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Southwest Airlines


30,718 reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1 800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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30,718 Reviews from our TripAdvisor Community

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30,718 reviews from our community

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Showing 30,380: English reviews
Mexico City, Mexico
Level 5 Contributor
59 reviews
14 helpful votes
Reviewed yesterday
NEW

It was my first time flight with SW, I really like the customer service, and even more the fact that you can check two luggage, and dont charge for changes. I even changed my date, I decided to extended for one more day, and the price had been reduced, therefore, I got credit for the amount reduced and I can...

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Mexico Economy Orlando - Mexico City

Helpful?
Thank Esperanza S
Detroit, Michigan
Level 2 Contributor
6 reviews
Reviewed yesterday
NEW

Started my trip by getting on the plane and they had music playing. It was so awesome. I've flown a lot and never had music playing while boarding. It put everyone in a good mood. The flight attendants were funny and engaging. They kept everyone laughing. Highly recommend Southwest.

Domestic Economy Detroit - Raleigh
Helpful?
Thank garnersavannah0
Chicago, Illinois
Level 3 Contributor
23 reviews
Reviewed yesterday
NEW
via mobile

Good system to board. Some drink and snacks repeated depending on duration of flght. Cooperative flight staff. Value for money. However don’t fly to few important airports.

Domestic Economy Los Angeles - Chicago
Helpful?
Thank skbhatiaindconsult
Coronado, California
Level 2 Contributor
8 reviews
7 helpful votes
Reviewed yesterday
NEW

Now $50 R/T and I just got A59 for tickets I bought months ago. Recently my friend who bought her ticker AFTER I bought mine and DID NOT use Earlybird got a better seat than that! The reply from CS was blabber nonsense and you can't even give them feedback on their nonsense. Not good SWA...and I love you!

Domestic Economy San Diego - Tampa
Helpful?
Thank donphin
Roswell, Georgia
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW

Flight was on time. The good thing about SW is they board you quickly which is good for time. Nice airline.

Domestic Economy Phoenix - Atlanta
Helpful?
Thank jeeve2018
Edmond, Oklahoma
Level 1 Contributor
3 reviews
2 helpful votes
Reviewed yesterday
NEW

Good round trip flights. Southwest Airlines is consistent both in service and being on time. They o not charge for checked luggage (up to two bags).

Domestic Economy Oklahoma City - Orlando
Helpful?
Thank 294donaldf
Level 2 Contributor
4 reviews
Reviewed yesterday
NEW
via mobile

I bought a fun fare for $247 one-way. There was a time I could go to Europe on a round-trip ticket for $300. But I choose to go with Southwest and not a cheaper airline because of the excellent service, the friendliness and kindness of all their employees.

Domestic Economy Dallas - Albuquerque
Helpful?
Thank Fafa I
Lincoln, Missouri
Level 5 Contributor
89 reviews
20 helpful votes
Reviewed yesterday
NEW

Just to be clear, Southwest did nothing wrong. Service was fine, snacks were OK, luggage got there with us. But ever since 9/11, air travel is no fun and we try to avoid it if at all possible. I could go on about the mental midgets who work for TSA, but there's no purpose. Typically, we find that Southwest gets...

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Domestic Economy Kansas City - San Diego

Helpful?
Thank Allan J
Denver, Colorado
Level 5 Contributor
31 reviews
33 helpful votes
Reviewed yesterday
NEW

We love Southwest. My first not so positive experience came on a recent flight from Denver to Cancun. I had already entered our passport information weeks ago, but when the time came to check in, we had to do it again. This cost us a lot of time and we ended up being B48 and B49. We were offered the...

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Mexico Economy Denver - Cancun

Helpful?
Thank mandakcali
Nashville, Tennessee
Level 3 Contributor
19 reviews
3 helpful votes
Reviewed yesterday
NEW

SW is always on time never cancels is easy to board and is electronic wrt boarding passes and the connecting flight is always in the same terminal next to the gate you just got off. What's not to like? Also 200 bucks roundtrip. They (SWA) have it down folks.

Domestic Economy Nashville - Buffalo
Helpful?
Thank lorrainemO266OY
See travel tips for airlines
“You have to call 24 hrs before your flight to check in, try to call as early as you can”
688esperanzas, 18 Nov 2018 | Read review
“Check in exactly 24 hours ahead of time to get the best boarding. That way you can pick a good seat.”
garnersavannah0, 18 Nov 2018 | Read review
“Take advantage of their ap. Boarding passes can be sent directly to your phone.”
294donaldf, 18 Nov 2018 | Read review
“just check in 24 hrs before and you will board quick and if you can do -carry on! The staff is great and humorous and pleasant.”
lorrainemO266OY, 18 Nov 2018 | Read review
“On time, perfect!”
toddneilm, 18 Nov 2018 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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