checks at the airport the flight would it been perfect. New plane, good food, excellent service, individual monitors for entertainment and a smooth flight.

International Economy Boston - Lisbon
Helpful?
1 Thank Sergio F
Sofia, Bulgaria
Level Contributor
51 reviews
2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Had to reach Lisbon and found connection from Vienna . Was surprised that in two directions there were a delay , without any visible reason . For flight back even had a chance to loose my connection flight .

Europe Economy Vienna - Lisbon
Helpful?
1 Thank Emilko69
Reus, Spain
Level Contributor
25 reviews
1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

My last trip witrh my father, who died in January 22nd at 95 years old, was in 2010 from Barcelona to Lisbon. We had a pleasant flight with the kindness of the staff of the company and, apart of staying in Lisbon, we made another trips around Portugal (Cascais, Estoril and Evora, among others). It was my 3rd trip to...

More 
Europe Economy Barcelona - Lisbon

Helpful?
1 Thank venancibonet
Maia, Portugal
Level Contributor
73 reviews
43 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Short flight in a small airplane, but comfortable. The staff were very friendly and the meal was just a snack but with quality and freshness.

Europe Economy Porto - Barcelona
Helpful?
Thank AndreMMaia
Vilnius, Lithuania
Level Contributor
38 reviews
9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I used to flight from FRA to LIS on common basis due to constant business trips. I was flying in Economy class but it was sometimes even better than other companies Business class. The main thing, which i like in TAP - that's food service. Every time the food is in good quality and delicious and healthy. I'd say that...

More 
Europe Economy Frankfurt - Lisbon

Helpful?
1 Thank Lukas L
Oxfordshire, UK
Level Contributor
55 reviews
21 helpful votes
4 of 5 stars Reviewed 1 week ago

Great flight, friendly staff and even though just a short flight we received a reasonable snack meal. Great value for money too!

Europe Economy London - Lisbon
Helpful?
1 Thank Lucy B
Algarve, Portugal
Level Contributor
98 reviews
7 helpful votes
5 of 5 stars Reviewed 1 week ago

A comfortable seat and a pleasant flight. Although it was not lunch or diner time, the snack and the drinks were very tasty.

Europe Business Class Madrid - Lisbon
Helpful?
1 Thank Lenia G
See travel tips for airlines
“Keep the carry on light”
 of 5 stars 696sergiof, 23 Aug 2016 | Read review
“As part of Star Alliance member - TAP is doing very well. One of the best alliance members,”
 of 5 stars 403lukasl, 22 Aug 2016 | Read review
“One of the few airline companies with real, tasty food!”
 of 5 stars leniag2016, 19 Aug 2016 | Read review
“Don't worry, just be on time!”
 of 5 stars leniag2016, 19 Aug 2016 | Read review
“Avoid if possible”
 of 5 stars Piomak64, 18 Aug 2016 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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