We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Philippine Airlines (PAL)


3,157 reviews
Headquarters: PNB Financial Center Macapagal Blvd, Pasay, Luzon 01330 Philippines 011 63 2 855 8888 Website
Rating summary
  • Legroom
    Seat Comfort
  • Customer Service
    Value for Money
  • Cleanliness
    Check-in and Boarding
  • Food and Beverage
    In-flight entertainment (WiFi, TV, films)
Add Photo Write a Review

3,157 Reviews from our TripAdvisor Community

Write a Review

3,157 reviews from our community

Filter reviews by popular destinations:
All reviews Manila Cebu Island London Bangkok Los Angeles Hong Kong Sydney Tokyo Singapore Vancouver San Francisco Davao City Puerto Princesa Melbourne
Traveller rating
Cabin
  • (2,262)
  • (0)
  • (410)
  • (0)
Route
  • (1,239)
  • (663)
  • (471)
  • (154)
  • (95)
  • More
Language
  • More
Showing 2,672: English reviews
2 reviews
2 helpful votes
Reviewed 2 weeks ago

We took this non stop flight to manilla and we were impressed . We have a 11 month old baby and we payed for the extra leg room to have a seat with the wall in front of us for a bassinet for our baby it was wonderfull. The staff was so accomodating to our baby . They had formila...

Date of travel: November 2018
More 
International Economy New York City - Manila

Helpful?
2 Thank Hecandmae
Dubai, United Arab Emirates
Level 1 Contributor
4 reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

There were lots of improvement in the services and inflight amenities in PAL. Truly different PAL service online and aboard....great job.

Date of travel: November 2018
International Economy Dubai - Manila
Helpful?
2 Thank jsev57704
Bangkok, Thailand
Level 2 Contributor
8 reviews
4 helpful votes
Reviewed 2 weeks ago

Philippine airlines is a miserable carrier that has no concern for its paxs arriving at their destinations in a timely fashion. Their monopoly over philippine routes is readily on display as they have no remorse for CHRONICALLY LATE AND DELAYED FLIGHTS. I am completely dismayed that Skytrax awarded them 4 stars but suspect the fee for it and Skytrax dwindling...

Date of travel: November 2018
More 
Domestic Economy Cebu Island - Manila

Helpful?
1 Thank X2295LOtoddw
Quezon City, Philippines
Level 6 Contributor
102 reviews
150 helpful votes
Reviewed 2 weeks ago

Flight was punctual - in fact, arrived twenty minutes early into Melbourne Tullamarine. The A333 had eight across premium economy seats. This cabin was not full, but economy down the pack was close to that. Food was quite good and service from Joy excellent. A good range of at seat entertainment was offered. Overall this is an airline I like....

Date of travel: October 2018
More 
International Economy Manila - Melbourne

Helpful?
2 Thank brazilpinay
Shanghai, China
Level 3 Contributor
13 reviews
9 helpful votes
Reviewed 2 weeks ago

i never write review like below, but i am an angry customer this time: boarding process in PVG is terrible, long queue and minimum waiting time 30 mins. online check in was available. Our flight got delayed and had no option but changed to HX+CX flights transferring at HKG and arrived at DPS after 15 hrs delay. I was trying...

Date of travel: September 2018
More 
Asia Economy Shanghai - Denpasar

Helpful?
Thank unsersein
Level 3 Contributor
21 reviews
6 helpful votes
Reviewed 2 weeks ago

I've flown outside the country a couple of times through PAL and both times my flying experience was not improved by their aircraft or their staff. No matter what I do, I cannot sleep on a plane (at least not on economy). The seats are too close to each other to feel any comfort, although I noticed some improvements in...

Date of travel: December 2017
More 
International Economy Manila - San Francisco

Helpful?
1 Thank marlopauloroxas
Pasig, Philippines
Level 2 Contributor
7 reviews
1 helpful vote
Reviewed 2 weeks ago

great pilot. did his best for plane to arrive before airport closed due to departure of a foreign dignitary in Manila food much improved compared to previous years. airline staff consistently courteous. good selection of in flight movies

Date of travel: November 2018
Southeast Asia Economy Osaka - Manila
Helpful?
1 Thank Maria Luz D
Muntinlupa, Philippines
Level 6 Contributor
65 reviews
12 helpful votes
Reviewed 2 weeks ago via mobile

The flight to Bali took about 3-1/2 hours from Manila. My family had an easy time getting our boarding passes and depositing our luggages at the airport because we did an online check-in, which speeds up things a lot. PAL has a generous baggage allowance, which passengers may need on the way back. The only downside that I can think...

Date of travel: November 2018
More 
Asia Economy Manila - Denpasar

Helpful?
1 Thank kristiner_1972
Jakarta, Indonesia
Level 5 Contributor
56 reviews
10 helpful votes
Reviewed 2 weeks ago

This is the first time flown with this airlines. It was just 40 minutes from manila to puerto princesa. Even just short flight but actually all is good. This flight is same price like Air Asia so better used this flight. They give you snack and entertainment also. If you already web check in, you don't need to wait long...

Date of travel: October 2018
More 
Domestic Economy Manila - Puerto Princesa

Helpful?
1 Thank nieadelia
2 reviews
1 helpful vote
Reviewed 2 weeks ago via mobile

First time flown with this airline Unfortunately it wasn't the best experience The cabin was cold and the blanket was too thin so was cold the whole journey The food gave me upset belly but maybe it was just mine as no one else seem to be running to the toilet.... Lol Apart from that the flight left and arrived...

Date of travel: November 2018
More 
International Economy London - Manila

Helpful?
1 Thank 240volts
See travel tips for airlines
“Order food early”
880sheejad, 14 Dec 2018 | Read review
“Avoid if you are flying to China and intending to use the 144 hour visa”
Leebjef, 12 Dec 2018 | Read review
“Don't open the plane doors during the flight?”
joshua_gall13, 9 Dec 2018 | Read review
“Book internal flight with Cebu Air. PAL will screw you if they get a chance,”
chaty111, 8 Dec 2018 | Read review
“Use online boarding”
eatee2018, 6 Dec 2018 | Read review
Show next 5 travel tips 5 of 10
About Philippine Airlines (PAL)
Philippine Airlines (PR) is the flag carrier of the country of the Philippines. With its subsidiary PAL Express (2P), the airline flies to about 75 destinations within the Philippines, as well as points elsewhere in Asia, and in Australia, the South Pacific, the Middle East, Europe and North America. The airline's primary hub is located at Ninoy Aquino International Airport (MNL) in Manila and its secondary hub is at Mactan-Cebu International Airport (CEB) in Cebu. Its fleet consists of two-class (First Class and Economy Class) and three-class (First Class, Business Class and Economy Class) cabins. PAL Express features one-cabin (Economy Class) and two-cabin (Premium Economy Class and Economy Class) configurations.

826 photos of this airline

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (826)
Viewed
Airport (74)
Viewed
Seat (73)
Viewed
Cabin (48)
Viewed
Food and Drink (183)
Viewed
Onboard Feature (27)
Viewed
View from Window (54)
Viewed
Our fleet (22)
Viewed
Airline Lounge (10)
Viewed
Other (335)