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South African Airways


3.5 of 5 stars
820 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website

TripAdvisor Reviewer Highlights

Visitor rating
  • 214
    Excellent
  • 289
    Very good
  • 176
    Average
  • 81
    Poor
  • 60
    Terrible
Beware of your valuables!

Beware of theft with SAA. Often the airline likes to relieve you of your hand luggage and then... read more

3 of 5 starsReviewed yesterday
deChassart
,
Harare, Zimbabwe
Rating summary
  • 3.5 of 5 stars
    Legroom
    3.5 of 5 stars
    Seat Comfort
  • 3.5 of 5 stars
    Customer Service
    3.5 of 5 stars
    Value for Money
  • 4 of 5 stars
    Cleanliness
    3.5 of 5 stars
    Check-in and Boarding
  • 3.5 of 5 stars
    Food and Beverage
    3 of 5 stars
    In-flight entertainment (WiFi, TV, movies)
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820 Reviews from our TripAdvisor Community

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820 reviews from our community

Date | Rating
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English first
Chatham, United Kingdom
Level Contributor
5 reviews
5 of 5 stars Reviewed yesterday NEW

We travelled with South African Airways quite a few times, our latest trips were March of this year, we flew from Heathrow to Johannesburg, then internal flight to Port Elizabeth, after the Safaris we then flew down to Cape Town, On all our flights we had excellent service,on the internal flights was just the same as the long haul, all...

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International Economy London - Johannesburg

Helpful?
Thank David P
Harare, Zimbabwe
Level Contributor
7 reviews
1 helpful vote
3 of 5 stars Reviewed yesterday NEW

Beware of theft with SAA. Often the airline likes to relieve you of your hand luggage and then they help themselves to the contents!

Africa Economy Harare - Cape Town Central
Helpful?
Thank deChassart
Level Contributor
9 reviews
1 helpful vote
5 of 5 stars Reviewed yesterday NEW

It is always a pleasure to fly with SAA. The super service and the good food hepls us over the long flight and we arrive super relaxed!

International Economy Munich - Johannesburg
Helpful?
Thank weberted
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

Great service , convenient , friendly cabin staff . Pilot very informative and such a pleasure to fly this short route

Domestic Economy George - Cape Town Central
Helpful?
Thank Janinecowlin
Pretoria
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

The business Class flight lived up to expectations. The Flight was on time, in and outbound and Service very good. Staff friendly and attentive. Would like to see Economy Class feedback.

International Business Class Johannesburg - London
Helpful?
Thank Mike W
london
Level Contributor
28 reviews
26 helpful votes
5 of 5 stars Reviewed yesterday NEW

We took off, served some grub and landed safely. The cabin crew were polite without being overly friendly. What more do you need? Although I'm still baffled why anyone needs a phone/laptop/pad of some sort on an aeroplane. And, if you need to switch them off/flight mode whilst taking off/landing, why have them on at all. Afer all, it wasn't...

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Africa Economy Johannesburg - Mahebourg

Helpful?
Thank dpz_london
Level Contributor
6 reviews
4 of 5 stars Reviewed yesterday NEW

Pretty good for a short haul flight. Snack offered is "meh". Friendly staff, on time and a clean plane. Good enough!

Domestic Economy Durban - Johannesburg
Helpful?
Thank deans793
Dar Es Salaam Region, Tanzania
Level Contributor
5 reviews
3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I think everything was good .There was just no tv screen on sit back ..I like their food,stuff Thanks

Africa Economy Dar es Salaam - Johannesburg
Helpful?
Thank zafer c
Cape Town
2 reviews
5 of 5 stars Reviewed yesterday NEW

Everything was perfect - Check-in, boarding, flight, arrival etc. Flight quite empty. Able to use lounge

Domestic Economy Cape Town Central - George
Helpful?
Thank CapeTownDel
Cape Town, South Africa
Level Contributor
5 reviews
4 of 5 stars Reviewed yesterday NEW

Plane was clean, service was good. Flight was delayed, both ways which was an inconvenience. Overall a good experiance

Domestic Economy Cape Town Central - Johannesburg
Helpful?
Thank _caron_burger
See travel tips for airlines
“Relax and enjoy.”
 of 5 stars davidpD560BB, 28 Sep 2016 | Read review
“It is better than some others that might be available on the same legs”
 of 5 stars deChassart, 28 Sep 2016 | Read review
“Online check in works well and just makes the experience at the airport a pleasure”
 of 5 stars Janinecowlin, 28 Sep 2016 | Read review
“You get what you pay for”
 of 5 stars D8267BJmikew, 28 Sep 2016 | Read review
“Air Mauritius a better option but they often share with SAA”
 of 5 stars sonjabezuid, 28 Sep 2016 | Read review
Show next 5 travel tips 5 of 10
About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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