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Southwest Airlines


29,068 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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29,068 Reviews from our TripAdvisor Community

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29,068 reviews from our community

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Showing 28,751: English reviews
Elizabeth City, North Carolina
Level 6 Contributor
40 reviews
27 helpful votes
Reviewed yesterday
NEW

I'm partially disabled and was impressed with the service I received upon arrival at the airport to getting on the plane. Southwest was very accommodating to my needs. I look forward to flying with them again in the near future!

Domestic Economy Seattle - Norfolk
Helpful?
Thank iluvtogo
Angola, Indiana
Level 3 Contributor
18 reviews
6 helpful votes
Reviewed yesterday
NEW

Had a great flight to and from Vegas. Southwest is by fair the best airline to travel with. Enjoy the fact that flights are good priced and do not have to pay for baggage!

Domestic Economy Indianapolis - Las Vegas
Helpful?
Thank Jon N
Surrey,England
Level 6 Contributor
136 reviews
114 helpful votes
Reviewed yesterday
NEW

The flight was relatively short duration. We used the kerbside service having completed on line check in beforehand. We paid to get early boarding, although flight was not full and we had three seats for the two of us, which made it very comfortable. We had two carry on bags plus two check ins with NO extra charges. Crew were...

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Domestic Economy San Diego - San Jose

Helpful?
Thank Spencer007
Denver, Colorado
Level 3 Contributor
23 reviews
3 helpful votes
Reviewed yesterday
NEW

Denver to San Jose flights are consistent, quick (enough) and though I miss the honey roasted peanuts, cheap in-flight tv makes up for it

Domestic Economy Denver - San Jose
Helpful?
Thank Dale P
Venice, Florida
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed yesterday
NEW

Flight was delayed, but info was kept up to date and a lot of the lost time was made up in the air. Easy boarding, got a decent seat. In fact, I don't really remember much about it, which is perfect!

Domestic Economy Baltimore - Tampa
Helpful?
Thank kveichner
McDonough, Georgia
Level 6 Contributor
318 reviews
30 helpful votes
Reviewed yesterday
NEW
via mobile

This was a great fare for a one way flight, but it was totally full. The service as not as cheerful has in the past. The gate agent was a bit nasty at times while directing passengers. The attendant seemed not peppy for a mid day flight. The flight was on time, even though we left a little late from...

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Domestic Economy Chicago - Atlanta

Helpful?
Thank wook323
Philadelphia, Pennsylvania
Level 3 Contributor
12 reviews
1 helpful vote
Reviewed yesterday
NEW

Southwest flights are always great. Almost always leave on time and arrive ahead of time. Service is always exceptional AND fun. Open seating makes great sense. Sometimes, like if you wear your military uniform, you will get a free beer!

Domestic Economy Philadelphia - Oakland
Helpful?
Thank John C
San Antonio, Texas
Level 3 Contributor
10 reviews
1 helpful vote
Reviewed yesterday
NEW

I've been a customer of Southwest Airlines for many years and until recently had nothing but praise for them. The airline is always proactive in reminding us of their ongoing efforts to better meet the customers’ needs. Nonetheless, on my latest trip I was quite surprised when I received a text message from Southwest, informing me that my flight for...

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Domestic Economy Rochester - San Antonio

Helpful?
Thank MarDTX
Cancun, Mexico
Level 6 Contributor
90 reviews
60 helpful votes
Reviewed yesterday
NEW

The boarding process was a little confusing but not difficult. The seat didn't hardly go back. I liked the margarita mix drink for my free beverage.

USA Economy Mexico City - Houston
Helpful?
Thank dprez1984
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW
via mobile

Quick and easy boarding, pleasant crew members. Drink and peanuts in flight. Baggage picked up as soon as we arrived. Delightful traveling experience, and I hate flying! Will only fly Southwest when traveling to destinations they frequent, and of course their prices can’t be beat!

Domestic Economy Phoenix - San Francisco
Helpful?
Thank Lisa V
See travel tips for airlines
“Pay extra to get early boarding. Use kerbside service.”
Spencer007, 21 Sep 2018 | Read review
“Make sure you check in 24 hrs on the dot.”
TheBuckeye, 21 Sep 2018 | Read review
“Sit in Row 17 for the beginning of beverage service in the back half of the air craft”
Excursion795409, 21 Sep 2018 | Read review
“Don't forget and check-in early online :)”
reneeg485, 21 Sep 2018 | Read review
“If flying with children pay for first class so you won't be separated.”
sonyam235, 21 Sep 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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