Qatar Airways

Headquarters: Qatar Airways Tower Airport Road, Doha Qatar

00 974 4023 0000

Website

4.037,478 reviews

Travellers' Choice 2020 Winner

Travellers' Choice 2019 Winner

Travellers' Choice 2018 Winner

Travellers' Choice 2017 Winner

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About Qatar Airways

Airline Alliance

oneworld

Airline Summary

Qatar Airways (QR) is the flag carrier of Qatar and a member of the oneworld alliance. From its hub at Hamad International Airport (DOH), the airline flies to about 145 destinations spread across all six inhabited continents. Qatar Airways' fleet features planes with two-cabin (Business Class and Economy Class) and three-cabin (First Class, Business Class and Economy Class) configurations. Both Business Class and First Class seats can be converted into beds. For premium class passengers flying from Hamad International Airport, the airline operates the Al Mourjan Business Lounge. A second Qatar Airways lounge can be found at London Heathrow Airport (LHR).

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4.0

37,478

Excellent

18,664

Very good

7,475

Average

2,933

Poor

1,819

Terrible

6,593

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Vsindwani

20 contributions

Very Bad Experience - Terrible customer service

London - New DelhiInternational

Really bad experience with Qatar airways. Due to their operational delays and on-boarding wrong baggage in the plane, the flight to Doha was delayed heavily due to which i miss my onward connection to Delhi. I had to urgently reach home due to the day being my birthday and a major arrangement had been made at my home with friends flying from all over. I requested Qatar to find me a different option. I even agreed to be downgraded to economy class for this. First their staff found me an option with Indigo airline but when i started to proceed to the aircraft the Qatar staff told me that the flight was overbooked. As a result of which they asked me to travel with Gulf air 9 hours later via Bahrain. I eventually reached at 10 pm on my Birthday and missed celebrations on my special day. I filed a complaint with their customer service to which they replied after 3 weeks to file a EU act stipulated refund, with no tone of a proper apology. I wasn't even credited my miles properly for the leg from Doha to Delhi as they had put me on a non-partner airline which wasn't my choice or want. Overall a very badly handled case and the tagline of world's best airline is misleading. They really need to improve their service a lot. If business class passengers have to struggle i wonder what the experience in Economy class must be like

Date of travel: February 2025

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike G

Boston, Massachusetts

10 contributions

Qatar Air Not What they Claim to be- unrespsive for 90 days on damaged checked bag

Doha - BostonInternational

I am a Platinum class frequent flyer on Qatar Airways. I always fly first or business class. On 20 December, flying first class from their flagship hub in Doha to Boston, MA, they ruined a new checked roller bag of mine. 3 months later, I have yet to get any resolution. They have delayed repeatedly sending me in an endless circle of unresponsive bureaucracy. No one seems to be in charge. I have lost immense respect for what was once my favorite airline. I will direct my business to Emirates in the future.

Date of travel: December 2024

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Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Sprots L

2 contributions

Treat people differently

Seattle - DohaInternational

The flight attendant Maria seems racist. She asked me to check my hand luggage. But she didn’t do that for some other passengers.

Date of travel: March 2025

Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

liam b

Dublin, Ireland

6 contributions

Poor customer service

Dublin - PhuketInternational

We were booked to travel with Qatar airways but 2 days before our flight they rang us to say that our flight was overbooked and if we changed flights they would compensate us, so we obliged even though it didn't completely suit us. Since then I have tried on numerous occasions to apply for compensation but have hit a brick wall. It's like they got us to change flights but now want nothing to do with us. Very poor customer care from an airway claiming to be one of the best in the world

Date of travel: January 2025

Written 15 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Ali G

1 contribution

No way if you travel with a kid!

Stockholm - TehranInternational

We had a very unpleasant experience with the staff handling our cabin baggage check. The person in charge was extremely rude and even threatened us by saying that we would be stopped at the final gate for another weight check. My wife and our two-year-old son were traveling together, and according to the airline’s policy, they were allowed a total of 14 kg of cabin baggage (7 kg each). However, this staff member insisted that no single bag could exceed 7 kg, forcing us to repack everything on the spot. We had to redistribute our luggage so that my wife carried exactly 7 kg in a backpack and our son’s small bags also added up to 7 kg, which was extremely stressful. Most airlines understand the challenges of traveling with a toddler. Typically, families with young children are guided to the front of the check-in line to make the process easier. Additionally, they are often allowed some flexibility with cabin baggage since handling both a child and luggage can be challenging. Unfortunately, Qatar Airways did not show this level of consideration, making our experience unnecessarily difficult and stressful.

Date of travel: March 2025

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Written 14 March 2025

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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