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Swiss International Air Lines


4,215 Reviews
Headquarters: PO Box 8058 Zurich Airport, Kloten 08058 Switzerland +41-848-700-700 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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4,215 Reviews from our TripAdvisor Community

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4,215 reviews from our community

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Showing 1,746: English reviews
Stockholm, Sweden
Level 4 Contributor
32 reviews
10 helpful votes
Reviewed yesterday
NEW

It was nice flight, clean and basic. We flied after midnight so we were offered small breakfast and coffee. Those who were sleeping have missed their food unless if you ask for it after waking up. Personally, I missed the coffee and the Swiss chocolate. There were several screens but we didn't get ear phones to follow anything. However, we...

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International Economy Cairo - Zurich

Helpful?
Thank Ibrahim E
Hyderabad, India
Level 5 Contributor
54 reviews
15 helpful votes
Reviewed yesterday
NEW
via mobile

Excellent condition of air craft, everything is organised Adjustable head rest provides comfortable sleep. They have 2 4 2 configuration from Mumbai to Zurich, which is a great for couples. Layovers are typically very short (just about few mins over an hour).

International Economy Mumbai (Bombay) - Berlin
Helpful?
Thank Hardikjet
Level 3 Contributor
11 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Food was great, seats comfort is really fine and the flight attendants were super nice. Also nice selection of movies! The only disadvantage was that the touch screen wasn't really sensitive so you had to really press hard on it, and when the passenger behind you pressed the screen it feels like someone the entire chair.

International Economy Canton of Geneva - New York City
Helpful?
Thank Max V
Geneva, Switzerland
Level 6 Contributor
448 reviews
109 helpful votes
Reviewed 2 days ago
NEW

At first, our flight was simply 20 minutes delayed because of late arrival of the incoming aircraft. Next, seated at the gate, the lady handling the check in came on the speaker asking whether there were any Swiss flight deck crew seated at the waiting area. As if passengers would have been oblivious of this message, she then announced a...

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Europe Economy London - Canton of Geneva

Helpful?
Thank robert_bos53
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Canton of Zurich, Switzerland
Level 4 Contributor
36 reviews
19 helpful votes
Reviewed 3 days ago
NEW

Booked Singapore - Zurich in Business Class as it was the last flight of our honeymoon trip around the whole world. We left Singapore around 11pm and had really good dinner - the Steak was medium and the whole menu really tasty. Could not eat everything as too much for me. Staff was very professional and friendly. Breakfast was served...

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International Business Class Singapore - Zurich

Helpful?
Thank Diana E
Zurich, Switzerland
Level 5 Contributor
79 reviews
44 helpful votes
Reviewed 3 days ago
NEW

There is only one critic, the Japanese waitresses didn't understand English or German. The food was OK, but not so good as what we get from starting in Zürich. I appreciated the in-flight film choice, especially the very good Japanese films. Lounge at Narita was not very good.

International Business Class Tokyo - Zurich
Helpful?
Thank Thierryonthego
Camarillo, CA
Level 6 Contributor
125 reviews
58 helpful votes
Reviewed 4 days ago
NEW

We really enjoyed this flight and we're very impressed with the level of service. The cabin and seats were comfortable enough, but it was the cabin crew and especially the head flight attendant, who was extremely gracious and professional.

International Business Class Los Angeles - Zurich
Helpful?
Thank adviceucantrust
Armagh, United Kingdom
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 4 days ago
NEW

One of the best experiences we have had in ten years of flying to Switzerland three or four times each year. Very professional staff,pleasant and helpful. A snack is provided free of charge. We had vegetarian quiche, fresh orange juice and coffee. Then we were offered a chocolate bar. Very civilised!! Others carriers could learn a thing or two from...

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Europe Economy Dublin - Canton of Geneva

Helpful?
Thank bizzielizzie56_12
2 reviews
Reviewed 4 days ago
NEW
via mobile

This review is purely based on how I was treated by Indian airhostess during my flight from Zurich to Mumbai on 14th July'17. 1.They were untrained(not fit for the job) 2.they were unprofessional 3.Rude and Loud(These 4 were gossiping in the kitchen area like they are having a kitty party) 4.Were looking so irritated and frustrated to serve passenger 5.They...

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International Economy Zurich - Mumbai (Bombay)

Helpful?
Thank Vandana V
Aarhus, Denmark
Level 3 Contributor
8 reviews
7 helpful votes
Reviewed 4 days ago
NEW

The most uncomfortable long-haul flight i have ever experienced. The 777 is simply not large enough for a 3-4-3 configuration. Avoid at any cost. The seats are very narrow, and the aisles are even worse. I had an aisle seat, and was constantly bumped into by other passengers and flight crew. On top of this, the seats were extremely uncomfortable....

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International Economy Zurich - Singapore

Helpful?
Thank Lasse L
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See travel tips for airlines
“Try to get Senator status”
Thierryonthego, 18 Jul 2017 | Read review
“Choose another carrier”
302lassel, 17 Jul 2017 | Read review
“Avoid flights operated by Boeing 777 at all costs”
Ignimbrite, 16 Jul 2017 | Read review
“Is Miles & More really worth it? (i.e. credit card, Coop points, etc.)”
LukiLukeGO, 15 Jul 2017 | Read review
“definitely upgrade to business class, not as expensive as first class, but well worth the extras!”
833stacys, 11 Jul 2017 | Read review
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About Swiss International Air Lines
Swiss International Air Lines (LX) is Switzerland's flag carrier and a member of the Star Alliance. The airline offers non-stop flights to more than 100 destinations in 48 countries. These include four points within Switzerland, as well as other cities in Europe, Africa, Asia, the Middle East, North America and South America. In addition to its alliance partners, Swiss has codeshare arrangements with more than 20 other airlines. The airline's fleet has a variety of two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Depending on the departure city, premium class passengers may have access to the airline's SWISS First Lounge, SWISS Senator Lounge or SWISS Business Lounge. Swiss's primary hub is located at Zürich Airport (ZRH).

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