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Southwest Airlines


10,706 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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10,706 Reviews from our TripAdvisor Community

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10,706 reviews from our community

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Showing 10,554: English reviews
Level 3 Contributor
17 reviews
9 helpful votes
Reviewed yesterday
NEW
via mobile

Flew Southwest for the first time this week for my flight from Newark, NJ to Fort Lauderdale, FL. I booked about 3 months in advance and Southwest was the cheapest out of all the other airlines for this route. I paid just over 200$ even with the Early Bird upgrade. I definitely recommend purchasing the Early Bird Check In for...

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Domestic Economy Newark - Fort Lauderdale

Helpful?
Thank Dylan G
Orange County, CA
Level 6 Contributor
211 reviews
127 helpful votes
Reviewed yesterday
NEW

We fly frequently to see our grandchildren, son and daughter in the Bay Area and are pleased that Southwest seems to be picking up their service. We swore off SWA about 5 years ago when we got fed up with dirty planes, flights that got delayed and declining service. We wrote a personal letter to the CEO on the magazine...

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Domestic Economy Orange - San Francisco

Helpful?
Thank RAINBOW1
Level 3 Contributor
16 reviews
1 helpful vote
Reviewed yesterday
NEW

I flew on Southwest Airlines in April. I've experienced professional and courteous service from the moment i reached the counter to landing in Nassau, The Bahamas. The flight crew was awesome and friendly. They also allows two free checked bags, 1 carry on and a personal item. I love travelling and shopping so this airline is a perfect choice for...

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International Economy Nassau - Fort Lauderdale

Helpful?
Thank Monique M
Level 4 Contributor
45 reviews
5 helpful votes
Reviewed yesterday
NEW

Southwest is the best airline to fly in domestically, comfortable seats, free check in bags, and super awesome friendly staff, it should be the prime example of a good airline.

Domestic Economy Houston - New York City
Helpful?
Thank Nina I
Murrieta, California
1 review
Reviewed yesterday
NEW
via mobile

Our family flies Southwest Airlines faithfully. We flew from Las Vegas to Buffalo NY last night (July 19) and we (all 5 of us) received the absolute best service from the flight attendants. One flight attendant in specific who deserves recognition for providing outstanding service is Jeff (from Texas)! Wish we knew his last name but regardless, he made a...

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Domestic Economy Las Vegas - Buffalo

Helpful?
Thank SRunser
Level 4 Contributor
15 reviews
Reviewed yesterday
NEW

Excellent service, everybody was very kind and helpful. Great direct flight with WIFI onboard at a very affordable price.

Domestic Economy Chicago - Phoenix
Helpful?
Thank Petrus R
Pittsburgh, Pennsylvania
Level 3 Contributor
20 reviews
7 helpful votes
Reviewed yesterday
NEW

Consistency is my best adjective for Southwest. You always know what to expect, and they live up to the expectations. They have always been on time, the staff is always helpful, and the pilots do an amazing job. Recently there have been several "no frills" airlines offering cheaper flights, but their service does not compare. My first choice is always...

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Domestic Economy Las Vegas - Pittsburgh

Helpful?
Thank Travelinone51
Oceanside
Level 3 Contributor
18 reviews
3 helpful votes
Reviewed 2 days ago
NEW

Wanted to thank Southwest for improving the once cattle call airline. Now they have numbers for the A, B, C categories. Customers no longer have to fight to be first in the A, category. It is now, very well organized. I has been years since i have flown on southwest and this flight was great. two bags free: super great....

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Domestic Economy San Diego - Oakland

Helpful?
Thank gwendolynp2015
Level 2 Contributor
7 reviews
Reviewed 2 days ago
NEW

The flight was not over booked so I had ENTIRE row by myself was able to get some sleep and as always treated WONDERFULLY!!! Why anyone would fly any other airline is beyond to me I am a Southwest ride or die girl...

Domestic Economy Indianapolis - Atlanta
Helpful?
Thank Debe R
China
Level 6 Contributor
140 reviews
14 helpful votes
Reviewed 2 days ago
NEW

Southwest is a budget airline that I took however please be aware that you must take it out of Midway airport in Chicago. The price is right for the low cost carrier and you might get some snacks along the way.

Domestic Economy Chicago - Louisville
Helpful?
Thank kevsChina
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See travel tips for airlines
“set your clock to check in EXACTLY 24 hours before your flight”
RAINBOW1, 20 Jul 2017 | Read review
“Please subscribe to this airline. Points will be given for travel as well.”
290moniquem, 20 Jul 2017 | Read review
“Make sure to check yourself in 24 hours in advance to get a good boarding number.”
926petrusr, 20 Jul 2017 | Read review
“get in the A, category when possible.”
gwendolynp2015, 19 Jul 2017 | Read review
“Check in early to have a chance to get the seat that you want”
deber2017, 19 Jul 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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