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Qantas


14,856 reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia 011 61 13 13 13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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14,856 Reviews from our TripAdvisor Community

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14,856 reviews from our community

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Showing 14,011: English reviews
Sydney, Australia
Level 5 Contributor
71 reviews
59 helpful votes
Reviewed yesterday
NEW

I never thought that my worst flight experience would be on a Qantas international flight. It was disconcerting to find that my allocated seat was broken and could not be moved/reclined, and also, that due to a recurrent flaw, the side fluorescent light over my seat could not be turned off. This meant I was under harsh and flickering light...

Date of travel: January 2019
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International Economy Johannesburg - Sydney

Helpful?
Thank ausbirdlover
Phoenix, Arizona
Level 5 Contributor
48 reviews
19 helpful votes
Reviewed yesterday
NEW

The service was fabulous. The Qantas staff are the pride of Australia. The plane was …..well a little outdated as not able to charge my phone but aside from that brilliant relaxing flight.

Date of travel: April 2018
Trans-Tasman Business Class Auckland - Brisbane
Helpful?
Thank KiwiTania
Newcastle, Australia
Level 6 Contributor
101 reviews
51 helpful votes
Reviewed yesterday
NEW

Excellent flights in every respect. (QF 145 and QF178). A B737 both ways and seats extremely comfortable. Crews were very friendly and helpful, meals (3 choices) were very good and overall I have no complaints. Both flights left on-time and were very comfortable. As always, Qantas lived-up to everything expected of them.

Date of travel: January 2019
Trans-Tasman Economy Sydney - Auckland
Helpful?
Thank Jim649
Brisbane, Australia
Level 3 Contributor
15 reviews
1 helpful vote
Reviewed yesterday
NEW

have always been happy with qantas but they changed aircraft from a 737 to a 717. Seated in business class, I am looking where to plug ear phones so asked the hostess and she said that there is no entertainment available on this aircraft. you have to have your own ipad or tablet so that you can stream qantas entertainment...

Date of travel: January 2019
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Domestic Business Class Adelaide - Brisbane

Helpful?
Thank 187marianc
Melbourne, Australia
Level 6 Contributor
204 reviews
91 helpful votes
Reviewed yesterday
NEW

We choose to fly the "Queen of the sky's" (747) upstairs in the bubble. But ultimately we were disappointed, compared to when I flew way back in the early 2000's. The hard product is very very dated. On boarding the plane we were greeted by a friendly flight attendant who directed us to the stairs to the upper deck. Once...

Date of travel: November 2018
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International Business Class Hong Kong - Sydney

Helpful?
Thank julesten2016
Brighton, England, United Kingdom
Level 4 Contributor
31 reviews
8 helpful votes
Reviewed yesterday
NEW

Oh what an experience 17hrs flight Great seats great staff Amazing comfortable seats lots of food drink.Couldnt ask for more 👍

Date of travel: December 2018
International Economy London - Perth
Helpful?
1 Thank 6Elaine
Sydney, Australia
Level 1 Contributor
4 reviews
Reviewed 2 days ago
NEW
via mobile

The crew on board flight QF84 were amazing. I was flying on my own for the first time, and being 17 this was quite stressful. When I started to panic the crew took me to the back of the plane and spoke to me until I calmed down, and made me feel a lot more comfortable on the flight. The...

Date of travel: January 2019
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International Economy Singapore - Sydney

Helpful?
Thank 18-lili-w
Perth, Australia
Level 1 Contributor
3 reviews
1 helpful vote
Reviewed 2 days ago
NEW

Service and flight excellent, on time and no problems. Great check in and lounge service, staff on the flight helpful and attentive.

Date of travel: January 2019
International Business Class London - Perth
Helpful?
1 Thank Curiosity797448
Melbourne, Australia
Level 6 Contributor
164 reviews
47 helpful votes
Reviewed 2 days ago
NEW

staff so helpful, even the chief purser said hello and checked in at the end of the flight- staff were so attentive throughout the flight with topping water, offering some snacks. although my husband did want an ice cream and wrap (as advertised on the menu) but these were not forthcoming as part of the in house selection...snacks could have...

Date of travel: January 2019
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International Premium Economy Melbourne - Los Angeles

Helpful?
Thank den003
Melbourne, Australia
Level 6 Contributor
164 reviews
47 helpful votes
Reviewed 2 days ago
NEW

we could not check in on line so found ourselves in the middle section staff would not let us move. we had to ask for drinks that were missing. my choice of cereal was overruled and I was given a hot breakfast after a 14 hour flight- what happened to customer choice. we had to go and ask for water...

Date of travel: January 2019
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International Premium Economy San Francisco - Melbourne

Helpful?
1 Thank den003
See travel tips for airlines
“Online check-in 24 hours prior if possible. It makes airports less stressful.”
Jim649, 23 Jan 2019 | Read review
“Easy no problems and I travelled with " stills" disease and RA All great tho .”
6Elaine, 23 Jan 2019 | Read review
“Try Premium Economy also.”
Curiosity797448, 22 Jan 2019 | Read review
“dont get middle seats”
den003, 22 Jan 2019 | Read review
“Ensure that you make enough allowance timewise for connecting flights otherwise you will surely miss it due to delays.”
calla5078, 22 Jan 2019 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Founded in regional Queensland in 1920, Qantas (QF) is one of Australia’s most iconic brands and has played a central role in the development of the Australian and international aviation industry. Today, the Qantas Group is a diverse global aviation business comprising of regional, domestic and international services; Jetstar, the low-cost carrier group as well as Qantas Loyalty, Australia’s largest Frequent Flyer program with more than 12 million members. In total, the Qantas Group operates more than 7,300 flights each week and, together with its codeshare and oneworld partners, offers flights to more than 1000 destinations around the world.

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