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Southwest Airlines


22,259 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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22,259 Reviews from our TripAdvisor Community

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22,259 reviews from our community

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Showing 22,008: English reviews
Texas
Level 3 Contributor
23 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Short flight . little turbulance, flight staff was very pleasant, pilot and co pilot made great landing

Domestic Economy Houston - Corpus Christi
Helpful?
Thank 858glendam
Prescott Valley, Arizona
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

Nice trip end to end both legs. Ground and terminal crew along with the aircrew were nothing short of fantastic. We fly exclusively on SWA and this is the reason - The people. I have, in the past, traveled on other airlines and been faced with grumpy desk agents, and outright rude 'stewardesses'. And don't get me started on lost...

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Domestic Economy Phoenix - Burbank

Helpful?
Thank dusterbakey
Old Forge, NY
Level 5 Contributor
65 reviews
35 helpful votes
Reviewed 2 days ago
NEW

Always efficient, modern planes, knowledgeable crew. Southwest is my preferred airlines when it comes to flights. Their prices always beat the competition, and have the best times to fly that work best for me.

Domestic Economy Albany - Fort Lauderdale
Helpful?
Thank Weary_Traveling_Man
maine
Level 4 Contributor
21 reviews
9 helpful votes
Reviewed 2 days ago
NEW

flying is not what it used to be.....but it was fine, traveled w/certified service dog...he was a saint

Domestic Economy Charleston - Nashville
Helpful?
Thank shivvering
Jacksonville, Florida
Level 6 Contributor
489 reviews
155 helpful votes
Reviewed 2 days ago
NEW

I flew round trip from Jacksonville, FL to New Orleans, LA. Both flights were on time and staff were friendly and courteous. My stay required that I wear make-up and I was grateful to check my overnight bag without additional charge.

Domestic Economy Jacksonville - New Orleans
Helpful?
Thank 2Starbirders
Indianapolis, IN
Level 6 Contributor
193 reviews
74 helpful votes
Reviewed 2 days ago
NEW

Flights arrived early to connections in Orlando. Very smooth & enjoyable. Newer plane. Easy boarding and exiting. Would fly Southwest. Airlines again.

Caribbean Economy Indianapolis - San Juan
Helpful?
Thank d828
Belton, Texas
Level 6 Contributor
171 reviews
47 helpful votes
Reviewed 2 days ago
NEW

You continue to say, “The other airlines will catch up”, but they never do. The speed of boarding, the level of service and ESPECIALLY the hospitality of staff is unsurpassed! Just go Southwest and don’t have another worry!

Domestic Economy Ontario - Austin
Helpful?
Thank Straightenup
Orland Park, Illinois
Level 5 Contributor
70 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Three of us flew to Orlando-great flight-no issues-attendants were courteous and friendly-we usually fly Southwest-we appreciate their service and no-bag fees

Domestic Economy Chicago - Orlando
Helpful?
Thank KRISTIN193
Greeley, Colorado
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW

It was a nice flight. What can you say really. Their in flight service is quick and to the point. Seats are a little more comfortable than on Frontier. Deplaning is always the hardest for me, to many people standing all at once and not getting anywhere. The airline should figure out a way to control or at least help...

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Domestic Economy Denver - Phoenix

Helpful?
Thank Cat B
Level 6 Contributor
124 reviews
18 helpful votes
Reviewed 2 days ago
NEW

Can't say enough about how well the flight went (inbound and outbound), competitive prices, friendly crew, clean airplane and flying out of terminal A for us has an additional benefit (less crowded and cleaner). All in all the only problem flying Southwestern in the lack of more routes.

Domestic Economy Newark - Austin
Helpful?
Thank Jack C
See travel tips for airlines
“You get what you give. Be polite, respectful and it comes right back. And dress a little nicer - You'll be treated much better.”
dusterbakey, 21 Apr 2018 | Read review
“Try to obtain boarding pass 24 hours ahead of time on the dot”
2Starbirders, 21 Apr 2018 | Read review
“The early bird checking is the only way to go!”
Straightenup, 21 Apr 2018 | Read review
“Log-in 24 hours before your scheduled flight departure time to get your boarding pass”
KRISTIN193, 21 Apr 2018 | Read review
“Check in online as soon as possible 24 hours before flight - gives you earlier boarding, better seating choices.”
AbMb34, 20 Apr 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.
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