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South African Airways


1,695 Reviews
Headquarters: Airways Park Johannesburg International Airport, Johannesburg 1627 South Africa +27-0861-359-722 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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1,695 Reviews from our TripAdvisor Community

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1,695 reviews from our community

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Showing 1,280: English reviews
Johannesburg, South Africa
Level 4 Contributor
34 reviews
10 helpful votes
Reviewed 4 days ago
NEW

Good service and friendly and efficient cabin crew. Aircraft clean and on time. Seats comfortable with plenty of entertainment on-board.

Africa Economy Johannesburg - Mahebourg
Helpful?
Thank george j
Shanghai, China
Level 6 Contributor
159 reviews
41 helpful votes
Reviewed 5 days ago
NEW
via mobile

So disappointed with this airline. Really friendly and helpful staff, but I'm afraid the rest is not good. Massive problems with the on board entertainment, only came on a few hours into the flight (on both flights). Tv screen is small and not stable, arm rests are uncomfortable, no food after the meals (all night). Just disappointing

International Economy Johannesburg - Hong Kong
Helpful?
Thank Chris P
Cape Town Central, South Africa
Level 5 Contributor
44 reviews
8 helpful votes
Reviewed 1 week ago

Ground staff in Sao Paulo were great. We sat at the emergency exits and whilst sleeping, sunglasses and other items were stolen from the magazine pouch at the window. I am very sure that the only people who had leaned into our space were airline crew, to shut the blind, and at one point, due to turbulence, two crew members...

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International Economy Sao Paulo - Cape Town Central

Helpful?
2 Thank stevebenade
London, United Kingdom
Level 6 Contributor
110 reviews
40 helpful votes
Reviewed 1 week ago via mobile

Administration service is totally inadequate. They do not bother responding to email queries. Do not bother to ask questions by email as all you get is an automated response advising to wait for 10 days. After followup emails. . . Still no answers. However. Ground staff and flight attendants are first class in friendliness efficiency and helpfulness. Legroom excellent (better...

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Domestic Economy Johannesburg - East London

Helpful?
Thank teibaz
Bucharest, Romania
Level 6 Contributor
161 reviews
228 helpful votes
Reviewed 1 week ago

I must say that operators at ground are amazing - helpful, kind, and professional. I had a big problem arriving in Johannesburg - no visa, and I was supposed to move myself the baggage from another airline to them. Although I got the transit visa for this - the operator at the desk told me that she will proceed this...

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Africa Economy Johannesburg - Gaborone

Helpful?
Thank Tiberiu D
Cape Town Central, South Africa
Level 6 Contributor
175 reviews
235 helpful votes
Reviewed 1 week ago via mobile

To be fair, I'm going to post the same review on Air Namibia, between the airlines,they need to review and understand what a client is, including how an airline should treated any client. We arrive early at Windhoek airport. My colleague is flying back to JHB in 2 hours and I'm flying in 4 hours back to Cape Town. We're...

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Africa Economy Windhoek - Cape Town Central

Helpful?
3 Thank WCPT
Nutley, New Jersey
Level 5 Contributor
78 reviews
56 helpful votes
Reviewed 1 week ago

South African has the market for non-stops into Africa and due to time constraints on our outbound (work on one end- getting to table mountain before the cableway closed for maintenance on the other) we needed the shortest route possible. I was happy to know that there was a bid for an upgrade option, but I was saddened to know...

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International Economy New York City - Cape Town Central

Helpful?
1 Thank FamilyFlight
Level 2 Contributor
8 reviews
5 helpful votes
Reviewed 1 week ago

Small Aircraft. Be advised that the plane boards from the tarmac and probably from the rear. Like other flights in Africa, I wasn't able to check in on-line. Don't worry about it. Food is served. The food was good and I ate everything without any ill effects. They serve nice fruit juices.

Africa Economy Victoria Falls - Cape Town Central
Helpful?
Thank Chris L
sydney
1 review
Reviewed 1 week ago

Callous treatment of 78 year old disabled persons needing walking canes on 28 July Johannesburg to Maun flight. Booked tickets 9 months ago to select double seats 6A/C. Airline changed seating over time even after gaining boarding pass to end up in the last 2 double seats in plane with no overhead locker. Requested pre boarding but only got pre...

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Africa Economy Johannesburg - Maun

Helpful?
Thank les11222
Bethlehem
Level 3 Contributor
15 reviews
2 helpful votes
Reviewed 1 week ago

Check in went fast, going through to board a bit more difficult! Something wrong with the tickets. Took a whole extra hour to board. Cabin big enough , seats comfy even for a bigger person,like myself. Food was ok drinks too, some of the staff were very friendly some must have been tired. The flight too +/-4 hours nice entertainment...

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Africa Economy Johannesburg - Mahebourg

Helpful?
Thank ronelo2016
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See travel tips for airlines
“Like many flights in Africa, this may not be a good choice for people with physical challenges.”
R1351BWchrisl, 12 Aug 2017 | Read review
“Sit in front if you can better service more room”
ronelo2016, 11 Aug 2017 | Read review
“Don't fly SAA!”
G3151FZdanielm, 10 Aug 2017 | Read review
“Travel with Carry-on baggage only if possible”
michaelbrowne610, 9 Aug 2017 | Read review
“use air namibia”
wstiving, 5 Aug 2017 | Read review
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About South African Airways
The largest airline in South Africa, South African Airways (SA) is also the nation's flag carrier. A member of the Star Alliance, SA flies non-stop to more than 40 destinations in 26 countries. These include points within South Africa, as well as destinations elsewhere in Africa, and in Europe, Asia, the Middle East, Australia, North America and South America. The airline also has codeshare agreements with about 15 airlines, including its low-cost domestic subsidiary Mango. South African Airways' fleet features two different two-cabin configuration (Business Class and Economy Class, or First Class and Economy Class). The carrier's hub is located at Johannesburg's OR Tambo International Airport (JNB).

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