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Qantas


7,874 Reviews
Headquarters: 10 Bourke Road, Mascot, Botany Bay, New South Wales 02020 Australia +61-13-13-13 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
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7,874 Reviews from our TripAdvisor Community

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7,874 reviews from our community

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Showing 7,341: English reviews
Rotherham, United Kingdom
Level 3 Contributor
11 reviews
11 helpful votes
Reviewed yesterday
NEW

I am posting this to ascertain if anyone else has encountered similar problems to the one we currently have with Qantas. We booked a holiday of a lifetime to Australia and in January 2017 paid for extra leg room seats on all flights operated by Qantas on the journey. On our second day in Australia I checked our bank account...

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International Economy London - Perth

Helpful?
1 Thank mick w
Perth, Australia
Level 3 Contributor
22 reviews
6 helpful votes
Reviewed yesterday
NEW

This plane was really cramped to begin with, but to have only one toilet area for economy passengers meant a long line up . Of course there was also a problem that whilst people were waiting for the toilet those that finished had to push through the long line and many times people were almost sitting on my lap! This...

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Domestic Economy Perth - Sydney

Helpful?
Thank Georgie B
Brisbane, Australia
Level 2 Contributor
9 reviews
1 helpful vote
Reviewed yesterday
NEW
via mobile

After living in the Whitsundays for over 4 years, Qantas never let us down, always in time and always has a outstanding service, we flew from Hamilton Island to Sydney, it was my most memorable flight because that was my last time in the Whitsundays, the Qantas staff help us from the check in through to the boarding, onboard, we...

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Domestic Economy Hamilton Island - Sydney

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Thank Chris_Constantino
1 review
Reviewed yesterday
NEW
via mobile

June a very merry Christmas we booked the wrong flight and it was fixed from 1 phone call. June you went above and beyond for my family thank you again. Quantas your customer service is A1. Late night and phone call back asap

Domestic Economy Brisbane - Sydney
Helpful?
Thank Michael S
Sydney, Australia
Level 5 Contributor
53 reviews
12 helpful votes
Reviewed 2 days ago
NEW
via mobile

Flew from Cape Town to Johannesburg on Kalula . All aspects of kalula were superb from check in to luggage collection. And then over to Qantas flight 64 4/12. The check in woman was rude disinterested and made a personal call while serving us, lots of giggling etc. Then the plane was late not necessarily Qantas fault but seems to...

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International Economy Johannesburg - Sydney

Helpful?
Thank Brian S
Sydney, New South Wales, Australia
Level 4 Contributor
23 reviews
9 helpful votes
Reviewed 2 days ago
NEW

I checked in online but found difficult to change my changed my seat. There were no seat available to change but found plenty of empty seats on board. The other things were fine. Got my boarding pass and drop my baggage was easy. For the food, cheap fare, so what can you expected.

Domestic Economy Sydney - Cairns
Helpful?
Thank Jason1328
Adelaide, Australia
Level 3 Contributor
21 reviews
5 helpful votes
Reviewed 2 days ago
NEW
via mobile

Travelling can be a huge challenge for those of us with issues. Qantas staff went out of their way to be kind and thoughtful even on a short hop. They got me through the checks quickly and made sure I had an aisle seat. I was given my own safety talk and I knew exactly how many chairs to count...

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Domestic Economy Adelaide - Sydney

Helpful?
Thank alisonjane631
Level 3 Contributor
12 reviews
2 helpful votes
Reviewed 2 days ago
NEW
via mobile

We flew Melbourne to LA (QF93) and then onto NY (QF11), on the 05/12/2017, my daughter on the same flights 13/12/2017, and both times the flights were late departing Melbourne and late arrival LA, making it a nail biting rush to catch the second leg of the journey. The flight itself was excellent. Cabin staff are very friendly and professional....

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International Economy Melbourne - Los Angeles

Helpful?
Thank Commissar C
Adelaide, Australia
Level 1 Contributor
3 reviews
Reviewed 2 days ago
NEW

I Need help when booking in my bag, not very good with the bag tag and putting the bag on the conveyor belt for weighing, I find there is always some one there to offer help, very friendly and make the booking in quick and effortless, without the hep I would be left floundering. Thanks Qantas Staff.

Domestic Economy Adelaide - Brisbane
Helpful?
Thank cheeriem
Sydney, Australia
Level 5 Contributor
93 reviews
29 helpful votes
Reviewed 3 days ago
NEW

I could write a lot - they charge as a full service airline but don't deliver - after booking 7 months ago for a mid afternoon flight out of Auckland they kept pushing me back to later in the day (5.30pm). And on the day it took off 50 min later than that - and the terminal is 3rd world...

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Trans-Tasman Economy Auckland Central - Sydney

Helpful?
Thank OzShan
See travel tips for airlines
“Before going on a longer flight check the plane size.”
GeorgieB313, 14 Dec 2017 | Read review
“Of course, low season.”
Jason1328, 13 Dec 2017 | Read review
“Get there early when the staff are not under pressure especially if you need help”
cheeriem, 13 Dec 2017 | Read review
“Just think about if you really want to go . ..”
OzShan, 12 Dec 2017 | Read review
“When flying to the Gold Coast from Sydney, get a window seat on the right hand side for better views of the coast.”
Danny1670, 12 Dec 2017 | Read review
Show next 5 travel tips 5 of 10
About Qantas
Qantas Airways (QF) is the flag carrier of Australia and the country's largest airline. Based in Sydney, the carrier's primary hub is located at Sydney Airport (SYD), Brisbane Airport (BNE) and Melbourne Airport (MEL). The airline flies to more than 40 destinations, including 20 points within Australia and more than 20 destinations in 14 countries in Oceania, Asia, Europe, Africa, North America and South America. Qantas is a member of the oneworld alliance and also has codeshare arrangements with more than 25 airlines. The airline has four classes of service – First Class, Business Class, Premium Economy Class and Economy Class – and its fleet features two-cabin, three-cabin and four-cabin configurations.

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