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TAP Portugal


4,239 Reviews
Headquarters: Aeroporto de Lisboa Edificio 25 8 Andar, Lisbon 1704-801 Portugal +351-707-205-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,239 Reviews from our TripAdvisor Community

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4,239 reviews from our community

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Showing 935: English reviews
Porto, Portugal
Level Contributor
13 reviews
20 helpful votes
Reviewed yesterday NEW

I had a problem while booking the ticket online as I switched the first and last name while filling the online form. It took me 2 days and several calls to fix this. I was charged a fee and all the customer service was handled in a very unprofessional way. Staff is unhelpful, arrogant and impolite. Inside and outside the...

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Domestic Economy Porto Santo Island - Porto

Helpful?
Thank pedrofcpereira
Level Contributor
45 reviews
12 helpful votes
Reviewed 2 days ago NEW

TAP cancelled 2 of my flights (one cancellation was the JetBlue connection). While I was able to rebook w/ them, I wish I had not. In one case the refund took 1 month, in the other it took 3 months. I also bought "extra leg room" at $65/TAP flight, but on the first one I was facing the bulkhead in...

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International Economy Washington DC - Lisbon

Helpful?
Thank Patrick C
Washington DC, District of Columbia
1 review
2 helpful votes
Reviewed 2 days ago NEW

After a fine overnight flight from Newark to Lisbon, we debarked to a 2 hour long snaking line to get through passport control and security before being able to meet our continuing flight to Venice. I think at least 3 large planes arrived around the same time between 6 and 7 am. The number of passport stampers was understaffed, 5-7...

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Europe Economy Lisbon - Venice

Helpful?
2 Thank msdxtra
2 reviews
1 helpful vote
Reviewed 2 days ago NEW

This is probably the worst experience I had flying. Our second flight was delayed and we were stuck in Portugal waiting to fly to Bologna. Not being able to eat their disgusting food on the first flight to Purtugal from the US, we checked the monitor and had over 30 minutes to get a cup of coffee, so we did....

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International Economy Newark - Bologna

Helpful?
1 Thank Kate G
Vancouver, Canada
Level Contributor
65 reviews
2 helpful votes
Reviewed 2 days ago NEW

These guys on board were really friendly and most the ground crew very helpful and accommodating of course there is always an exception which was their agent in Heathrow Terminal 2 customer counter in departure terminal I believe she has been watching United incidents and wants to have some publicity for herself, very rude and disrespectful.

Europe Economy London - Lisbon
Helpful?
1 Thank campione838
1 review
Reviewed 2 days ago NEW

I had a seat in Economics, with reasonable space and a nice snack at no additional cost. However the tray table was dirty and this has become a regular feature as this doesn't seem to be included in the cleaning routine between flights (Is there any such routine anymore??). I asked for a cologne towelette which was prompltly produced by...

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Europe Economy Lisbon - Canton of Geneva

Helpful?
Thank José M
Vila Nova de Famalicao, Portugal
Level Contributor
32 reviews
5 helpful votes
Reviewed 2 days ago NEW

This company is not a low-cost company, but unquestionably I recommend to travel with it! With the website, it is super easy to find flights and the opening schedules. Then, the check-in online is easy to make, and the flight attendants at the airport were friendly and always with a smile on their face. The flight was one of the...

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Domestic Economy Lisbon - Porto Santo Island

Helpful?
Thank PaulaCDCardoso
1 review
1 helpful vote
Reviewed 2 days ago NEW via mobile

In my life, I have flown many airlines for both business and pleasure. TAP Portugal has now set the standard for incompetence and horrible customer service. On our trip to Spain and Portugal, we flew TAP exclusively. Started from Boston and flew to Barcelona. First thing that happened was our layover in Lisbon went from 3 hours to 5. And...

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Europe Economy Madrid - Porto

Helpful?
1 Thank Allen H
Level Contributor
34 reviews
10 helpful votes
Reviewed 3 days ago NEW

To say the truth i used this carrier because i had certain time to arrive to Warsaw and the ticket was reasonable priced. Planes are kinda new but somehow my inflight entertainment monitor for my extra-legroom seat didn't work and for sure no one was able to do anything about that. About the service: all flight attendants looked very unhappy...

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International Economy Newark - Warsaw

Helpful?
2 Thank Michail Y
Salvador, BA
Level Contributor
259 reviews
61 helpful votes
Reviewed 3 days ago NEW

There are many options from Brazil to Europe but you will have a chance to compare these options. I can say that TAP is best, about the stopover, the time spended, and the kosher food.

International Economy Salvador - Warsaw
Helpful?
1 Thank Jacob J
See travel tips for airlines
“Avoid this airline.”
pedrofcpereira, 26 May 2017 | Read review
“Don't check your luggage. Run off the plane to get through passport control!”
msdxtra, 25 May 2017 | Read review
“Do not hesitate to ask for a cleaning towelette if your tray or seat is dirty.”
jos_mM6601WT, 25 May 2017 | Read review
“Use this airline for flights to Portugal only! Avoid transfer at Lisbon airport”
michaily2017, 24 May 2017 | Read review
“Avoid TAP, choose any other airline, even Easyjet, Ryanair or other low budget, they simply cannot disappoint you more.”
htest, 23 May 2017 | Read review
Show next 5 travel tips 5 of 10
About TAP Portugal
The flag carrier of Portugal, TAP Portugal (TP) is a member of the Star Alliance. The airline serves more than 85 destinations in 38 countries across Europe, Africa, North America and South America. TAP also has codeshare agreements with about 30 other airlines, and owns two subsidiary airlines: Portugália (NI), also known as PGA, and PGA Express (OC). TAP's fleet of planes is configured in two cabins: TAP Executive, or Business Class, and Economy Class. The airline operates a primary hub at Lisbon Portela Airport (LIS) and a secondary hub at Porto's Francisco de Sá Carneiro Airport (OPO).
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