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Southwest Airlines


25,465 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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25,465 Reviews from our TripAdvisor Community

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25,465 reviews from our community

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Showing 25,175: English reviews
Dublin, Ohio
Level 6 Contributor
90 reviews
22 helpful votes
Reviewed today
NEW

Southwest is ALWAYS the first choice for air travel for our family. No baggage fees and flexibility to change plans at NO COST give you peace of mind every time you book. Their customer service is outstanding. No airline is perfect, and if a mistake is made, they are quick to compensate. Our flight was delayed once and each traveler...

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Domestic Economy Columbus - Denver

Helpful?
Thank ElizabethGT
Chicago, Illinois
Level 2 Contributor
9 reviews
2 helpful votes
Reviewed today
NEW

The schedule was delayed an hour due to the incoming plane was late. The crew kept everyone informed. Our boarding went quickly, and it was a full flight. We had a medical emergency on our plane, and the attendants asked if there was medical staff on board and the situation was rectified quickly. The staff seemed calm and cool, but...

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Domestic Economy Chicago - Atlanta

Helpful?
Thank Patricia T
Level 3 Contributor
20 reviews
Reviewed today
NEW

Excellent flight- direct Always fly southwest when possible- crew professional, courtesy even on overbooked flights. Most accommodating to peanut/tree nut allergies

Domestic Economy Pittsburgh - Nashville
Helpful?
Thank Rosa M
Level 3 Contributor
10 reviews
Reviewed today
NEW

June2018 -- Flights from Philly to St Louis to Vegas to Burbank. All on time , kerbside check in & easy. One slight hitch when the RefNumber was incorrect on my print-out. a quick phone call - gave flight info & they called back 21mins later - problem solved. PLUS - they open doors at both ends of the aircraft...

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Domestic Economy Saint Louis - Las Vegas

Helpful?
Thank T L
Colby, Kansas
Level 5 Contributor
66 reviews
10 helpful votes
Reviewed yesterday
NEW

This was my first time flying in over 20 years and I must say that I was nervous going into the flight. The pilots did a great job in keeping the plane steady with little bounce from turbulence. The crew on all flights were accommodating and pleasant. We arrived on time or ahead of time, depending on the flight. The...

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Domestic Economy Kansas City - Philadelphia

Helpful?
Thank Tammy H
Houston
Level 5 Contributor
38 reviews
20 helpful votes
Reviewed yesterday
NEW

July 12, 2018 Took a flight that was supposed to get into Love Field around 10:45 PM but was an hour late. One of my bags that I checked in 2 and 1/2 hours prior to flight did not make it on my flight. After waiting at the carousel until no bags were left - by now it was 12:30...

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Domestic Economy Oakland - Dallas

Helpful?
Thank MichaelStephen B
Wauwatosa, Wisconsin
Level 4 Contributor
25 reviews
1 helpful vote
Reviewed yesterday
NEW

I always try to fly Southwest when I can. Friendly helpful employees. Started flying this airline when my son was in the Navy stationed outside of Baltimore. They were the only airline that flew from Milwaukee to Baltimore nonstop. I have there credit card, never pay for a flight. I just wish they flew over seas!

Domestic Economy Milwaukee - New York City
Helpful?
Thank casrn
Chicago, Illinois
Level 5 Contributor
58 reviews
15 helpful votes
Reviewed yesterday
NEW

SWA-2free checked bags and 1carry-on bag and GetAWay Fares!!! The most on-time flights and free WiFi

Domestic Economy Chicago - Las Vegas
Helpful?
Thank MzMBB
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Flew from San Diego with a layover at Midland Chicago Airport. Both instances (San Diego and Chicago) our flights were delayed in taking off. No explanation was given in the San Diego flight. The pilot for the Chicago flight told us we needed more gas and that was the delay. The delay was longest in Chicago but at least they...

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Domestic Economy San Diego - Hartford

Helpful?
Thank Laurie L
Level 2 Contributor
8 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

Boarded on time in an orderly fashion. Crew was pleasant and attentive. Arrived in San Diego early. Pick up for luggage was prompt.

Domestic Economy Austin - San Diego
Helpful?
Thank Laurie L
See travel tips for airlines
“Get TSA prior approval - they did it for me & saved loads time.”
917tl, 20 Jul 2018 | Read review
“You get to choose your own seat!”
TammyHigerd, 19 Jul 2018 | Read review
“Don't do it.”
msb3547, 19 Jul 2018 | Read review
“Can’t pick your seat. You can pay extra. We make it a game to see who gets the earlier number”
casrn, 19 Jul 2018 | Read review
“If you want to sit in the front of the airplane then 24hrs prior to your departure, get on line and check-in for A-Boarding class.”
MzMBB, 19 Jul 2018 | Read review
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About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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