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Southwest Airlines


14,413 Reviews
Headquarters: PO Box 36647-1CR, Dallas, TX 75235 +1-800-435-9792 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,413 Reviews from our TripAdvisor Community

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14,413 reviews from our community

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Showing 14,235: English reviews
San Francisco, California
Level 1 Contributor
3 reviews
Reviewed yesterday
NEW

We were canceled in San Francisco went to San Jose arrived 2 hours early enough time to check in our luggage. My sisters bag made it mine did not. The baggage claims dept. was rude & nasty At one point the girls were in the back office joking about the situation. I was going to a black tie event that...

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Domestic Economy San Jose - Los Angeles

Helpful?
Thank Debra G
Annapolis, United States
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW

This was a 2-step flight with a change of planes in Las Vegas. First flight was full and second nearly so. But the flight crew on each was friendly, professional and helpful. Because of physical problems I asked to pre-board on both, which was granted and which made boarding and getting settled much easier and more efficient both for me...

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Domestic Economy Baltimore - Portland

Helpful?
Thank Emily M
Londonderry
Level 2 Contributor
5 reviews
1 helpful vote
Reviewed yesterday
NEW

The price was good, the boarding system took a little learning but I would know now to book in early to get near the front of the queue

Domestic Economy Charlotte - Nashville
Helpful?
Thank Ned39
Topsham, Maine
Level 1 Contributor
3 reviews
5 helpful votes
Reviewed yesterday
NEW

Whenever I check the different airlines for our flights to San Diego, Southwest always comes out on top for flight times, layovers and price and our experiences have always been top notch with the flights and the flight crews

Domestic Economy Portland - San Diego
Helpful?
Thank Paul F
Kansas City, Missouri
Level 4 Contributor
44 reviews
Reviewed yesterday
NEW

Best customer service, no baggage fees, and if you have to cancel your flight, you get 100% of your money for another ticket! No other airline does this! Also, 80%of the time you get a hilarious flight attendant who is so much fun & makes flying the best possible trip.

Domestic Economy Kansas City - Las Vegas
Helpful?
Thank Kathi V
Manvel, Texas
Level 2 Contributor
7 reviews
4 helpful votes
Reviewed yesterday
NEW

Everything was perfect! Try to always fly Southwest! Never a problem! Seats seemed roomer than last time I flew. Also, more leg room!

Domestic Economy Houston - Providence
Helpful?
Thank Belinda F
Worthington, Ohio
Level 6 Contributor
395 reviews
28 helpful votes
Reviewed yesterday
NEW

The thing I loved about Southwest besides generally great, timely service was unassigned seats. We always had the last boarding and are both pretty small so we squeezed into middle seats, so sat in the first two rows all four legs of our trip. That was a great experience. Three legs were on time, one a little late, you just...

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Domestic Economy Columbus - San Antonio

Helpful?
Thank Sightsee_Eat
Greenville, North Carolina
Level 6 Contributor
182 reviews
27 helpful votes
Reviewed 2 days ago
NEW
via mobile

I don't like how Southwest doesn't have as assigned seats. You have to make sure you call 24 hours prior to your flight to check in so you can try to get lucky with the "A" boarding group. However, the ride was very nice and smooth. We arrived on time without problems. Southwest vacations made it easy to book the...

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Caribbean Economy Raleigh - Montego Bay

Helpful?
Thank zetaspeechlady
Chattanooga
Level 5 Contributor
87 reviews
19 helpful votes
Reviewed 2 days ago
NEW

Flight was a little late leaving Las Vegas due to previous leg being delayed, but the pilot made most of the time up in the air. The crew was especially friendly and accommodating.

Domestic Economy Las Vegas - Nashville
Helpful?
Thank Donna B
Urbana, Ohio
Level 4 Contributor
23 reviews
12 helpful votes
Reviewed 2 days ago
NEW

I have flown Southwest for years and have never been disappointed. The planes are always nice. Granted, they're not as comfortable as a La-Z-Boy, but this is mass transportation. The key thing for me is the service. I've never had a bad crew, and many have been extraordinary. From singing Happy Birthday to my youngest over the PA after we...

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Domestic Economy Columbus - Fort Myers

Helpful?
Thank Deesully
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See travel tips for airlines
“Fly another airline”
54debrag, 21 Sep 2017 | Read review
“Pay fee to have your boarding pass pulled for you; they do fill; boarders get center seats & have difficulty finding space for carry-ons”
442emilym, 21 Sep 2017 | Read review
“Boarding is by assigned letter, A, B etc. There are poles with the letters on them, book in 24 hrs beforehand.”
Ned39, 21 Sep 2017 | Read review
“Check in exactly 24 hours before you fly in order to get a good boarding number for seat choice!”
833kathiv, 21 Sep 2017 | Read review
“board last and sit in middle seat up front”
Sightsee_Eat, 21 Sep 2017 | Read review
Show next 5 travel tips 5 of 10
About Southwest Airlines
Dallas-based Southwest Airlines (WN) is the world's largest low-cost carrier. Southwest operates non-stop flights to more than 100 destinations across 10 countries. Unlike many major airlines, Southwest does not use hubs, but rather a point-to-point system. About 15 airports with a significant amount of WN flights have been designated as focus cities. The airline's fleet is configured with just an Economy Class cabin. In contrast to many low-cost carriers, Southwest does not charge a fee for up to two checked bags; non-alcoholic drinks and pretzels or peanuts are also free on board. Early boarding access, automatic online check-in and alcoholic beverages are available for purchase.

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